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Possible Cause and ResolutionSymptom
– You might not be saying the name exactly as it appears
on your device.
• Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand certain names of
contacts in the phonebook
on my device.
– Device limitation.
• The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words do not seem to
be very accurate.
USB and Bluetooth® Audio
Possible Cause and ResolutionSymptom
I cannot connect my device. – Device malfunction.
• Disconnect your device. Switch your device off and
on to reset it and try again.
– Cable connection issue.
• Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the manufacturer
of your device.
461
2022 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202107, First-Printing
SYNCâ„¢ 3
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