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www.gaslandchef.com
3330-A Marathon Ct Charleston, SC 29418
1 (844) 538-7890
20
Troubleshooting Tips
Symptom Possible Cause Solution
Burners will not light.
Burner parts or igniters
may be wet, dirty or
misaligned.
Check that the burner
parts are clean, dry and
correctly assembled.
Check that the igniters are
clean and dry.
Top burner will not
stay lit.
Failed thermocouple Replace thermocouple
Flames do not burn all
around the burner cap.
Burner parts may be dirty
or misaligned.
See “Care and Cleaning”
instructions.
Burner flames are very
large and yellow.
Burner bezel ports are
clogged. Burner ports or
burner caps are not
positioned properly.
Rangetop is being operat-
ed with the wrong type of
gas. Regulator is not
installed, is faulty, or is set
for the wrong type of gas.
Clean burner bezel ring
ports with straightened
paper clip, needle, or
wire.
Remove and carefully
re-install burner bezel
and caps. Ensure that
the type of rangetop
matches the gas supply.
Check installation,
replace regulator, or set
regulator for proper gas.
Igniters are sparking but
burners are not igniting.
Gas shut-off valve is in
the “OFF” position.
Turn shut-off valve to the
“ON” position.
Burner flame goes out
at low setting.
Low gas pressure. Air
intake holes around
burners are obstructed.
Contact gas company.
Remove obstruction
from air intake holes.
The flames have
suddenly gone out.
A draft or spill has
extinguished the flame.
Turn the burners off,
cleaning the burners and
sump area. Once clean
reignite top burners.
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