BRIO Troubleshooting
VIDEO TROUBLESHOOTING
• My BRIO video doesn’t look right
• My BRIO webcam video appears darker or lighter than expected
• How come I’m not seeing 4K resolution with my BRIO?
• My BRIO video looks out of focus
• How come I’m not seeing 1080p resolution with BRIO?
• I’m not getting video with BRIO and Skype for Business on laptops with integrated
Windows Hello camera
• My BRIO image splits or wraps on Mac OS 10.13.2
CONNECTIVITY TROUBLESHOOTING
• My BRIO isn’t recognized by my computer
• Windows Update just ran and now I’m not seeing BRIO on my system (or not streaming
video). What can I do?
