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TROUBLESHOOTING
52
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ENG
PROBLEM WHAT TO DO
Alexa doesn’t respond
Make sure the Action button is set to Amazon Alexa
(see page 31).
Connect your mobile device to Wi-Fi or cellular
data network.
Make sure you’re in a country where Alexa
is available.
Make sure you are using the most up-to-date version
of the Amazon Alexa app.
Make sure your mobile device is compatible.
For additional support, visit:
https://www.amazon.com/usealexa
Action button doesn’t change the
noise cancelling mode
Make sure your headset is powered on.
Make sure the Action button is set to noise
cancellation.
Use the Bose Connect app to change the noise
cancelling mode.
Voice prompt is set to
other language
Change the language of the voice prompts
(see page 45).
To disable voice prompts, use the Bose Connect app
(see page 45). You can access this option from the
Settings menu.
Headset doesn’t connect to a Bose
Soundbar or Bose Home Speaker
Slide and hold the Power/Bluetooth button until you
hear “Ready to connect another device,” and the
Bluetooth light blinks blue.
Make sure that the headphones are within 30 ft (9 m)
of your soundbar or speaker.
Headset doesn’t reconnect to
a previously-connected Bose
Soundbar or Bose Home Speaker
Reconnect a previously-connected device
(see page 37).
Delayed audio when connected
to a Bose Soundbar or Bose
Home Speaker
Download the Bose Connect app and run available
software updates.
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