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17
Customer Service
Before calling for help or to schedule service, review the
Troubleshooting section and the refrigerator's warranty
terms and conditions. If troubleshooting does not resolve
your issue, call Dacor Customer Service from 6:00 a.m. to
5:00 p.m. Pacific Time:
• for warranty repairs/questions, and for Dacor Distinctive
Service (DDS) in the US and Canada:
(800) 793-0093
• for non-warranty repairs/questions in the US, Canada:
(800) 793-0093 x2813
• Contact us via the Dacor website: www.dacor.com
Warranty
What is Covered
CERTIFICATE OF WARRANTY ON DACOR MODEL#
DYF42SBIWS REFRIGERATOR
WITHIN THE 50 UNITED STATES OF AMERICA, THE
DISTRICT OF COLUMBIA, AND CANADA:
FULL TWO-YEAR WARRANTY
• Applies only to the original owner.
• Is also valid on new products purchased from a Dacor
Authorized Dealer or other Dacor-authorized seller.
• Starts on the date on the original retail-purchase receipt
or on the closing date for new construction, whichever
period is longer.
Coverage Length/Type
• 60-day Cosmetic
• 2-year Full Warranty
• 6-year Sealed System Warranty: Parts/Labor
• 12-year Sealed System Warranty: Parts only
Water Filter
For 30 days from the date of purchase (if the filter is
operated/maintained per officially provided Dacor instruc-
tions), Dacor will pay for replacement parts to correct
defective material/workmanship.
Except as noted above, replacing consumable parts (e.g.,
filters, light bulbs) shall be the owners' responsibility.
Limited Warranty (3–6 yrs, 7–12 yrs)
In 3–6 years of the purchase date, if this refrigerator is
operated/maintained per the provided instrallation and care
instructions, Dacor will pay for factory-specified parts and
repair labor to correct defective material/workmanship in
the sealed refrigeration system.These parts are:
• compressor
• evaporator
• condenser
• dryer
• connective tubing.
In 7–12 years of the purchase date, if this refrigerator is
operated/maintained per the provided installation and care
instructions, Dacor will pay for factory-specified parts—but
not repair labor—to correct defective material/workmanship
in the sealed refrigeration system that existed when this
refrigerator was purchased. These parts are:
• compressor
• evaporator
• condenser
• dryer
• connective tubing.
Coverage Limitations
• Service will be provided by a Dacor-designated service
company during regular business hours. These service
providers are not agents of Dacor.
• These products carry a 1-yr parts-only warranty:
- Dealer and model-home displays with a production
date older than 5 years
- products sold “As-Is”
- non-residential installations (incl. but not limited to:
religious organizations, fire stations, bed-and-breakfast
inns, spas).
• All delivery, installation, labor costs, and other service
fees are the owner's responsibility.
• Upon request, the owner must provide proof-of-purchase
or a closing statement for new construction.
• All Dacor products must be accessible for service.
• All cosmetic damage (e.g., scratches, paint/porcelain
blemishes, dents) to the product or included accessories
must be reported to Dacor within 60 days of the original
purchase date to qualify for warranty coverage.
• Warranty is null and void if:
- the refrigerator's serial numbers and tags are altered/
defaced/removed
- a non-CSA approved product is transported outside the
USA.
OUTSIDE THE 50 UNITED STATES OF AMERICA, THE
DISTRICT OF COLUMBIA, AND CANADA:
LIMITED FIRST-YEAR WARRANTY
If, due to defective material/workmanship, the refrigerator
stops functioning within 1 year of the original purchase
date, Dacor will furnish a new, FOB factory part to replace
the defective part.
All other service fees are the owner's responsibility.
WARRANTY & SERVICE
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