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Problem Possible solution
The program does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause has been touched.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Make sure that the detergent dispenser is firmly closed.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected program.
The appliance fills with
water and drains im‐
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation instruc‐
tion".
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
• Set the spin program. If the drain program is not available in
the program dial, it can be set via App’.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and
there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Too much detergent or unsuitable detergent creates too much
foam. Reduce detergent quantity and/or use a suitable deter‐
gent.
You cannot open the
appliance door.
• Make sure that a washing program that ends with water in
tub, has not been selected.
• Make sure that the washing program is finished.
• Set the drain or the spin program if there is water in the drum.
If the spin and drain programs are not available in the
program dial, they can be set via App.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully
"Emergen‐cy door opening".
• Make sure that the Remote Start is not activated. Deactivate
it.
ENGLISH 51
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