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Faults and what to do about them. en
27
Faults and what to do about them.
Faults Cause/remedial action
Water is leaking out. ■ Attach/replace the drainage hose correctly.
■ Tighten the screw connection of the supply hose.
No water supply.
Detergent not dispensed.
■ Start/Reload A not pressed?
■ Tap not turned on?
■ Filter blocked? Clean the filter. ~ Page 24
Note: If an additional water filter has been installed (depending on model)
~ Page 33, check for contaminants and clean if required ~ separate
installation and cleaning instruction for water filter.
■ Supply hose kinked or trapped?
Washing machine door
cannot be opened.
■ Safety function active.
Note: For safety reasons, the washing machine door remains locked when
the water level or temperature is high (See ~ Cancel the programme
~ Page 20) or while the drum is rotating.
■ – – – 0 (Rinse hold = without final spin) selected?
■ Can be opened by emergency release only? ~ Page 25
Programme does not
start.
■ Start/Reload A pressed or Ready in ð time selected?
■ Washing machine door closed?
■ D Childproof lock activated? To deactivate: ~ Page 19
Detergent solution is not
emptied.
■ – – – 0 (Rinse hold = without final spin) selected?
■ Clean the detergent solution pump. ~ Page 23
■ Clean the waste pipe and/or drainage hose. ~ Page 24
Water not visible in the
drum.
Not a fault – water below the visible area.
Spin result not satisfac-
tory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
because the laundry is unevenly distributed.
Distribute large and small items of laundry evenly in the drum.
■ Spin speed selected too low?
Spin cycle started and
stopped several times.
Not a fault – the unbalanced-load detection system is adjusting the imbalance.
The programme duration
is longer than usual.
■ Not a fault – the unbalanced-load detection system is adjusting the imbal-
ance by repeatedly distributing the laundry.
■ Not a fault – the foam detection system active – adds an additional rinse
cycle.
The programme duration
changes during the wash
cycle.
Not a fault – the programme sequence is optimised for the particular washing
process. This may lead to occasional changes in the programme duration in the
display panel.
Residual water in the
compartment i for care
products.
■ Not a fault – the effect of the care product is not affected.
■ Clean the insert if necessary.
Odours in the washing
machine.
Run the l Drum clean programme without laundry. Use standard detergent.
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