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16
PROBLEM/TROUBLE POSSIBLE CAUSE SOLUTION
Sound quality of audio
play from a connected
Bluetooth device is
poor and connection
is not stable.
The Bluetooth reception is poor.
Move the device closer to the sound bar,
or remove any obstacle between the device and
the sound bar.
The volume on the Bluetooth device may
be too low.
Raise the volume on the Bluetooth device.
Bluetooth is not selected as the input source.
Select the Bluetooth as the input source.
Playback on the device has not been performed.
Perform playback on the device.
The sound output on the Bluetooth
device may not be set to this unit.
Select this unit as the output device on
the Bluetooth device.
The connection to the Bluetooth device
was cut off.
Connect with the Bluetooth device one more time.
Move the Bluetooth device near this unit.
The unit may be too far away from the
Bluetooth device.
Do not use this unit near device that emit
electromagnetic waves.
1. Make sure that the user connected TV and
sound bar by a 19-core HD ARC cable.
2. The sound bar and TV are connected through
TV (ARC) port output; make sure that the TV is
ARC compliant.
3. Set the TV to HDMI ARC (CEC).
Set the audio output mode of TV to PCM format.
(Or refer to your TV user manual)
A device emitting electromagnetic waves
(such as a microwave oven, a wireless
device and so on) may be placed nearby.
Incorrect HDMI cable is used causing no
signal to be sent to soundbar.
Incorrect input mode is selected.
No sound can be heard
or sound breaks
(Bluetooth mode)
There is no sound from
sound bar -
HDMI TV (ARC) Mode
1.Replace the OPTICAL cable with a new one
to connect.
2. Set your TV audio output to PCM format.
(Pls refer to your TV user manual)
OPTICAL cable might be damaged and no
signal is received by the soundbar due to
a failed connection and incorrect operation
mode selected.
There is no sound from
sound bar
(OPTICAL Mode)
1. Turn off sound bar and subwoofer by removing
the AC plug from the socket.
2. Make sure that sound bar and subwoofer are
connected to the electricity power at the same time，
and switch on sound bar and subwoofer again.
3. Press and hold the subwoofer’s rear plate WPS
button to reset the connection, so that the sound bar
and subwoofer can be reconnected again.
Connection is not correct between
subwoofer and sound bar
Disconnected between
subwoofer and
sound bar
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