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TROUBLESHOOTING
No pellets in the firebox.
Assuming that you’ve charged the firebox so that there are pellets in the auger tube, turn the grill on and press the
power button to send the control to cycle 0. Examine the auger bit through the firebox to see if it’s turning.
If it is and there aren’t any pellets coming through, they are bridged up over the auger’s intake. Turn the grill off, sift
the pellets around inside the hopper, and put the grill back into cycle 0. Wait until the pellets emerge into the
firebox. It may take up to 2 full cycle 0’s to get pellets all the way through the auger tube. Once they emerge, turn
the grill off and start it again all the way through the 0-1-2-3 cycles to fire it up.
It may take more if the auger is not turning. Listen for the auger motor. If the auger motor is engaged and the auger
bit is not turning, then there is a broken linkage between the motor and the auger shaft. Call technical support on
530-347-9167, opt. 1.
I have uneven heating.
Uneven heat can be corrected by making small adjustments to your heat shield placement. Try sliding the shield
toward the hot side in ¼ inch increments while taking note of the temperature changes. Using the Heat shield
adjustment rod, a centered heat shield should be positioned approximately at the “-0.5” mark on the rod. The depth
to which the rod is threaded into the receiving nut varies, so some experimenting might be needed to find the
perfectly adjusted “0” point on your rod. Once you find the best heat shield placement, we encourage you to mark
that distance on the heat shield adjustment rod. That way, you can subsequently repeat the positioning whenever
the grill is relocated or the burn pot is cleared internally.
Loud clicking sound when the auger is running.
This is typically the sound of a stripped/slipping gear within the auger’s gearbox. Auger assembly replacement will
be needed.
Grill didn’t light (FAL message).
There may be too much ash in the firebox. Wait until it cools off, and clean out the ash. Alternatively, pellets may
have overfilled the firebox. Never turn the grill off and on repeatedly as this will overfill the firebox with pellets. Each
time the grill displays “0” on start-up, it feeds a full load of pellets into the burn pot. The igniter won't light the pellets
unless air can flow freely through the combustion chamber.
The combustion fan may not have been operating. Check to make sure that the fan blades turn freely and the fan
runs on cycles 2 and 3 of the 0-1-2-3 sequence.
The auger might not have turned pellets into the burn pot. Refer to “No pellets in the firebox” above.
If there isn’t any ash or pellet buildup, the fan works properly, and fresh pellets are feeding in, your igniter is most
likely out and the grill will require a replacement.
*The grill can be manually lit if the igniter is out. Charge the burn pot with a handful of pellets, and light them with a
propane torch or. Once the pellets are able to maintain a flame by themselves, plug the grill in so it displays “off.”
Hold the “power” button for 10 seconds. The grill will initially display “0” but then skip to a temperature reading
while turning on the fan and auger. Let the grill come to 150 then select your grilling temperature like normal.
Auger is jamming.
Turn the grill into cycle 0 by pressing the “power” button (first stage of the normal start-up procedure), and listen for
the auger motor. If the motor engages, look inside your burn pot toward the end of the auger bit to determine if the
auger is spinning. If the auger is spinning but you don’t have pellets feeding into the burn pot, you have pellets
bridged up over the intake of the auger tube. Turn the grill off, sift the pellets around inside the hopper, and put the
grill back into cycle 0. Wait until the pellets emerge into the firebox. It may take up to 2 full cycle 0’s to get pellets
all the way through the auger tube.
If you have determined that your auger does not turn when the auger motor is engaged, you can try to work the
affected pellets through the auger tube to clear out the jam. Remove the grease tray and heat shield from the body
of the grill. Remove all the pellets from the hopper and the firebox.
Once the auger tube is clear, you will need to refill it with fresh pellets by running cycle 0 a few more times after the
hopper has been filled. Once you see fresh pellets coming out, turn off the grill and start it up again through the
entire 0-1-2-3 process with the heat shield and grease tray installed.
Combustion fan doesn’t seem to be working properly.
There’s no need for concern if your fan is not blowing at a constant speed. It will run at many RPMs in order to
maintain the most stable temperature.
The fan should run continuously from cycle 2 on start-up until the grill completes the fan mode.
First, unplug the grill. Then, using your finger, flick the fan to make sure it spins freely and does not appear to have
any visible damage. If there is any damage to the blades, your grill will require a new combustion fan.
Check the wires leading to the combustion fan to make sure those connections are secure and undamaged.
(CONTINUED)
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