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TROUBLESHOOTING
50
|
ENG
PROBLEM WHAT TO DO
No sound while gaming
Make sure the gaming microphone is secure
(see page 18).
Adjust the audio settings in your gaming system
settings menu. Refer to your gaming system owner’s
guide for more information.
If using the PC desktop controller:
• Try using a dierent USB port on your computer.
• Make sure your volume is turned up
(see page 26).
• Check your computers audio settings.
No sound (Bluetooth connection)
Press play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or
music service.
Restart your device.
If two devices are connected, pause the first device
and play the other mobile device.
If two devices are connected, move the devices within
range of the headset (30 ft or 9 m).
No sound (wired connection)
Secure both ends of the audio cable.
Press play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or
music service.
Restart your device.
Poor sound quality
Play audio from a dierent application or
music service.
Disconnect the second device.
Turn o any audio enhancement features on the
device or music app.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the headset from the Bluetooth list on your
device. Connect again (see page 35).
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