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8. Q: What do I do if Bluetooth can not close or open?
A: Please reset Bluetooth function of headphone by inserting
an audio cable into headphone
audio port,then removing it.Before re-connecting,kindly
remember to delete/ignore headphone bluetooth pairing
name NC25 on your mobile phone.
9. Q: Why does Bluetooth turn off when I connect an audio
cable?
A: This is one of our special features. When users insert an
audio cable into headphone audio port, all Bluetooth feature
buttons stop working and Bluetooth turns off. But,Bluetooth
will be available again when audio cable is moved.
10. Q: Why can't I turn headphone on/off?
A: Please note that ANC and Bluetooth are indicated by the
same LED indicator light(but different light color), with a
green light for ANC and a blue light for Bluetooth. If you
need to turn Bluetooth on/off,you can turn off ANC firstly in
case that you make confused by the color lights.But you will
be very familiar with the light color meaning after using few
times because it is simple and easy.
12.Q：Why is the headphone sound so low?
11. Q: Why does audio quality become poor on Windows
PC?
A: Increase both device and headphone volume. For some
software such as SPOTIFY,you may need turn the equalizer to
OFF,then the full spectrum come through and the volume will
be easily adjustable.
A: Some customers have mentioned poor audio quality on
Windows PC.Please note that there are “Headset” and
“Headphone” modes you can toggle by changing your
output device.Selecting “Headphone Mode” will drastically
improve the audio quality.”Headset Mode” is designed for
highly compressed VOIP calls,etc.That’s not the fault of
headphone product,that’s just the limitation of that
protocol.If you are in “Headphone Mode”,the audio quality
is fantastic.
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