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Problem Possible solution
The display does not
show the wireless indi‐
cator
.
• Check the wireless signal.
•
Make sure that the wireless connection is on. Refer to para‐
graph "Configuring the washing machine wireless connection"
in "Wi-Fi - Connectivity setup" chapter.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
The App cannot con‐
nect to the appliance.
• Check the wireless signal.
•
Check if your smart device is connected to the wireless net‐
work.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are problems
with the wireless network.
• The appliance, the smart device, or both, need to be config‐
ured again because a new router has been installed or the
router configuration has been changed.
The App cannot fre‐
quently connect to the
appliance.
• Make sure that the wireless signal reaches the appliance. Try
to move the home router as near the appliance as possible or
consider purchasing a wireless range extender.
•
Make sure the wireless signal is not disrupted by microwave.
Turn the microwave off. Avoid using the microwave and the
remote control at the same time.
The display shows
. All buttons are
inactive, except the the
On/Off .
• The appliance is downloading any available updates. Wait un‐
til the update process is complete. If you deactivate the appli‐
ance during update, it resumes when you activate the appli‐
ance again.
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The program dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense System is able to adjust the program duration
according to the type and the laundry load size. Refer to "The
ProSense System load detection" in "Daily Use" chapter.
www.aeg.com52
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