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36 49-1000211 Rev. 4
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What to Do
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with more
storage space and a larger freezer
require more operating time. They
start and stop often to maintain even
temperatures.)
Normal when refrigerator is first plugged
in.
Wait 24 hours for the refrigerator to completely
cool down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest
setting.
See Controls section
Refrigerator or freezer compartment
too warm
Temperature control not set cold
enough.
See Controls section
Warm weather or frequent door
openings.
Set the temperature control one step colder.
See Controls section
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen food
(frost within package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. This is normal.
Divider between refrigerator and
freezer compartments feels warm
Automatic energy saver system
circulates warm liquid around front edge
of freezer compartment.
This helps prevent condensation on the
outside.
Automatic icemaker does not work Icemaker power switch is in the OFF
position.
Set the power switch to the ON position.
Water supply turned off or not
connected.
See Installing the Water Line section
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely
cool down.
Piled up cubes in the storage bin cause
the icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes, and turn
the icemaker back on.
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is
properly installed (see water filter section).
Freezer cooling, refrigerator not
cooling
Normal, when refrigerator first plugged
in or after extended power outage
Wait 24 hours for temperature in both
compartments to reach selected temperatures.
Ice dispenser opens after closing
freezer drawer
Normal The ice dispenser door may open after closing
freezer door to allow access.
Ice cubes have odor/taste Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice
cubes.
Wrap foods well.
Interior of refrigerator needs cleaning. See Care and Cleaning section.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or
with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set cold
enough.
See Controls section
)UHTXHQWµEX]]LQJVRXQG´ Icemaker switch is in the on position,
but the water supply to the refrigerator
has not been connected.
Set the switch to the off position. Keeping it in
the on position will damage the water valve.
Water has poor taste/odor Water dispenser has not been used for
a long time.
Dispense water until all water in system is
replenished.
TROUBLESHOOTING TIPS
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