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17
Warranty - continued
may no longer be eligible for a refund or replacement. Any decision of refund
and/or replacement will be decided at the discretion of GoWISE USA.
NOTE: Customers are responsible for all return shipping costs after 30 days.
Defective/Freight Damaged:
Products that are within the 30-day return period and have been determined
by customer service to be defective are qualified for a return label for the
product to be returned to GoWISE USA for inspection and testing.
GoWISE USA will provide a return shipping label for defective product(s) only.
Customers must contact the carrier (shipping company) for products that have
arrived damaged after initial transit. Clear photographic and video proof of
damage and/or defective product(s) is REQUIRED prior to GoWISE USA
authorizing the return of any product.
Purchase from 3rd Parties:
In order for the GoWISE USA customer service team to lookup the warranty
information regarding the product(s), the original order information and/or
proof of purchase is required. Without this information, GoWISE USA will be
unable to move forward with providing a replacement under warranty, as we
do not know the date or origin of the purchase. GoWISE USA does not have a
working business relationship with 3rd party selling sites or services or
individuals which are not listed below as one of our authorized retailers.
GoWISE USA is not responsible for making inquiries to such 3rd parties for
the purpose of obtaining documentation. It is the responsibility of the
person(s) making the warranty claim to provide original documentation such
as order information and/or a receipt so that customer service can process
the request. Any claim made under GoWISE USA warranty guidelines must be
made by original purchaser of the product(s). Any defective product(s) will be
replaced as long as the issues with the device fall within warranty guidelines.
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