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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the headset, try these solutions first:
• Power on the headset (see page 21).
• Check the status lights (see page 43).
• Make sure your mobile device supports Bluetooth connections (see page 35).
• Download the Bose Connect app and run available software updates.
• Move your device closer to the headset and away from any interference
or obstructions.
• Charge the battery (see page 40).
• Increase the volume on the headset, mobile device, and music app.
• Connect another mobile device (see page 37).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Contact
PROBLEM WHAT TO DO
Headset doesn’t power on Charge the battery.
Headset doesn’t connect with
mobile device
Disconnect the gaming microphone.
Disconnect the back-up audio cable.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the headset from the Bluetooth list on your
device. Connect again (see page 38).
Visit: worldwide.Bose.com/Support/QC35gaming
to see how-to videos.
Clear the headset device list (see page 38).
Connect again.
Headset doesn’t respond
during app setup
Make sure you are using the Bose Connect app
for setup.
Close out of the Bose Connect app and open it again.
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