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SYNCâ„¢ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and ResolutionSymptom
The system does not under-
stand what I am saying.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 429).
• For a complete list of voice commands, refer to our
website.
– You might be speaking too soon.
• Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist.
– Device limitation. Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 429).
• For a complete list of voice commands, refer to our
website.
– You might not be saying the name exactly as it appears
on your device.
• Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
– The name contains special characters, for example *,
- or +.
• Rename the files on your device or use the touch-
screen to select and play the track.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
– You might not be saying the name exactly as it appears
on your device.
• Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
• Rename the contact on your device or use the
touchscreen to select and call the contact.
460
2022 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202107, First-Printing
SYNCâ„¢ 3
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