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14
Troubleshooting
ELECTRIC BARBECUE DOES NOT TURN ON
SYMPTOM
• Heating element does not heat when following the instructions in the ‘Operation’ section
of this Owner's Manual.
CAUSE SOLUTION
The temperature controller may not be properly
inserted into the housing.
Remove and reinstall temperature controller.
Always plug the temperature controller into the
barbecue before plugging power cable into the socket.
There is a problem with the power flowing from the
socket.
Check the electrical power supply.
The RCD safety device that is built-in to the
temperature controller may have interrupted the
power to the barbecue.
If the digital thermometer display and the temperature
status indicator light(s) are not on, move the red power
button on the temperature controller to the OFF position
in order to ‘reset’ the RCD safety device. Wait 30 seconds,
then move the red power button to the ON position.
ERROR CODE APPEARS ON DISPLAY
SYMPTOM
• During start-up or barbecuing, an error code appears on the digital display.
CAUSE SOLUTION
The temperature controller is a device that is sensitive
to certain external factors. Variations in power supply
or radio frequency may aect operation.
First, turn the temperature controller o using the
red power button. Unplug the power cable from
the mains power and remove the temperature
controller from the barbecue.
Wait 30 seconds, then attach the temperature
controller fully onto the barbecue before plugging
the power cable into the socket. Move the red power
button to the ON position.
BLUETOOTH® IS EXPERIENCING CONNECTIVITY ISSUES
SYMPTOM
• Bluetooth® is having trouble maintaining connectivity or pairing with a smart device.
CAUSE SOLUTION
Bluetooth® is a short range signal only. If the Bluetooth® indicator on the barbecue
is flashing, it is ready to pair. Make sure that
Bluetooth® on the smart device is turned on and
that the device is near the barbecue.
Bluetooth® has already paired to another smart device. If the Bluetooth® indicator light is on but is not
flashing, it means that it is already paired to a smart
device. Turn o Bluetooth® on any smart device that
you do not wish to have paired to the barbecue.
The RCD safety device that is built-in to the
temperature controller may have interrupted the
power to the barbecue.
If the Bluetooth® indicator light is not on, move the red
power button on the temperature controller to the OFF
position in order to ‘reset’ the RCD safety device. Wait
30 seconds, then move the red power button to the ON
position.
m WARNING: Do not attempt to make
any repair to electric components or
structural components without contacting
Weber-Stephen Products LLC, Customer
Services Department.
m WARNING: Failure to use genuine Weber-
Stephen parts for any repair or replacement
will void all warranty protection.
DON'T FORGET TO REGISTER
REPLACEMENT
PARTS
To obtain replacement parts,
contact the local retailer in your
area or log onto weber.com.
CALL
CUSTOMER
SERVICE
If you are still experiencing any
problems, contact the CustomerService
Representative in your area using the
contact information that can be
found on weber.com.
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