HDR User Manual

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11. Troubleshooting

Scan a QR code during setup

During setup, the oodlight must scan a QR code from the Arlo app when you’re adding the

oodlight to your 2.4 GHz WiFi network. If your oodlight doesn’t emit a chime sound aer

scanning the QR code, then the QR code wasn’t successfully scanned.

If your oodlight didn’t scan the QR code:

• Move your mobile device farther from, or closer to, the oodlight camera lens.

Position your mobile device about 6 in. (15 cm) from the oodlight camera lens, and

slowly move it closer. If that doesn’t work, try moving your mobile device farther away.

You can also try dierent angles.

• Decrease or increase the brightness on your mobile device.

Your mobile device’s brightness might be too high or too low for your oodlight to scan

the QR code.

If it’s dark outside, try setting the brightness on your mobile device to the 50% level.

If it’s bright outside, try raising the brightness on your mobile device to the highest level.

• Disable Dark Mode if you’re using an iOS device.

In your iOS Settings, scroll down to ﬁnd and select Display & Brightness. Choose Light

mode under the Appearance options.

• Scan the QR code in an evenly lit area.

Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night,

turn on porch lights. If your oodlight is exposed to direct sunlight during installation,

provide some shade.

Camera lens

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Arlo HDR