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Trouble shooting
If the appliance still fails to operate after you have exectued this procedure,
please inform customer service.
24
Electric tankless water heater - Installation Maunal and User Guide
TM
Troubleshooting
Problem Cause Solution
The water temperature at
the faucet is less or greater
than the temperature
setting of my water heater.
Anti-Scald
pressure/balancing
valve or tempering
valve.
Your faucet may have an anti-scald
feature or a tempering valve that
automatically mixes cold water
even when you turn your control
lever or handle to full hot. These
devices are usually adjustable so
you can turn off the cold mix
completely.
You ca
n compensate
for this by increasing the setting on
your water heater if you need/want
hotter water.
Thermal loss due
to long pipe run
As the hot water from the heater
runs through the hot water delivery
system to your faucet, some heat
will be lost especially if it has long
distance to travel or the pipes are
cold. This is normal. You can
compensate for this by increasing
the setting on your water heater if
you need/want hotter water.
Water temperature
at the faucet is too
hot
Check your flow for too little flow,
set point temperature is too high.
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