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English
English 51
Problem Action
Excessive vibrations or
makes noise.
• Plug in the washer into another live electrical outlet.
• Make sure the washer is installed on a level, solid floor that is not
slippery. If the floor is not level, use the leveling feet to adjust the height
of the washer.
• Make sure the shipping bolts, located on the back of the washer, are
removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor and drain pump can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed.
This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or pump filter.
• Remove the filling of the pillows and cushions, and wash only the covers.
• If stacked with a dryer or pedestal, make sure all appliances are level and
utilizing Samsung stacking kits. Stack with Samsung appliances only.
Does not drain and/ or
spin.
• Make sure the drain hose is neither kinked nor obstructed all the way to
the drain system. If there is a drain restriction, call for service.
• Make sure the pump filter is not clogged.
• Close the door and press or tap Start/Pause (Hold to Start). For your
safety, the washer will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system (i.e. sink, stand
pipe, drain port) that is not clogged.
• If the washer is not supplied with sufficient power, the washer
temporarily will not drain or spin. As soon as the washer regains
sufficient power, it will operate normally.
• Make sure the drain hose is inserted 6 to 8 inches inside the drain pipe.
Reference Installation: Step-by-step installation in this user manual.
• Make sure the washer is level.
Untitled-5 51 2022-01-20 5:06:28
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