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TROUBLESHOOTING
Grill doesn’t turn on when you press the power button.
Check to make sure the power cord is plugged in. When the AC adapter is plugged into the wall, check that the
light on the adapter comes on.
Inspect both ends of the male-to-male power cord to ensure the connections aren't compromised.
Check the circuit breaker and/or GFCI on the circuit the adapter is plugged into. Plug a small appliance into the
same outlet to see if you have electricity.
Unplug the grill. Remove the control panel. Check for loose wires connected to the wiring harness. Disconnect and
reconnect the wiring harness to ensure a secure connection.
Grill doesn’t come up to temperature.
If grill remains at ambient temperature...
Check the firebox to see if it has overflowed with pellets. If it has, clean it out and start over. This overfill can result
from turning the grill off without using the fan mode or from charging the firebox when it does not need to be
charged. Reread the section on “Priming the Firebox” to understand that. You only need to prime the firebox the
first time you use the grill or on any subsequent occasions when it runs out of pellets and the auger runs until
empty.
If grill lights, but does not reach set temperature...
Check the combustion fan to ensure it spins freely and there is no damage to the blades.
Ensure the heat shield is properly installed.
Erratic temperature.
If the digital display reads “SEN” or shows rapid fluctuation in temperature (faster than the grill could realistically
increase/decrease its internal temperature) call our technical support 530-347-9167 opt. 1.
Otherwise, check to make sure you do not have aluminum foil on the grease tray that is blocking the thermal
sensor. It is okay to wrap your tray in foil. However it must be wrapped tight to the metal, and the hole as well as
the half-moon cutout must be punched out of the foil to ensure proper airflow.
A simple way to check the thermal sensor is to look at the initial temperature reading the grill gives after the
0-1-2-3 start-up process. This temperature should be close to the ambient air temperature since the grill has not
yet had a chance to heat up.
Improper shield placement will result in issues coming to temperature. When using the heat shield adjustment rod,
a centered heat shield should be positioned approximately at the “0” mark on the rod. The depth to which the rod is
threaded into the receiving nut varies, so some experimenting might be needed to find the perfectly adjusted “0”
point on your rod.
Ensure the grease tray is installed correctly. See the previous page for proper installation.
Smoke is coming out of the hopper.
Make sure your burn pot is empty of ash and pellets.
Make sure the hopper lid stays closed when you have the grill on. Press firmly down on each of the corners of the
lid to make certain it is closed tight. If a corner of the lid sits up even 1/8 inch while the lid is flat, a warped hopper
lid is your issue.
You can test this by running 2 sheets of tin foil over your hopper then closing the lid down on top of the foil to make
a temporary seal, hopefully preventing smoke from traveling through your hopper.
Ensure the combustion fan spins freely and is not damaged.
Ensure the pellet dump door is closed tight.
If all else fails, the square gasket seal between the hopper and auger may be the culprit. You can seal with
high-temp silicone.
Ensure the grease tray is installed correctly.
Improper shield placement will result in issues coming to temperature. When using the
heat shield adjustment rod, a centered heat shield should be positioned approximately
at the “-0.5” mark on the rod. The depth to which the rod is threaded into the receiving
nut varies, so some experimenting might be needed to find the perfectly adjusted
center point on your rod.
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GREENMOUNTAINGRILLS.COM
4 in.
Half-moon Cut-out
Half-moon
Cut-out
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