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Avoid Service Checklist
You may save the cost and inconvenience of an unnecessary service call by first
reviewing this Checklist of commonly encountered problem situations.
You will becharged for a servicecallwhile the appliance isin warranty if the problem
isnot caused by defective product workmanship or materials.
Your new appliance isa carefully engineered product. Manytimes, what appears to
be a reason to call service requires nothing more than a simple adjustment you can
easily make in your own home.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, in the Insta%tion Instructions.
When range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor islevel and can adequately support range. Contact
a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
must be accessible for service, problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Entire range or oven does not operate, Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized
servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
*Oven control beeps and displays F1, F3 or Electronic control has detected a fault condition. Push CLEAR to clear the display and
F9, stop beeping. Program oven again. Iffault recurs, record fault number. PushCLEARand
contact an authorized servicer.
Ovenand/orcooktoplightsdoesnotwork. Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
Surface unit does not heat. Element not making contact in block. Follow instructions under "Surface Elements
and Drip Bowls" in the General Cleaning section.
No power to the applia nce. Check steps under "Entire Rangeor Oven Does Not Operate"
in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Scratches or abrasion on cooktop surface, Coarse particules such as salt and sand between cooktop and utensils can cause
scratches. Besurecooktopsurfaceand bottomsofutensilsarecleanbeforeusage. Small
scratches do not affect cooking and will become lessvisible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"To Clean the Glass Cooktop" section under General Cleaning.
Surface element too hot or not hot
enough.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Incorrect control setting. Make sure the correct control ison for the surface element to be
used.
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