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38 49-1000211 Rev. 4
Troubleshooting Tips... Before you call for service
Problem Possible Causes What to Do
Freezer drawer pops open when
refrigerator door is closed
This is normal if, after popping open,
the freezer drawer closed on its own.
This indicates that there is a good seal on the freezer
drawer. If the freezer drawer does not automatically
close after popping open, then see the Problem:
Door/ drawer does not close by itself, above.
Food freezing in the refrigerator Food too close to the air vent at the
back of the refrigerator.
Move the food away from the air vent.
Refrigerator control is set too cold. Move the refrigerator control to a warmer temperature
setting one increment at a time.
Water is leaking from dispenser Glass not being held under the
dispenser long enough after button is
released.
Hold the glass underneath the dispenser for 2–3
seconds after releasing the dispenser button. Water
may continue to dispense after the button is released
Air may be present in the water line
system, causing water to drip after
being dispensed.
Dispense water for at least 2 minutes to remove air
from system.
My display is showing tc Turbo Cool function is activated. See Controls section
Water filter indicator light
changed color
This is normal. See Water Filter Cartridge - XWFE section
Water filter indicator light
remains red even after replacing
the water filter
Improperly installed filter
Leak is detected
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Verify you have the XWFE filter and not XWF.
Verify no scratches or damage to filter label. Replace
filter if label shows damage.
See Water Filter Cartridge - XWFE section
Water filter indicator must be reset.
(on some models)
Press and hold the WATER FILTER pad for 3
seconds. See Water Filter Cartridge section.
Water filter indicator light is not
lit
This is normal. The filter cartridge
should be replaced when the
replacement indicator light turns red.
See Water Filter Cartridge - XWFE section
Handle is loose / handle has a
gap
Handle needs adjusting. See Attach the Refrigerator Handle and Attach the
Freezer Handle sections
Refrigerator doors are not even Doors need realigning. See Level the Refrigerator Doors section.
Baskets stick or jam when
opening or closing
Baskets are too full. To open: remove some of the products from the
basket when opened as far as possible. Readjust the
products left in the basket and try to open the basket
again. To close: readjust products in the basket
or remove any product that is above the rim of the
basket and close the basket.
Filter Status Indicator LED turns
red
Filter reaching expired state or expired Press the Filter Status pad to show remaining filter
life.
If the display shows 0%, the filter needs to be replaced.
When the unit has detected a new filter (a filter has
been replaced) the Filter Status LED will flash 3
times and then remain off to indicate the filter was
successfully replaced.
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display
Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter leak detected Replace filter.
Wipe off the filter/surrounding area if there is any
water from filter replacement.
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Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter is not detected
No communication with filter
Verify you have the XWFE filter and not the XWF.
Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Refrigerator beeps when
pressing dispenser paddle
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is properly
installed (see water filter section).
TROUBLESHOOTING TIPS
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