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English 57
Troubleshooting
Problem Possible cause Solution
I can hear
water boiling
during steam
cooking.
Water is being heated by the
steam heater.`
This is not a product
malfunction.
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the oven to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the Self Clean section on
page 41.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven lockout
(see page 22).
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Press OFF. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the Self Clean section on
page 41.
The oven was heavily soiled. Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Problem Possible cause Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the Broiling
recommendation guide for
serving sizes on page 30, and
then try again.
The rack has not been
properly positioned.
See the Broiling
recommendation guide on
page 30.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the Broiling
recommendation guide
on page 30.
The oven
temperature is
too hot or too
cold.
The oven thermistor needs to
be adjusted.
See Temp adjust in the
Settings section on page 48.
There is water
dripping.
You may see water or steam
in some cases depending on
the food you are cooking. This
is not a product malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is
steam coming
through the
crack between
the oven body
and the door.
Water remains
in the oven.
NV51K7770D_AA_DG68-00856A-01_EN+MES+CFR.indb 57 8/24/2016 12:01:39 PM
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