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7 TROUBLESHOOTING
Problem Possible solution
The kettle and indicator light do not work
when the power switch is turned on
The water is boiling, but the power
switch and indicator do not turn off.
The kettle will not turn on.
• Make sure the kettle is seated properly on the
base and that the base is connected to a
functioning electrical outlet.
• If the problem persists, please contact
customer support.
• The auto-shut off function does not operate properly if
the lid is not completely closed. Disconnect power, allow
the kettle to cool down,
then make sure that the lid is properly locked into place.
• If the problem persists, please contact customer support.
• Make sure that the kettle is seated properly on
the base and that the base is connected to a
functioning electrical outlet.
• Water or debris on the bottom of the kettle or
on the base may interfere with the functioning of
the kettle. Be sure that the bottom of the kettle
and the base are dry and free of debris.
• If the problem persists, please contact customer support.
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