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TROUBLESHOOTING
51
|
ENG
PROBLEM WHAT TO DO
Headset won’t charge
Make sure the USB cable is correctly aligned with the
port on the headset.
Secure both ends of the USB cable.
If the headset has been exposed to high or low
temperatures, let the headset return to room
temperature and then try charging again.
Try another USB wall charger.
Can’t adjust noise cancellation Power o and on the headset (see page 21).
Gaming microphone isn’t picking
up sound
Unmute the microphone before connecting to your
gaming system (see page 25).
Make sure the microphone is facing your mouth.
Make sure the microphone is plugged in correctly
(see page 18).
Adjust the microphone so it’s level with your mouth.
Check your voice level using the audio settings in
your gaming system’s settings menu. For more
information, refer to your gaming system’s
owner’s guide.
Headset microphone isn’t picking
up sound
Make sure the microphone openings on the front
edge of the headset aren’t blocked.
Try another phone call.
Try another compatible device.
Gaming microphone won’t detach
from the headset
Make sure the clip isn’t connected to the headset
when pulling out the microphone.
See “Remove the microphone” on page 20.
Google Assistant doesn’t respond
Make sure the Action button is set to Google
Assistant (see page 28).
Connect your mobile device to Wi-Fi or cellular
data network.
Make sure you’re in a country where Google Assistant
is available.
Make sure you are using the most up-to-date version
of the Google Assistant app.
Make sure your mobile device is compatible.
Visit: https://support.google.com/headphones
For additional support, visit:
https://support.google.com/headphones
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