USER
MANUAL
EN User Manual
Washing Machine
LF9C1612AQ
CONTENTS
1. SAFETY INFORMATION......................................................................................3
2. SAFETY INSTRUCTIONS.................................................................................... 5
3. PRODUCT DESCRIPTION...................................................................................7
4. TECHNICAL DATA............................................................................................... 8
5. INSTALLATION.....................................................................................................9
6. ACCESSORIES.................................................................................................. 14
7. CONTROL PANEL..............................................................................................14
8. BEFORE FIRST USE..........................................................................................21
9. THE AUTODOSE TECHNOLOGY (AUTODOSING)..........................................21
10. PROGRAMS .................................................................................................... 28
11.
WI-FI - CONNECTIVITY SETUP................................................................. 33
12. DAILY USE....................................................................................................... 36
13. HINTS AND TIPS..............................................................................................40
14. CARE AND CLEANING.................................................................................... 42
15. TROUBLESHOOTING......................................................................................49
16. WARRANTY .....................................................................................................54
AEG Home app
www.aeg.com2
IMPORTANT INFORMATION THAT MAY IMPACT
YOUR MANUFACTURER'S WARRANTY
Adherence to the directions for use in this manual is extremely important for
health and safety. Failure to strictly adhere to the requirements in this manual
may result in personal injury, property damage and affect your ability to make a
claim under the AEG manufacturer’s warranty provided with your product.
Products must be used, installed and operated in accordance with this manual.
You may not be able to claim on the AEG manufacturer’s warranty in the event
that your product fault is due to failure to adhere to this manual.
FOR PERFECT RESULTS
Thank you for choosing this AEG product. We have created it to give you
impeccable performance for many years, with innovative technologies that help
make life simpler features you might not find on ordinary appliances. Please
spend a few minutes reading to get the very best from it.
Visit our website for:
Get usage advice, brochures, trouble shooter, service information:
www.aeg.com
Register your product for better service:
www.registeraeg.com
CUSTOMER CARE AND SERVICE
Always use original spare parts.
When contacting our Authorised Service Centre, ensure that you have the
following data available: Model, PNC, Serial Number.
The information can be found on the rating plate.
Warning / Caution-Safety information
General information and tips
Environmental information
Subject to change without notice.
1. SAFETY INFORMATION
Before the installation and use of the appliance, carefully
read the supplied instructions. The manufacturer is not
responsible for any injuries or damage that are the result
of incorrect installation or usage. Always keep the
instructions in a safe and accessible location for future
reference.
ENGLISH 3
1.1 Children and vulnerable people safety
• This appliance can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning the use of the appliance in a
safe way and understand the hazards involved.
• Children between 3 and 8 years of age and persons
with very extensive and complex disabilities shall be
kept away from the appliance unless continuously
supervised.
• Children of less than 3 years of age should be kept
away from the appliance unless continuously
supervised.
• Do not let children play with the appliance.
• Keep all packaging away from children and dispose of
it appropriately.
• Keep detergents away from children.
• Keep children and pets away from the appliance when
the door is open.
• If the appliance has a child safety device, it should be
activated.
• Children shall not carry out cleaning and user
maintenance of the appliance without supervision.
1.2 General Safety
• Do not change the specification of this appliance.
• This appliance is intended to be used in household
and similar applications such as:
– staff kitchen areas in shops, offices and other
working environments;
– farm houses;
– by clients in hotels, motels, bed & breakfast and
other residential type environments;
– areas for communal use in blocks of flats or in
launderettes.
www.aeg.com4
• The appliance maximum load is 10 kg. Do not exceed
the maximum load of each program (refer to the
“Programs” chapter).
• The operating water pressure at the water entry point
from the outlet connection must be between 0.5 bar
(0.05 MPa) and 8 bar (0.8 MPa).
• The ventilation opening in the base must not be
covered by a carpet, mat, or any floor covering.
• The appliance must be connected to the water mains
using the new supplied hose sets, or other new hose
sets supplied by the Authorised Service Centre.
• Old hose sets must not be reused.
• If the mains power supply cable is damaged, it must
be replaced by the manufacturer, its Authorised
Service Centre or similarly qualified persons to avoid
an electrical hazard.
• Before any maintenance operation, deactivate the
appliance and disconnect the mains plug from the
socket.
• Do not use high pressure water sprays and/or steam
to clean the appliance.
• Clean the appliance with a moist cloth. Use only
neutral detergents. Do not use abrasive products,
abrasive cleaning pads, solvents or metal objects.
2. SAFETY INSTRUCTIONS
2.1 Installation
The installation must comply
with relevant national
regulations.
• Remove all the packaging and the
transit bolts.
•
Keep the transit bolts in a safe place.
If the appliance is to be moved in the
future they must be reattached to lock
the drum to prevent an internal
damage.
• Always take care when moving the
appliance as it is heavy. Always use
safety gloves and enclosed footwear.
• Follow the installation instructions
supplied with the appliance.
•
Do not install or use a damaged
appliance.
• Do not install or use the appliance
where the temperature can be less
than 0°C or where it is exposed to the
weather.
• The floor area on which the appliance
is to be installed must be flat, stable,
heat resistant and clean.
• Make sure that there is air circulation
between the appliance and the floor.
• Do not install the appliance directly
above a floor drain.
ENGLISH 5
• Adjust the feet to have the necessary
space between the appliance and the
flooring.
•
Do not install the appliance where the
appliance door cannot be fully
opened.
• Do not put a container to collect
possible water leakage under the
appliance. Contact the Authorised
Service Centre to ensure which
accessories can be used.
2.2 Electrical connection
WARNING!
Risk of fire and electric
shock.
• The appliance must be earthed.
•
Always use a correctly installed
shockproof socket.
• Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
supply.
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to
the mains plug and to the mains
cable. Should the mains cable need to
be replaced, this must be carried out
by our Authorised Service Centre.
• Connect the mains plug to the mains
socket only at the end of the
installation. Make sure that there is
access to the mains plug after the
installation.
• Do not touch the mains cable or the
mains plug with wet hands.
• Do not pull the mains cable to
disconnect the appliance. Always pull
the mains plug.
2.3 Water connection
• Do not cause damage to the water
hoses.
•
Before connection to new pipes, pipes
not used for a long time, where repair
work has been carried out or new
devices fitted (water meters, etc.), let
the water flow until it is clean and
clear.
• Ensure that there are no visible water
leaks during and after the first use of
the appliance.
• Do not use an extension hose if the
inlet hose is too short. Contact the
Authorised Service Centre for the
replacement of the inlet hose.
•
When unpacking the appliance, It is
possible to see water flowing from the
drain hose. This is due to the testing
of the appliance with the use of water
in the factory.
• You can extend the drain hose to
maximum 400 cm. Contact the
Authorised Service Centre for the
other drain hose and the extension.
• Make sure that there is access to the
tap after the installation.
2.4 Use
WARNING!
Risk of injury, electric shock,
fire, burns or damage to the
appliance.
• Follow the safety instructions on the
detergent packaging.
• Do not put flammable products or
items that are wet with flammable
products in, near or on the appliance.
• Do not wash fabrics which are heavily
soiled with oil, grease or other greasy
substances. It can damage rubber
parts of the washing machine.
Prewash such fabrics by hand before
loading them into the washing
machine.
• Do not touch the glass door while a
program operates. The glass can get
hot.
• Make sure that all metal objects are
removed from the laundry.
2.5 Internal lighting
WARNING!
Risk of injury.
• Concerning the lamp(s) inside this
product and spare part lamps sold
separately: These lamps are intended
to withstand extreme physical
conditions in household appliances,
such as temperature, vibration,
humidity, or are intended to signal
information about the operational
status of the appliance. They are not
intended to be used in other
www.aeg.com6
applications and are not suitable for
household room illumination.
•
Visible LED radiation, do not look
directly into the beam.
• To replace the internal lighting,
contact the Authorised Service
Centre.
2.6 Service
• To repair the appliance contact the
Authorised Service Centre.
•
Use original spare parts only.
2.7 Disposal
WARNING!
Risk of injury or suffocation.
• Disconnect the appliance from the
mains electrical and water supplies.
• Cut off the mains electrical cable
close to the appliance and dispose of
it.
• Remove the door catch to prevent
children or pets from becoming
trapped in the drum.
• Dispose of the appliance in
accordance with local requirements
for the disposal of Waste Electrical
and Electronic Equipment (WEEE).
3. PRODUCT DESCRIPTION
3.1 Special features
Your new washing machine meets all
modern requirements for an effective
treatment of laundry with low water,
energy and detergent consumption and
proper care of fabric.
• The AutoDose technology
automatically dispenses the right
amount of detergent according to the
load; the drawer has two integrated
tanks (detergent + softener) and two
additional compartments for detergent
and additives manual load. It gives
the highest use flexibility.
• The Wi-Fi connection and Remote
Start
enable you to start a cycle, to
interact with your washing machine
and to check the washing cycle status
in remote control.
• The Oko-Mix technology has been
designed to protect the fabric fibres
thanks to different pre-mixing phases
that dissolves first the detergent and
then fabric softener in the water
before they are distributed in the
laundry. So every fibre is reached and
cared for.
• Thanks to the Weight Sensors the
appliance can detect the weight of
your load and advise on how much
detergent you need to achieve the
best results without waste.
• The ProSense technology detects
the laundry load size defining the
program duration in 30 seconds. The
washing program is tailored to the
laundry load and the type of fabric
without consuming more time, energy
and water than necessary.
• The steam has a quick and easy way
to refresh the clothes. The gentle
steam programs remove odours and
reduce creases in dry fabrics so they
need little ironing.
The Steam Plus option, finishes
every cycle with gentle steam that
relaxes the fibres and reduces fabric
creasing. Ironing will be easier!
• The Intensive option pre-treats
stubborn stains optimizing the
effectiveness of washing performance.
ENGLISH 7
3.2 Appliance overview
1 2 3
9
5
6
7
4
10
8
11 12
1
Worktop
2
Detergent dispenser with AutoDose
tanks and manual compartments
3
Control panel
4
Door handle
5
Rating plate
6
Internal light
7
Drain pump filter
8
Feet for levelling the appliance
9
Drain hose
10
Inlet hose connection
11
Mains cable
12
Transit bolts
13
Hose support
00000000
00A
Mod.
xxxxxxxxx
000V ~ 00Hz 0000 W
910000000
00
A
B
C
Prod.No.
D
The rating plate reports the model name (A) ,
product number (B), electrical ratings (C) and
serial number (D).
4. TECHNICAL DATA
Dimension Width/ Height/ Total
depth
600 mm/ 850 mm/ 630 mm/ 660 mm
Electrical connection Voltage
Overall power
Fuse
Frequency
220 - 240 V
2200 W
10 A
50 Hz
www.aeg.com8
Level of protection against ingress of solid particles
and moisture ensured by the protective cover, ex‐
cept where the low voltage equipment has no pro‐
tection against moisture
IPX4
Water supply pressure Minimum
Maximum
0.5 bar (0.05 MPa)
8 bar (0.8 MPa)
Water supply
1)
Cold water
Maximum Load Cotton 10 kg
Spin Speed Maximum 1600 rpm
1)
Connect the water inlet hose to a water tap with a 3/4'' thread.
5. INSTALLATION
WARNING!
Refer to Safety chapters.
5.1 Unpacking
WARNING!
Remove all the packaging
and the transit bolts before
installing the appliance.
WARNING!
Use the gloves.
1. Remove the external film. If
necessary, use a cutter.
2. Remove the cardboard top and the
polystyrene packaging materials.
3. Remove the internal film.
4. Open the door and remove the
polystyrene piece from the door seal
and all the items from the drum.
ENGLISH 9
5. Carefully put the appliance down on
its rear side.
6. Put the front polystyrene packaging
element on the floor under the
appliance.
Make sure not to damage
the hoses.
7. Remove the polystyrene protection
from the bottom.
1
2
8. Fully clean and dry the bottom of the
appliance.
CAUTION!
Do not use alcohol, solvents
or chemical products.
9. Make sure to identify the different
sizes and the positions of the sound
barriers. Refer to the illustration:
A
B
• A (FRONT) = Front of the
appliance
• B (BACK) = Rear of the appliance
10. Remove the adhesive strip from the
silent barriers.
11. Attach the four barriers to bottom of
the appliance.
12. Refer to the illustration. Make sure
that the barriers are securely
attached.
x4
A
B
Attach the sound barriers at
a room temperature.
13. Pull up the appliance in vertical
position.
14. Remove the power supply cable and
the drain hose from the hose holders.
www.aeg.com10
It is possible to see water
flowing from the drain hose.
This is due to the testing
with water of the appliance
in factory.
15. Remove the three bolts by using the
spanner supplied with the appliance.
16. Pull out the plastic spacers.
17. Put the plastic caps, that you find in
the user manual bag, in the holes.
We recommend that you
keep the packaging and the
transit bolts for any
movement of the appliance.
5.2 Positioning and levelling
1. Install the appliance on a flat hard
floor.
Make sure that the appliance
does not touch the wall or
other units.
2. Loosen or tighten the feet to adjust
the level.
WARNING!
Do not put cardboard, wood
or equivalent materials
below the appliance feet to
adjust the level.
x4
The appliance must be level and stable.
A correct adjustment of the
appliance level prevents the
vibration, noise and the
movement of the appliance
when in operation.
When the appliance is
installed on a plinth or a
tumble dryer is stacked on
the washing machine, use
the accessories described in
chapter 'Accessories'. Read
carefully the instructions
supplied with the appliance
and with the accessory.
5.3 The inlet hose
1. Connect the water inlet hose to the
back of the appliance.
ENGLISH 11
2. Position it toward left or right
depending on the position of the
water tap.
20º20º
45º45º
Make sure that the inlet hose
is not in vertical position.
3. If necessary, loose the ring nut to set
it in the correct position.
4. Connect the water inlet hose to the
cold water tap with 3/4" thread.
CAUTION!
Make sure that there are no
leaks from the couplings.
Do not use an extension
hose if the inlet hose is too
short. Contact the service
centre for the replacement of
the inlet hose.
5.4 Water-stop device
The inlet hose has a water stop device.
This device prevents water leaks in the
hose because of its natural ageing.
The red sector in the window «A» shows
this fault.
A
If this occurs, close the water tap and
contact the authorized service centre to
replace the hose.
5.5 Water drainage
The drain hose should be positioned at a
height of not less than 60 cm and not
more than 100 cm from the floor.
You can extend the drain
hose to maximum 400 cm.
Contact the authorized
service centre for the other
drain hose and the
extension.
It is possible to connect the drain hose in
different ways:
1. Make a U shape with the drain hose
and put it around the plastic hose
guide.
2. On the edge of a sink - Fasten the
guide to the water tap or to the wall.
Make sure that the plastic
guide cannot move when the
appliance drains.
www.aeg.com12
Make sure that the drain
hose end is not immersed in
the water. There may be a
return of dirty water into the
appliance.
3. To a stand pipe with vent-hole -
Insert the drain hose directly into a
drain pipe. Refer to the illustration.
The end of the drain hose
must always be ventilated ,
i.e. the inner diameter of the
drain pipe (min. 38 mm -
min. 1.5") must be larger
than the external diameter of
the drain hose.
4. If the end of the drain hose looks like
this (see the picture), you can push it
directly into the stand pipe.
5. Without the plastic hose guide, to
a sink spigot - Remove the plastic
membrane from the sink trap spigot.
6. Connect the drain hose to the spigot
and tighten it with a clamp.
ø16
1
W011
2
7. Position the hose directly to a built-
in drain pipe in the room wall and
tighten it with a clamp.
5.6 Electrical connection
At the end of installation you can connect
the mains plug to the mains socket.
The rating plate and the 'Technical Data'
chapter indicate the necessary electrical
ratings. Make sure that they are
compatible with the mains power supply.
Check that your domestic electrical
installation can take the maximum load
required, also taking into account any
other appliances in use.
Connect the appliance to an earthed
socket.
The power supply cable must be easily
accessible after installing the appliance.
ENGLISH 13
For any electrical work required to install
this appliance, contact our Authorised
Service Centre.
The manufacturer does not accept any
responsibility for damage or injury
through failure to comply with the above
safety precaution.
6. ACCESSORIES
6.1 Available in
www.aeg.com/shop or from
authorised dealer
Read carefully the instructions supplied
with the accessory.
Only appropriate
accessories approved by
AEG ensure the safety
standards of the appliance. If
unapproved parts are used,
any claims will be
invalidated.
6.2 Fixing plate kit
If you install the appliance on a plinth
that is not an accessory supplied by
AEG, secure the appliance in the fixing
plates.
Read carefully the instructions supplied
with the accessory.
6.3 Pedestal with the drawer
To raise your appliance and make
loading and unloading laundry easier.
The drawer can be used for laundry
storage e.g.: towels, cleaning products
and more.
7. CONTROL PANEL
7.1 Control panel description
Plus
S
tea
m
S
t
art / Pa
u
se
Delay
S
t
ar
t
S
p
i
n
/
evisnetnI
Prew
ash
eva
S
emiT
Opti
on
Temp.
ylno ni
a
rD
ylno nipS
R
i
n
se
o
n
l
y
Detergent
Softener
Program
Cottons
Cottons Eco
OKOPower
Woo
l
/Silk
S
team
Anti-allergy
Ou
tdoor
20m
in 3kg
Delicates
Synth
etics
2
3
6
12 11 10 8
1
4
5
7
9
13
www.aeg.com14
The options are not selectable with all washing programs. Check the
compatibility between options and washing programs in the "AutoDose
and options compatibility with programs" paragraph in the "Programs"
chapter. An option can exclude another one, in this case the appliance
doesn't allow you to set the incompatible options together.
Make sure the screen and touch buttons are always clean and dry.
1
Program dial
For selecting the desired washing program. Refer to "Programs"
chapter for more details.
2
Display
It provides information about the setting program. Refer to "Dis‐
play" paragraph for more details.
3
AutoDose Liq‐
uid Detergent
touch button
For activating and deactivating the automatic detergent loading.
Refer to "The AutoDose Technology (Autodosing)" chapter for
more details.
4
AutoDose Fab‐
ric Softener
touch button
For activating and deactivating the automatic fabric softener load‐
ing. Refer to "The AutoDose Technology (Autodosing)" chapter for
more details.
5
Option - Skip‐
ping phase
touch button
By touching this button you can set:
• Only Rinse at first touch. The washing program starts from the
rinsing phase by skipping the washing phase.
All set options (except permanent extra rinse)
are deselected automatically.
• Only Spin at second touch. The appliance skips washing and
rinsing phase.
• Only Drain. at third touch. The appliance performs the draining
phase only.
At firth touch, the appliance proposes the de‐
fault setting of the washing program again.
6
Start/Pause
touch button
Touch this button to start, pause the appliance or interrupt a run‐
ning program.
7
Time Save
touch button
With this option you can decrease the program duration:
• If your laundry is normally or lightly soiled, it may be advisable
to shorten the washing program. Touch this button once to de‐
crease the duration.
• In case of smaller load, touch this button twice to set an extra
quick program.
The display shows the indicator .
This option can also be used to shorten the
Steam program duration.
ENGLISH 15
8
Remote/Delay
Start touch
button
Press this button repeatedly to activate one of the two options or
both.
The relevant indicator comes on in the display.
• Remote
Select this option to connect appliance with App.
Touch this button, the display shows the indicator blink‐
ing for a few seconds.
After touching the Start/Pause button, the display shows the
indicator
and the Remote is confirmed.
When touching the Start/Pause button after
the indicator stops blinking, the Remote
Start is not activated, but the set program
starts.
• Delay Start
With this option you can delay the start of a program in a more
convenient time.
Touch the button repeatedly to set the required delay. The
time increases by steps of 30 minutes up to 90' and from 2
hours up to 20 h.
After touching the Start/Pause button, the display shows the
indicator and the selected delay time and the appliance be‐
gins the countdown.
9
Steam Plus
touch button
This option adds a steam phase followed by a short anti-crease
phase at the end of the washing program.
The steam phase reduces fabric creasing and facilitates the fabric
ironing.
The indicator flashes on the display during steam phase.
This option can increase the program duration.
When the program stops the display shows a zero , the indica‐
tor
is steady on and the indicator starts flashing, and the
Start/Pause led remains lit. The drum performs smooth move‐
ments for about 30 minutes to keep the steam benefit. By touch‐
ing any button the anti-crease movements stop and the door un‐
locks, the appliance proposes again the previous set program.
To interrupt the anti-crease phase, you can also:
• Press the On/Off button for a few seconds to activate or the
deactivate the appliance.
• Turning the program dial in another position.
A small laundry load helps to reach better results.
www.aeg.com16
10
Intesive/
Prewash touch
button
Press this button repeatedly to activate one of the two options or
both.
The relevant indicator comes on in the display.
• Intensive
By setting this option, the indicator appears close to deter‐
gent symbol, and the machine will automatically dose an extra
amount of detergent when automatic detergent tank is ena‐
bled.
If automatic detergent tank is Off, it is possible to run this op‐
tion as in traditional washing machine by filling detergent or
additive in the manual compartment.
If you press detergent tank button while Inten‐
sive option is active, AutoDose function is
switched off, but Intensive option still remains
active in manual mode.
• Prewash
Use this option to add a pre-wash phase at 30 °C before the
washing phase.
This option is recommended for heavily soiled laundry, espe‐
cially if containing sand, dust, mud and other solid particles.
When selecting a pre-wash phase and Auto‐
Dose is active, the appliance will automatically
dose the detergent. When AutoDose is switch‐
ed off, put the detergent/additive in a dosing
ball inside the drum.
The options can increase the program duration.
ENGLISH 17
11
Spin button
When you set a program, the appliance automatically selects the
maximum spin speed.
Touch this button repeatedly to:
• Decrease the spin speed.
The display shows only the spin speeds avail‐
able for the set program.
• Activate the Rinse Hold option .
The water of the last rinse is not drained out to prevent the fab‐
rics from creasing. The washing program ends with water in
the drum and the final spin phase is not performed.
The display shows the indicator
.
The door stays locked. The drum turns regularly to reduce
creasing. You must drain the water to unlock the door.
Touch Start/Pause button: the appliance performs the spinning
phase and drains the water.
• Activate the Extra Silent option.
All spinning phases (intermediate spin and final spin) are sup‐
pressed and the program ends with water in the drum. This
helps to reduce creasing.
As the program is very quiet, it is suitable for use at night time
when cheaper electricity tariffs are available. In some pro‐
grams the rinses are performed with more water.
The display shows the indicator
.
The door stays locked. The drum turns regularly to reduce
creasing. You must drain the water to unlock the door.
Touch the Start/Pause button: the appliance performs only the
draining phase.
The appliance empties the water out automatical‐
ly after approximately 18 hours.
12
On/Off push
button
Pressing this button for a few seconds allows to activate or deacti‐
vate the appliance. Two different tunes sound while switching the
appliance on or off.
As the Stand-by function automatically deacti‐
vates the appliance to decrease the energy con‐
sumption in a few cases, you may need to acti‐
vate the appliance again.
Refer to "Stand-by option" paragraph in "Daily
Use" chapter for more details.
13
Temperature
touch button
When you select a washing program, the appliance automatically
proposes a default temperature.
Touch this button repeatedly until the desired temperature value
appears on the display.
When the display shows the indicators and , the appli‐
ance does not heat the water.
www.aeg.com18
Permanent Extra
Rinse
With this option you can permanently have an extra rinse.
To activate/deactivate this option touch the Spin button and the
Intensive/Prewash button simultaneously, the relevant indicator
comes on/goes off over rinse phase symbol.
This option adds two rinses.
Child Lock
With this option you can prevent that the children play with the
control panel.
To activate/deactivate this option, touch the Intensive/Prewash
and the Time Save buttons simultaneously until the indicator
comes on/goes off on the display.
You can activate this option:
• After you touch the Start/Pause button: all the buttons and the
program dial are deactivated (except On/Off button).
• Before you touch the Start/Pause button: the appliance cannot
start.
The appliance keeps the selection of this option after you switch it
off.
Acoustic signals
This appliance is provided with different acoustic signals, that op‐
erate when:
• You activate the appliance (special short tune).
• You deactivate the appliance (special short tune).
• You touch the buttons (click sound).
• You make a wrong selection (3 short sounds).
• The program is completed (sequence of sounds for about 2
minutes).
• The appliance has a malfunction (sequence of short sounds
for about 5 minutes).
To deactivate/activate the acoustic signals when the program is
completed, touch the Time Save and the Delay Start buttons si‐
multaneously for about 6 seconds.
If you deactivate the acoustic signals, they contin‐
ue operate when the appliance has a malfunction.
7.2 Display
ENGLISH 19
Wi-Fi connection indicator.
Remote connection indicator.
Delay start indicator.
Door locked indicator.
The digital indicator can show:
• Maximum load indicator: e.g. Cottons
. The icon flashes dur‐
ing laundry load estimation. Refer to "ProSense load detection" para‐
graph.
• Program duration: e. g. .
• Delay time: e. g.
or .
•
Cycle end:
.
•
Alarm code: e.g.
.
• Liquid detergents and softener quantity indicator:
ml
. Refer to
"The AutoDose technology (Autodosing)" chapter.
• When working with the APP: , (access point), (up‐
date). Please refer to the chapter 'Wi-FI - Connectivity setup'.
Washing phase indicator: it flashes during prewash and wash phase.
Rinsing phase indicator: it flashes during rinse phase.
The indicator appears when the Extra Rinse option is activated.
Spin and drain phase indicator. It flashes during spin and drain phase.
Steam phase indicator.
Anti-crease phase indicator.
Drum clean indicator. This is a recommendation to perform the drum
cleaning.
Child safety lock indicator.
Time saving indicator.
Temperature indicator. The indicator appears when a cold wash is
set.
Spin speed indicator.
These indicators appears when setting the automatic detergent or soft‐
ener dosage. (refer to "The
AutoDose technology (Autodosing)" chapter)
Rinse hold indicator.
www.aeg.com20
Extra Silent indicator.
Prewash indicator.
Intensive indicator.
AutoDose liquid detergent tank indicator. When it lights, appliance auto‐
matically doses the detergent.
This indicator appears beside when Intensive option is set.
AutoDose softener tank indicator. When it lights, appliance automatically
doses the softener.
AutoDose status indicator. It lights when AutoDose function for additives
is disable.
Indicators for options downloadable via App only
Linked mode indicator. It lights when both AutoDose tanks are linked
and filled with the same detergent. AutoDose function for softener is dis‐
able: the indicator disappears and the display shows two liquid deter‐
gent tank indicators .
These indicators will appear next to and when increasing or de‐
creasing the automatic detergent or softener dosage.
8. BEFORE FIRST USE
During installation or before
first use you may observe
some water in the appliance.
This is a residual water left
in the appliance after a full
functional test in the factory
to ensure the appliance is
delivered to customers in
perfect working order and is
no cause for concern.
1. Make sure that all transit bolts have
been removed from the appliance.
2. Make sure that the electrical power is
available and the water tap is open.
3. Make sure to fill the AutoDose tanks
with liquid detergent and fabric
softener . Refer to "AutoDose
basic setting " paragraph in "The
AutoDose technology" chapter.
4. Pour 2 litres of water inside the drum.
This action activates the drain system.
5. Set and start a program for cotton at
the highest temperature without any
detergent and laundry in the drum.
9. THE AUTODOSE TECHNOLOGY (AUTODOSING)
Read this chapter carefully.
9.1 Introduction
Right detergent and fabric softener
dosage takes better care of the laundry
and ensuring good wash performances.
ENGLISH 21
Too much detergent damages your
clothes and too little doesn’t ensure good
wash performances.
This appliance is equipped with an auto
dosing system able to automatically
provide the right detergent and fabric
softener dosage to preserve the fabric
integrity and colour brightness.
AutoDose detergent tank.
AutoDose fabric softener tank.
The appliance is pre-set by the factory
to suit most users habits.
Once started the program, the appliance
will automatically release the right
amount of detergent and softener
according to the real fabric load, if the
indicators and/or are on in the
display.
In some programs,
AutoDose is OFF (OFF is on
and the indicators and/or
are off in the display)
because there are garments
requiring special detergents
or treatments. When OFF is
on, pour the detergent and
other treatments in the
proper manual filling
compartment.
Please refer to "AutoDose
and options compatibility
with programs" in
"Programs" chapter.
Further explanations on
AutoDose
and activation of
advanced settings are
available downloading the
APP.
9.2 Detergent dispenser with
AutoDose tanks and manual
compartments
When using detergent and
any other treatments, always
follow the instructions that
you find on the packaging of
the detergent products.
Anyway, we recommend not
to exceed the maximum
indicated level in each
compartment ( ).
If both AutoDose tanks are enabled in
the set program, liquid detergent and
fabric softener are automatically loaded.
If one of the AutoDose tank or both
are disabled (OFF ) in the set program,
proceed by manually filling the product
in the proper compartment.
Manual
A
utoDose
(Manual)
WARNING!
Do not put powder
detergent in the AutoDose
compartment.
•
AutoDose tanks for liquid
detergent and fabric softener
.
• Manual compartment for washing
phase: powder or liquid detergent.
www.aeg.com22
When using liquid
detergent, make sure that
the special container for
liquid detergent is
inserted. Refer to the
"Manual filling the
detergent and additives"
paragraph in this chapter.
The liquid detergent
container is supplied
inside the drum.
•
Manual
Manual compartment for liquid
additives (fabric softener, fabric
conditioner, starch).
•
Maximum level for detergent/
additives quantity.
9.3 AutoDose basic setting
The factory pre-set doses for a large
load are 90 ml for detergent tank and
25 ml for fabric softener tank: the
optimal configuration to meet majority
of use condition. Based on this
setting, the appliance will calculate
the precise dosage for each wash.
However, under extreme conditions (very
soft or very hard water) and particular
type of detergent (such as super
compact), we recommend to adjust the
pre-set dosage by following the
indication given on detergent and fabric
softener container: e.g when using super
compact detergent you may need to
reduce the pre-set dosage considerably.
If the washing results are not satisfying
or there is too much foam during
washing, you may need to change the
factory setting. Read in the paragraph
'AutoDose configuration mode' how to
change the basic setting, but before:
1. Identify the water hardness level.
Check the water hardness level in
your area. The levels are generally
indicated as: soft, medium and hard.
If necessary, please contact your
local water authority to check the
water hardness in your area.
2. Identify the customized detergent
dosage.
Check the label in the detergent/
fabric softener container suggesting
the quantity to use. This suggestion
is measured combining three
different factors:
• Water hardness level (see the
following table);
• Normal soil level;
• Rated capacity of the appliance
(e.g. maximum load capacity 10
kg). If the rated capacity on the
product container refers to lower
capacity appliances, the
customized dosage should be
increased.
Water hardness levels
Levels Water hardness range
°f
1)
°d
2)
°e
3)
mmol/l ppm
Soft <15 <8 <10 <1.4 <140
Medium
4)
15 - 25 8 - 14 0 - 17 1.5 - 2.5 150 - 250
Hard >25 >14 >17 >2.5 >250
1)
French degrees
2)
German degrees
3)
English degrees
4)
Factory setting, able to satisfy most of the use conditions.
ENGLISH 23
9.4 AutoDose configuration
mode
Enter the AutoDose
configuration mode before
proceeding with any
program setting. The
configuration mode may
cancel temporary settings .
1. Press the On/Off button for a few
seconds to activate the appliance.
2. Wait about 10 seconds for appliance
internal check.
3. To enter in configuration mode, hold
pressed the Temp. and the Spin
buttons simultaneously for a few
seconds until the display shows the
on the left in the display and
blinking detergent tank
and
softener tank indicators on the
right in the display.
4. Touch related tank buttons to toggle
function off and on. The display
shows OFF
when a tank is disabled
or shows tank indicator when it is
enabled.
5. To set basic dosage touch related
tank buttons until default dosage
laundry product and two arrows on
bottom of display appear. Touch the
Temp. button repeatedly to adjust the
dosage upwards and the
Spin button
to adjusts it downwards. Minimum
step is 1 ml.
6. After about 10 seconds the display
returns to the program information
screen or hold pressed the Temp.
and the Spin buttons again to exit
immediately.
9.5 Filling the detergent and
additives on AutoDose
system
Please read "Detergents and
other treatments" in "Hints
and tips" chapter.
We recommend that you do
not exceed the maximum
indicated level ( ).
Please read "Detergents
type and quantity of
detergent" in "Hints and tips"
chapter.
1. Open the detergent dispenser.
2. Lift up the AutoDose cover lid.
www.aeg.com24
3. Gently pour only liquid detergent in
the AutoDose detergent tank . Fill
up to the maximum indicated level
.
4. Gently pour only liquid softener in the
AutoDose fabric softener tank . Fill
up to the maximum indicated level
.
5. Lift down the AutoDose cover lid.
6. Gently close the detergent dispenser,
till click engagement.
9.6 AutoDose low level
indication
Do not refill the AutoDose
tanks unless appliances
indicates that one or both
tanks are empty.
When the activated tank reaches a low
level of detergent, related indicator blinks
slowly and continuously on the display.
It will stop blinking when the
compartment is refilled.
If tank is not refilled, once a program has
started, the indicator will stop blinking
and stay steadily lit. Once the program is
finished, it will start blinking again.
Unless AutoDose is turned OFF, if a
compartment has reached low level, the
set dosage for that compartment will be
shown by the display for a few seconds
each time the drawer is opened, to
remind refill is needed.
If in both tanks detergent level is low,
both indicators blink, but only the set
dosage for detergent will be displayed.
ENGLISH 25
If the tanks are filled before
the appliance is powered on
for the first time, the
AutoDose
indicator will not
blink.
CAUTION!
The tanks refill must be
carries out with the same
brand and type of detergent/
fabric softener/additive used
before, otherwise clean the
tanks before refilling.
9.7 Switching from AutoDose
to manual dosing
It is possible to disable AutoDose
function for one or both tanks by
pressing related button symbol.
Example:
•
To switch Fabric Softener tank off,
press the Softener
button until the
display shows OFF.
• If you need to use different detergent
than ones present in
AutoDose tanks,
you could switch Detergent tank off by
pressing the Detergent
button
until the display shows OFF.
9.8 Deactivating the
AutoDose
If you prefer to use the compartments for
manual filling as default choice, you can
deactivated the AutoDose tanks
completely.
Once you have entered the
AutoDose
configuration mode by pressing Temp.
and the Spin buttons:
1. Tap on the Detergent
button or
the Softener button until display
shows : the AutoDose is
excluded completely for related tank
or both.
2. After about 10 seconds the display
returns to the program information
screen.
9.9 Manual filling the
detergent and additives
You may need to use a different
detergent or fabric softener than the
ones used in the AutoDose tanks. First,
make sure that the AutoDose tanks are
disabled and then pour the detergent
and/or other treatments in the manual
compartments.
Do not exceed the maximum
indicated level ( ).
Please read "Detergents
type and quantity of
detergent" in "Hints and tips"
chapter.
1. Open the detergent dispenser.
www.aeg.com26
2. Put the powder detergent in the
compartment . When using liquid
detergent, refer to "Manual filling the
liquid detergent".
3. If desired, pour the fabric softener in
the compartment
Manual
.
4. Gently close the detergent dispenser,
till click engagement.
Manual filling the liquid
detergent
1. Insert the container for liquid
detergent.
2. Pour the liquid detergent in the
compartment .
3. Gently close the detergent dispenser,
till click engagement.
If the machine has not been
used for more than 4 weeks
with filled tanks, detergent/
softener can become
viscous or dry out. It is
needed to clean the drawer
as indicated in 'Care and
Cleaning' chapter.
ENGLISH 27
9.10 Drawer open indication
When a program is running, the
detergent drawer must always be closed.
A sensor in the drawer detects if the
drawer is open (or not properly closed)
while the program is running. In such
case, the appliance will immediately be
paused.
If you press the Start/Pause button, an
error sound is generated and everything
in the display will turn off except the
AutoDose indicators remain lit for a few
seconds. Then the display returns to the
previous paused state.
This will happen even if the user turned
AutoDose off.
To restart the program, ensure the
drawer is properly closed and press
Start/Pause button.
10. PROGRAMS
10.1 Program Chart
Washing programs
Program Program description
Washing programs
Cottons
White cotton and coloured cotton. Normally, heavily and
lightly soiled items.
Cottons Eco White cotton and coloured cotton. Normally, heavily and
lightly soiled items.
OKOPower
Cotton and fast-coloured synthetic items. Complete
washing program that, in only 59 minutes, washes the daily
soiled laundry intensively and ensures a good washing per‐
formance in a short time.
Synthetics
Synthetic items or mixed fabric items. Normally soiled
items.
Delicates
Delicate fabrics such as acrylics, viscose and mixed fab‐
rics requiring gentler washing. Normally and lightly soiled
items.
Wool/Silk
Machine washable wool, hand washable wool and other
fabrics with «hand washing» care symbol
1)
.
Steam program
www.aeg.com28
Program Program description
Steam
Steam program for cotton and synthetic items. Steam
can be used for dried
2)
, washed or worn once laundry. This
program reduce creases and odours
3)
and relaxes the fibres.
When the program is completed, quickly remove the laundry
from the drum. After a steam program, ironing becomes
effortless. Do not use any detergent. If necessary, remove
stains by washing or using localized stain removal. Steam
programs do not perform any hygienic cycle. Do not set a
Steam program with these types of items:
• Items that are not suitable for tumble drying.
• Items with label "Dry clean only".
Washing programs
Anti-allergy
White cotton items. This program removes micro-organisms
thanks to a washing phase with the temperature maintained
above 60°C for several minutes. This helps remove germs,
bacteria, micro-organism and particles. An additional rinsing
phase ensures a proper removal of detergent residues and
pollens/allergenic items. In this way the wash is more ef‐
fective.
20min 3kg
Cotton and synthetic items lightly soiled or once worn.
ENGLISH 29
Program Program description
Outdoor
Do not use fabric softener and make sure that
there is no softener residue in the detergent
dispenser.
Outdoor clothing, technical, sport fabrics, waterproof and
breathable jackets, shell jackets with a removable fleece
or inner insulation. The recommended laundry load is 2.5 kg.
This program can also be used as water-repellent restoring
cycle, specifically tailored for treating clothes with a hydropho‐
bic coating. To perform the water-repellent restoring cycle, pro‐
ceed as follows:
• Pour the washing detergent in the compartment .
• Pour a special water-repellent restorer for fabric in the
drawer compartment for fabric softener
Manual
.
•
Reduce the laundry load to 1 kg.
To further improve the water-repellent restor‐
ing action, dry the laundry in a tumble dryer by
setting the Outdoor drying program (if avail‐
able and if the garment care label permits tum‐
ble drying).
1) During this cycle the drum rotates slowly to ensure a gentle wash. It can seem that the drum doesn't
rotate or doesn't rotate properly, but this is normal for this program.
2) If you set a Steam program with dried laundry, at the end of the cycle the laundry can be humid.
Line dry the items for about 10 minutes.
3) Steam program doesn't remove particularly intense odour.
Program temperature, maximum spin speed and maximum load
Program Default tempera‐
ture
Temperature
range
Reference spin
speed
Spin speed range
Maximum load
Washing programs
Cottons
40 °C
95 °C - Cold
1600 rpm
1600
rpm - 400 rpm
10 kg
Cottons Eco
1)
40 °C
60 °C - 40 °C
1600 rpm
1600
rpm - 400 rpm
10 kg
OKOPower 30 °C
60 °C - 30 °C
1600 rpm
1600
rpm - 400 rpm
5 kg
Synthetics
40 °C
60 °C - Cold
1200 rpm
1200
rpm - 400 rpm
4 kg
www.aeg.com30
Program Default tempera‐
ture
Temperature
range
Reference spin
speed
Spin speed range
Maximum load
Delicates
30 °C
40 °C - Cold
800 rpm
1200
rpm - 400 rpm
4 kg
Wool/Silk
40 °C
40 °C - Cold
1200 rpm
1200 rpm - 400 rpm
2 kg
Steam program
Steam
- - 1 kg
Washing programs
Anti-allergy
60 °C
1600 rpm
1600
rpm - 400 rpm
10 kg
20min 3kg
30 °C
40 °C - 30 °C
1200 rpm
1200
rpm - 400 rpm
3 kg
Outdoor
30 °C
40 °C - Cold
1200 rpm
1200 rpm - 400 rpm
2.5 kg
2)
1 kg
3)
1) The Cottons Eco program at 40 ºC, at 1600 rpm and with AutoDose and Softener off is recommended
for a full load of cotton and is the water and energy rating label program in accordance with AS/NZS2040
and AS/NZS6400.
2) Washing program.
3) Washing program and waterproofing phase.
10.2 AutoDose and options compatibility with programs
Additional programs and settings are available downloading the APP.
Cottons
Cottons Eco
OKOPower
Synthetics
Delicates
Wool/Silk
Steam
Anti-allergy
20min 3kg
Outdoor
AutoDose
AutoDose Detergent
■ ■ ■ ■ ■ ■ ■ ■
ENGLISH 31
Cottons
Cottons Eco
OKOPower
Synthetics
Delicates
Wool/Silk
Steam
Anti-allergy
20min 3kg
Outdoor
AutoDose Fabric
Softener
■ ■ ■ ■ ■ ■ ■ ■
Others
Spin
■ ■ ■ ■ ■ ■ ■ ■ ■
Rinse Hold
■ ■ ■ ■ ■ ■ ■ ■
Extra Silent
■ ■ ■ ■
Intensive
1)
■ ■ ■ ■
Prewash
■ ■ ■ ■
Extra Rinse
■ ■ ■ ■ ■ ■ ■
Time Save
2)
■ ■ ■ ■ ■
Only Rinse
■ ■ ■ ■ ■ ■ ■ ■ ■
Only Spin
■ ■ ■ ■ ■ ■ ■ ■ ■
Only Drain
■ ■ ■ ■ ■ ■ ■ ■ ■
Delay Start
■ ■ ■ ■ ■ ■ ■ ■ ■ ■
www.aeg.com32
Cottons
Cottons Eco
OKOPower
Synthetics
Delicates
Wool/Silk
Steam
Anti-allergy
20min 3kg
Outdoor
Steam Plus
3)
■ ■ ■ ■
1)
This option is not available with temperature lower than 40 °C.
2)
If you set the shortest duration, we recommend that you decrease the load size. It is possible to fully
load the appliance, however the washing results can be less satisfactory.
3)
This option is not available with temperature lower than 40 °C.
10.3 Woolmark Apparel Care - Green
The wool wash cycle of this machine has
been approved by The Woolmark Company
for the washing of wool garments labelled as
«hand wash» provided that the garments are
washed according to the instructions issued
by the manufacturer of this washing machine.
Follow the garment care label for drying and
other laundry instructions. M1361
The Woolmark symbol is a Certification mark
in many countries.
11. WI-FI - CONNECTIVITY SETUP
This chapter describes how to connect
the smart appliance to the Wi-Fi network
and to link it to mobile devices.
By this functionality you can receive
notifications, control and monitor your
appliance from your mobile devices.
To connect the appliance to enjoy the full
range of features and services you need:
• Wireless network at home with
internet connection enabled.
• Mobile device connected to wireless
network.
Frequency/
Protocol
Wi-Fi: 2.4 GHz / 802.11
bgn
Wi-Fi: 5 GHz / 802.11 an
(for indoor use only)
Bluetooth Low Energy
5.0: 2.4 GHz / DSSS
Max Power Wi-Fi 2.4 GHz: <20 dBm
Wi-Fi 5 GHz: <23 dBm
Bluetooth Low Energy
5.0: < 20 dBm
Encryption WPA, WPA2
ENGLISH 33
11.1 Installing and
configuring "AEG Home"
"AEG Home" allows you to
control your laundry through
a mobile device.
It contains a large number of
programs, useful features
and product information
tailored perfectly to the
appliance.
Through the app you can
select the programs already
available from the appliance
control panel, plus unlock
additional programs
available only from a mobile
device Additional programs
can change over the time
along with new versions of
the app.
It's personalized laundry care
- all from your mobile device.
When connecting the appliance to the
application, stand near it with your smart
device.
Make sure that your smart device is
connected to the wireless network.
1.
Go to the App Store on your smart
device.
2. Download and install the App "AEG
Home".
3. Make sure you started a Wi-fi
connection in the appliance. If not,
read the next paragraph 'Configuring
the appliance wireless connection'.
4. Start the application. Select the
country and language and login with
Your email and password. If you do
not have an account, create a new
one following the instructions in
"AEG Home".
5. Follow the instructions on the App for
the appliance registration and
configuration.
11.2 Configuring the washing
machine wireless connection
1. Press and hold the On/Off button for
a few seconds to activate the
appliance. Wait about 10 seconds
before proceeding with wireless
configuration.
2. Press and hold the Detergent
and the Softener buttons for a few
seconds simultaneously until a 'click'
sounds. Release the buttons.
appears on the display for 5 seconds
and the indicator starts blinking.
The wireless module begins starting up.
Make sure that you APP is
ready for connection.
3. After about 10 seconds,
(Access Point) appears on the
display.
The access point will be open for about 3
minutes.
As long as the appliance is
activated, it will keep trying
to connect with saved
credentials until the Wi-Fi is
deactivated or resets the
credentials.
4. Configure the "AEG Home" app on
your smart device and follow the
instructions to connect the appliance
to your Wi-Fi network.
5. If the connectivity is configured, when
the program information screen
returns, the indicator is on the
display.
www.aeg.com34
Every time you switch the
appliance on, the appliance
takes about 10 seconds to
connect to the network
automatically. When the
indicator stops blinking
the connection is ready.
To switch the wireless connection off,
press and hold the
Detergent
and
the Softener buttons for a few
seconds simultaneously until the first
acoustic signal. Release the buttons.
appears on the display for 5
seconds.
If you switch the appliance
off and on again, the
wireless connection is
automatically off.
To remove the wireless credentials,
make sure that the Wi-Fi connection is
on. Press and hold the
Detergent
and the Softener buttons for at least
10 seconds simultaneously until the
second acoustic signal: appears on
the display.
11.3 Remote Start
The Remote Start enables you to start a
cycle in remote control.
The Remote Control
activates automatically when
you press the Start/Pause
button to start the program,
but it is also possible to start
a washing program remotely.
This function is deactivates
when door is open.
When the App is installed and the
wireless connection is complete, you can
activate the Remote Start:
1. Touch the Remote button and the
indicator
blinks on the display
for a few seconds.
2. Touch the Start/Pause button to
activate the Remote Start before the
indicator stops blinking.
The indicators and appear on the
program summary screen and the door
is locked. Now it is possible to start the
program remotely.
When touching the Start/
Pause button after the
indicator stops
blinking, the Remote Start is
not activated, but the set
program starts.
To remove the Remote Start, tap on the
Remote button and confirm by
pressing the Start/Pause button.
11.4 Over-the-air update
The App may propose an update for your
appliance.
The update is accepted via App only.
If a program is running, the App notifies
that the update will start at the end of the
program.
During the update, the appliance shows
in the display.
Do not switch off or unplug the appliance
during update.
The appliance will usable again at the
end of the update, without any
notification about successful update.
If an error occurs, the appliance shows
in the display: just press any
ENGLISH 35
buttons or turn the knob to return to
normal use.
12. DAILY USE
WARNING!
Refer to Safety chapters.
12.1 Activating the appliance
1. Connect the mains plug to the mains
socket.
2. Open the water tap.
3. Press the On/Off button for a few
seconds to activate the appliance.
A short tune sounds (if activated). The
program dial is automatically set on the
default program.
The display shows the program duration,
the maximum load (for a few seconds
only), the default temperature, the
default spin speed and the indicators of
the phases making up the program.
12.2 Setting a program
If you wish to change the
automatic detergent or fabric
softener dosage, enter the
AutoDose configuration
mode before proceeding with
any program setting. The
configuration mode may
cancel temporary settings.
Please refer to "AutoDose
configuration mode"
paragraph in "The AutoDose
Technology (Autodosing)"
chapter.
1. Turn the program dial to select the
desired washing program. The
related program indicator comes on.
The indicator of the Start/Pause button
flashes.
The display shows an indicative
program duration, the maximum
declared load for the set program
(only for a few seconds), the default
temperature, the default spin speed and
the washing phase indicators (when
available).
2. To change the temperature and/or
the spin speed, touch the related
buttons.
3. If desired, set one or more options by
touching the related buttons. The
related indicators come on in the
display and the given information
changes accordingly.
In case a selection is not
possible, no indicator
comes on and an acoustic
signal sounds.
12.3 Loading the laundry
1. Open the appliance door.
2.
Shake the items before you put them
in the appliance.
3. Put the laundry in the drum, one item
at a time.
Make sure not to put too much laundry in
the drum.
4. Close the door firmly.
CAUTION!
Make sure that no laundry
stays between the seal and
the door. There is a risk of
water leakage or damage to
the laundry.
CAUTION!
Washing heavily oiled,
greasy stains could cause
damage rubber parts of the
washing machine.
www.aeg.com36
12.4 Using detergent and
other treatments
If both AutoDose tanks are enabled in
the set program, detergent and fabric
softener are automatically loaded.
If one of the AutoDose tank or both
are disabled (OFF) in the set program,
proceed by manually filling the product
in the proper compartment.
12.5 Starting a program
WARNING!
Make sure that the detergent
dispenser is firmly closed,
otherwise program won't
start.
Touch the Start/Pause button to start the
program.
The related indicator stops flashing and
stays on.
In the display, the indicator of the
operating phase starts flashing.
The program starts, the door is locked.
The display shows the indicator
.
The drain pump can operate
shortly before the appliance
fills water.
12.6 Starting a program with
the delay start
1. Touch this repeatedly until the
display shows the desired delay time.
The indicator comes on.
2.
Touch the Start/Pause button.
The appliance starts the countdown of
the delay start.
When the countdown is completed, the
program starts.
The ProSense estimation
starts at the end of the
countdown.
Cancelling the delay start
after the countdown has
started
To cancel the delay start:
1. Touch the Start/Pause button to
pause the appliance. The related
indicator flashes.
2.
Touch the Delay Start button
repeatedly until the display shows
.
3.
Touch the Start/Pause button again
to start the program immediately.
Changing the delay start after
the countdown has started
To change the delay start:
1.
Touch the Start/Pause button to
pause the appliance. The related
indicator flashes.
2. Touch the Delay Start button
repeatedly until the display shows the
desired delay time.
3. Touch the Start/Pause button again
to start the new countdown.
12.7 The ProSense load
detection
The program duration in the
display is referred to a
medium/high load.
After touching the Start/Pause button,
the maximum declared load indicator
goes off, the indicator flashes, the
ProSense
starts the laundry load
detection:
1. The appliance detects the load in the
first 30 seconds: the indicator
comes on and the indicator
flashes, the drum rotates shortly.
2.
The appliance adjusts automatically
the program duration to the load to
achieve perfect washing results in
the minimum possible time. The
program duration could increase or
decrease.
At the end of the load detection, if
laundry load is below the maximum
declared weight for selected
program, the display shows the new
program duration. After further 30
seconds, the water filling starts.
At the end of the load detection, in case
of drum overload, the indicator
is
steady on and the indicator is
flashing in the display.
ENGLISH 37
In this case, for 30 seconds, it is possible
to pause the appliance and remove the
exceeding garments.
Once removed the exceeding garments,
touch the Start/Pause button to start the
program again. The
ProSense phase can
be repeated up to three times (see point
1).
Important! If the laundry amount will not
be reduced, the washing program starts
anyway, despite the overload. In this
case, it will be not possible to guarantee
the best washing results.
About 20 minutes after the
program start, the program
duration could be adjusted
again depending on the
capacity of water absorption
of the fabrics.
The ProSense detection is
carried out with complete
washing programs only (no
skipping phase selected).
The ProSense is not
available with some
programs, such as Wool/
Silk, Rinse, Spin and
programs with short cycles.
12.8 Program phase
indicators
When the program starts the indicator of
the running phase flashes and the other
phase indicators are steady on.
E.g. the washing or pre wash phase is
running: .
When the phase ends the relevant
indicator stops flashing and is steady on.
The next phase indicator starts flashing.
E.
g. the rinse phase is running:
.
If you select the Steam Plus the steam
phase indicators come on.
The steam phase is running: .
The anti-crease phase is running:
.
12.9 Interrupting a program
and changing the options
When the program is running, you can
change only some options:
1. Touch the Start/Pause button. The
related indicator flashes.
2. Change the options. The given
information in the display changes
accordingly.
3. Touch the Start/Pause button again.
The washing program continues.
12.10 Cancelling a running
program
1. Press the On/Off button to cancel the
program and to deactivate the
appliance.
2. Press the On/Off button again to
activate the appliance.
Now, you can set a new washing
program.
If the ProSense phase is
already carried out and the
water filling is already
started, the new program
starts without repeating the
ProSense phase. The water
and the detergent are not
drained out in order to avoid
waste. The display shows
the maximum duration of the
program, updating it about 20
minutes after the starting of
the new program.
12.11 Opening the door -
Adding garments
While a program or the delay start
operates, the appliance door is locked.
www.aeg.com38
If the temperature and level
of the water in the drum are
too high and/or the drum still
rotates you cannot open the
door.
1. Touch the Start/Pause button.
In the display the related door lock
indicator goes off.
2. Open the appliance door. If
necessary, add or remove the items.
3. Close the door and touch the Start/
Pause button.
The program or the delay start
continues.
4. The door can be opened when the
program is complete. You may also
set a spinning or draining program/
option and than press Start/Pause
button. If the spin and drain
programs are not available in the
program dial, they can be set via
App.
12.12 End of the program
When the program has finished, the
appliance stops automatically. The
acoustic signals operate (if they are
active).
In the display all washing phase
indicators become steady and the time
area shows .
The indicator of the Start/Pause button
goes off.
The door unlocks and the indicator
goes off.
1. Press the On/Off button to deactivate
the appliance.
After five minutes from the end of the
program, the energy saving function
automatically deactivates the appliance.
When you activate the
appliance again, the display
show the end of the last
selected program. Turn the
program dial to set a new
cycle.
2. Remove the laundry from the
appliance.
3. Make sure that the drum is empty.
4. Keep the door and the detergent
dispenser slightly ajar to prevent
mildew and odours.
5. Close the water tap.
12.13 Draining water out after
end of cycle
If you have chosen a program or an
option that does not empty out the water
of the last rinse, the program is
completed, but:
• The display shows the indicator , the
option indicator
or and the
door locked indicator . The
indicator of the running phase
flashes.
• The drum still turns at regular
intervals to prevent the creases in the
laundry.
• The door stays locked.
• You must drain the water to open the
door:
1. If necessary, touch the Spin button to
decrease the spin speed proposed
by the appliance.
2. Touch the Start/Pause button:
• If you have set , the appliance
drains the water and spins.
•
If you have set
, the appliance
only drains the water.
The option indicator
or goes off,
while the indicator flashes and then
goes off.
3.
When the program is completed and
the door locked indicator
goes
off, you can open the door.
4.
Press the On/Off button a few
seconds to deactivate the appliance.
In any case, the appliance
empties the water out
automatically after
approximately 18 hours.
12.14 Stand-by option
The Stand-by function automatically
deactivates the appliance to decrease
the energy consumption when:
ENGLISH 39
• You do not use the appliance for 5
minutes before you touch the Start/
Pause button.
Press the On/Off button to activate
the appliance again.
• After 5 minutes from the end of the
washing program
Press the On/Off button to activate
the appliance again.
The display shows the end of the last
set program.
Turn the program dial to set a new
cycle.
If you set a program or an
option that ends with water
in the drum, the Stand-by
function doesn't deactivate
the appliance to remind you
to drain the water.
13. HINTS AND TIPS
WARNING!
Refer to Safety chapters.
13.1 The laundry load
• Divide the laundry into: white,
coloured, synthetics, delicates and
wool.
• Follow the washing instructions on the
laundry care labels.
• Do not wash white and coloured items
together.
• Some coloured items can discolour
with the first wash. We recommend
that you wash them separately for the
first couple of times.
• Turn multilayered fabrics, wool and
items with printed illustrations inside
out.
• Pre-treat stubborn stains.
• Wash stubborn stains with a special
detergent.
• Be careful with curtains. Remove the
hooks and put the curtains in a
washing bag or pillowcase.
• A very small load can cause balance
problems with the spin phase leading
to excessive vibration. If this occurs:
a. interrupt the program and open
the door (refer to "Daily Use"
chapter);
b. manually redistribute the load so
that the items are spaced evenly
around the tub;
c. press the Start/Pause button.
The spin phase continues.
• Button up pillowcases, close zippers,
hooks and poppers. Tie up belts,
cords, shoelaces, ribbons and any
other loose elements.
• Do not wash laundry without hems or
with cuts. Use a washing bag to wash
small and/or delicate items (e.g.
underwired bras, belts, tights,
shoelaces, ribbons, etc. ).
• Empty pockets and unfold the items.
13.2 Stubborn stains
For some stains, water and detergent is
not sufficient.
We recommend that you pre-treat these
stains before you put the items in the
appliance.
Special stain removers are available.
Use the special stain remover that is
applicable to the type of stain and fabric.
Do not spray stain remover on garments
near the appliance as it is corrosive to
the plastic parts.
www.aeg.com40
13.3 Detergent type and
quantity
The choice of detergent and use of
correct quantities not only affects your
wash performance, but also helps to
avoid waste and protect the environment:
• Use only detergents and other
treatments specially made for
washing machines. First, follow these
generic rules:
– powder detergents for all types of
fabric, excluding delicate. Prefer
powder detergents containing
bleach for whites and laundry
sanitization,
– liquid detergents, preferably for
low temperature wash programs
(60 °C max) for all types of fabric,
or special ones for woollens only.
• The choice and quantity of detergent
will depend on: type of fabric
(delicates, woollens, cottons, etc), the
colour of clothes, size of the load,
degree of soiling, wash temperature
and hardness of the water used.
• Follow the instructions that you find
on packaging of the detergents or
other treatments without exceeding
the indicated maximum level ( ).
• Do not mix different types of
detergents.
• Use less detergent if:
– you are washing a small load,
– the laundry is lightly soiled,
– there is large amounts of foam
during washing.
• When using detergent tabs or pods,
always put them inside the drum, not
in the detergent dispenser.
Insufficient detergent may cause:
• unsatisfactory washing results,
• the wash load to turn grey,
• greasy clothes,
• mould in the appliance.
Excessive detergent may cause:
• sudsing,
• reduced washing effect,
• inadequate rinsing,
• a greater impact for the environment.
13.4 Ecological hints
To save water, energy and to help
protect the environment, we recommend
that you follow these tips:
• Normally soiled laundry may be
washed without prewash in order to
save detergent, water and time (the
environment is protected too!).
• Loading the appliance to the
maximum capacity indicated for
each programs helps to reduce
energy and water consumption.
• With adequate pre-treatment, stains
and limited soiling can be removed;
the laundry can then be washed at a
lower temperature.
• To use the correct quantity of
detergent, refer to the quantity
suggested by the detergent producer
and check the water hardness of you
domestic system. Refer to 'Water
hardness'.
• Set the maximum possible spin
speed
for the selected washing
program before drying your
laundry in a tumble dryer. This will
save energy during drying!
13.5 Water hardness
If the water hardness in your area is high
or moderate, we recommend that you
use a water softener for washing
machines. In areas where the water
hardness is soft it is not necessary to use
a water softener.
To find out the water hardness in your
area, contact your local water authority.
Use the correct quantity of water
softener. Follow the instructions that you
find on the packaging of the product.
ENGLISH 41
14. CARE AND CLEANING
WARNING!
Refer to Safety chapters.
14.1 Periodic cleaning
schedule
Periodic cleaning helps to extend the
life of your appliance.
After each cycle, keep the door and the
detergent dispenser slightly ajar to get air
circulation and dry the humidity inside
the appliance: this will prevent mildew
and odours.
If the appliance is not used for a long
time: close the water tap and unplug the
appliance.
Indicative periodic cleaning schedule:
Descaling Twice a year
Maintenance wash Once a month
Clean door seal Every two months
Clean drum Every two months
Clean detergent dis‐
penser and Auto‐
Dose tanks
Twice a year
Clean drain pump
filter
Twice a year
Clean the inlet hose
and the valve filter
Twice a year
The following paragraphs explain how
you should clean each part.
14.2 Removing foreign
objects
Make sure that pockets are
empty and all loose
elements are tied up before
running your cycle. Refer to
'The laundry load' in 'Hints
and tips'.
Remove any foreign objects (such as
metal clip, buttons, coins, etc) that you
may find in the door seal, the filters and
the drum. Refer to 'Door seal with double
lip trap', 'Cleaning the drum', 'Cleaning
the drain pump' and 'Cleaning the inlet
hose and the valve filter' paragraphs. If
necessary, please contact the Authorised
Service Centre.
14.3 External cleaning
Clean the appliance with mild soap and
warm water only. Fully dry all the
surfaces.
Do not use a scouring pads or any
scratching material.
CAUTION!
Do not use alcohol, solvents
or chemical products.
CAUTION!
Do not clean the metal
surfaces with chlorine-based
detergent.
14.4 Descaling
If the water hardness in your
area is high or moderate, we
recommend that you use a
water descaling product for
washing machines.
Regularly examine the drum to check for
limescale.
The regular detergents already contain
water softening agents, but we
recommend to run a cycle with empty
drum and a descaling product
occasionally.
Always follow the
instructions that you find on
the packaging of the
product.
14.5 Maintenance wash
The repeated and prolonged use of low
temperature and short programs can
cause detergent deposits, fluff residues,
bacterial growth and biofilm formation
inside the drum and the tub. This could
generate bad odours and mildew.
www.aeg.com42
To eliminate these deposits and
hygienize the inner part of the appliance,
run a maintenance wash at least once a
month:
1. Remove all laundry from the drum.
2. Deactivate AutoDose function for
detergent and softener.
3. Run a cotton program with the
highest temperature without
detergent.
14.6 Door seal
This appliance is designed with a self
cleaning draining system, allowing light
fluff fibers that fall off the clothes to be
drained out with the water. Regularly
examine the seal. Coins, buttons, other
small items can be recovered at the end
of the cycle.
Clean it when needed, using ammonia
cream cleanser agent without scratching
the seal surface.
Always obey the instructions
that you find on the
packaging of the product.
14.7 Cleaning the drum
Regularly examine the drum to prevent
unwanted deposits.
Rust deposits in the drum may occur due
to rusting foreign body in the washing or
tap water containing iron
Clean the drum with special products for
stainless steel.
Always follow the
instructions that you find on
the packaging of the
product.
Do not clean the drum with
acidic descaling products,
scouring products containing
chlorine or iron or steel wool.
For a thorough clean:
1.
Remove all laundry from the drum.
Do not use any detergent.
2. Deactivate AutoDose function for
detergent and softener.
3. Run a Cottons program with the
highest temperature.
14.8 Cleaning the detergent
dispenser and the AutoDose
tanks
CAUTION!
Do not change brand or
type of detergent, fabric
softener or additives
inside the tanks without
cleaning both tanks
before.
Before cleaning, make sure
that the all compartments
are empty.
To prevent possible deposits of dried
detergent, clotted fabric softener,
formation of mould in the detergent
dispenser and/or clotted liquid additives
in the AutoDose
tanks, once in a while
carry out the following cleaning
procedure:
1. Open the detergent dispenser. Press
the catch as indicated in the picture
and pull the detergent dispenser out.
ENGLISH 43
2. Remove the insert for the softener
and, if inserted, the container for
liquid detergent.
3. Open the drain plugs of each tank
and empty them into a sink.
4. Press the catch on the back as
indicated in the picture and lift up the
top cover to remove it.
5. Wash the drawer and all inserts
under running water.
CAUTION!
Do not use sharp or metal
brushes and sponges.
6. Turn the dispenser up side down and
open the bottom cover as indicated in
the picture.
www.aeg.com44
7. Make sure that all detergent residue
is removed from the conveyor. Use
only soft damp clothes.
8. Put bottom cover back to its position
by aligning its holes on drawer hooks
as indicated in the picture. Close it till
"click" sound.
CAUTION!
Press the bottom cover as
indicated in the picture.
Make sure that it is closed
properly.
WARNING!
Do not clean with any
sharp and metal brushes
ora any tools, pumps or
sensors allocated on the
back of the detergent
drawer. If necessary, use
only soft damp clothes.
WARNING!
If some residues remain on
the back area of tanks, soak
detergent drawer in a warm
water. Do not use tools to
clean it. Before soaking,
remove the handle by
pressing red button and slide
the handle as indicated in
the picture.
ENGLISH 45
9. Make sure that all detergent residue
is removed from the upper and lower
part of the recess. Use a small brush
to clean the recess.
10. Reassembly the drawer as follows:
a. Place the handle if was
disassembled.
b. Place the bottom cover and
press till "click" sound.
c. Place the top cover on the tanks
compartment and press till "click"
sound.
d. Replace components on manual
compartment.
11. Insert the detergent dispenser into
the guide rails and gently close it till
"click" sound. Run the rinsing
program without any clothes in the
drum.
To restore the functionality,
refill tanks with detergent
and softener. If you place a
wrong additives in the tanks,
you can easily recover it by
using the drain plug on both
side of the drawer. Before
opening drain plugs ensure
to place below the drawer a
basin or suitable containers
to collect the liquid. Ensure
to properly close the plugs
before refilling.
14.9 Cleaning the drain pump
WARNING!
Disconnect the mains plug
from the mains socket.
Regularly check the drain
pump filter and make sure
that it is clean.
Clean the drain pump if:
• The appliance does not drain the
water.
• The drum does not turn.
• The appliance makes an unusual
noise because of the blockage of the
drain pump.
• The display shows the alarm code
.
WARNING!
•
Do not remove the filter
while the appliance
operates.
• Do not clean the pump if
the water in the appliance
is hot. Wait until the water
cools down
www.aeg.com46
Proceed as follows to clean the pump:
1. Open the pump cover.
1
2
2. Place a suitable bowl below the drain
pump access to collect the water that
flows out.
3. Open the chute downwards. Always
keep a rag nearby to dry up any
water spillages when removing the
filter.
4. Turn the filter 180 degrees in anti-
clockwise direction to open it, without
removing. Let the water flow out.
5. When the bowl is full of water, turn
the filter back and empty the
container.
6. Repeat the steps 4 and 5 until the
water stops to flow out.
7. Turn the filter anti-clockwise to
remove it.
1
2
8. If it is necessary, remove fluff and
objects from the filter recess.
9. Make sure that the impeller of the
pump can rotate. If it does not rotate,
contact the Authorised Service
Centre.
10. Clean the filter under the water tap.
11. Put the filter back into the special
guides by turning it clockwise. Make
sure that you tighten the filter
correctly to prevent leakages.
ENGLISH 47
2
1
12. Close the pump cover.
2
1
When you drain the water with the
emergency drain procedure, you must
activate the drain system again:
a. Put 2 litres of water in the main
wash compartment of the
detergent dispenser.
b. Start the program to drain the
water.
14.10 Cleaning the inlet hose
and the valve filter
It is recommended to clean both the
filters of the inlet hose and valve
occasionally to remove any deposit,
collected over the time:
1. Remove the inlet hose from the tap
and clean the filter.
1
2
3
2. Remove the inlet hose from the
appliance by loosening the ring nut.
3. Clean the valve filter on the back of
the appliance with a toothbrush.
4. When you reconnect the hose to the
back of the appliance, turn it left or
right (not in vertical position)
depending on the position of your
water tap.
45°
20°
14.11 Emergency drain
If the appliance cannot drain the water,
carry out the same procedure, described
in 'Cleaning the drain pump' paragraph. If
necessary, clean the pump.
When you drain the water with the
emergency drain procedure, you must
activate the drain system again:
www.aeg.com48
1. Put 2 litres of water in the main wash
compartment of the detergent
dispenser.
2. Start the program to drain the water.
14.12 Frost precautions
If the appliance is installed in an area
where the temperature can reach the
values around 0° C or drop below,
remove the remaining water from the
inlet hose and the drain pump.
1. Disconnect the mains plug from the
mains socket.
2. Close the water tap.
3. Put the two ends of the inlet hose in
a container and let the water flow out
of the hose.
4. Empty the drain pump. Refer to the
emergency drain procedure.
5. When the drain pump is empty,
install the inlet hose again.
WARNING!
Make sure that the
temperature is higher than
0 °C before you use the
appliance again.
The manufacturer is not
responsible for damages
caused by low temperatures.
15. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
15.1 Alarm Codes and Possible failures
The appliance does not start or it stops during operation. First try to find a solution to the
problem (refer to the tables).
WARNING!
Deactivate the appliance before carrying out any check.
With some problems, the display shows an alarm code and the
Start/Pause button may flash continuously:
If the appliance is overloaded, remove some items
from the drum and/or keep pressed the door while
touching the
Start/Pause button until the indicator
stops flashing (see the picture below).
Problem Possible solution
ENGLISH 49
The appliance does
not fill with water prop‐
erly.
• Make sure that the water tap is open.
•
Make sure that the pressure of the water supply is not too low.
For this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the inlet hose has no kinks, damages or
bends.
• Make sure that the connection of the water inlet hose is cor‐
rect.
• Make sure that the filter of the inlet hose and the filter of the
valve are not clogged. Refer to 'Care and cleaning'.
The appliance does
not drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain program if you set a program without drain
phase. If the drain program is not available in the program dial,
it can be set via App.
• Set the drain program if you set an option which ends with
water in the tub.
The appliance door is
open or not closed
correctly.
• Make sure that the door is properly closed.
Internal fail. No com‐
munication between
electronic elements of
the appliance.
• The program was not finished properly or the appliance
stopped too early. Switch the appliance off and on again.
• If the alarm code appears again, contact the Authorised
Serv‐ice Centre.
: Frequency of power supply is out of range.
: Supply voltage is too high.
: Supply voltage is too low.
The anti-flood device
is on.
• Disconnect the appliance and close the water tap. Contact the
Authorised Service Centre.
If the display shows other alarm codes, deactivate and activate the
appliance. If the problem continues, contact the Authorised Service
Centre.
In case of different problem with the washing machine check the
table below for possible solutions.
www.aeg.com50
Problem Possible solution
The program does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause has been touched.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Make sure that the detergent dispenser is firmly closed.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected program.
The appliance fills with
water and drains im‐
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation instruc‐
tion".
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
• Set the spin program. If the drain program is not available in
the program dial, it can be set via App’.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and
there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Too much detergent or unsuitable detergent creates too much
foam. Reduce detergent quantity and/or use a suitable deter‐
gent.
You cannot open the
appliance door.
• Make sure that a washing program that ends with water in
tub, has not been selected.
• Make sure that the washing program is finished.
• Set the drain or the spin program if there is water in the drum.
If the spin and drain programs are not available in the
program dial, they can be set via App.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully
"Emergen‐cy door opening".
• Make sure that the Remote Start is not activated. Deactivate
it.
ENGLISH 51
Problem Possible solution
The display does not
show the wireless indi‐
cator
.
• Check the wireless signal.
•
Make sure that the wireless connection is on. Refer to para‐
graph "Configuring the washing machine wireless connection"
in "Wi-Fi - Connectivity setup" chapter.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
The App cannot con‐
nect to the appliance.
• Check the wireless signal.
•
Check if your smart device is connected to the wireless net‐
work.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are problems
with the wireless network.
• The appliance, the smart device, or both, need to be config‐
ured again because a new router has been installed or the
router configuration has been changed.
The App cannot fre‐
quently connect to the
appliance.
• Make sure that the wireless signal reaches the appliance. Try
to move the home router as near the appliance as possible or
consider purchasing a wireless range extender.
•
Make sure the wireless signal is not disrupted by microwave.
Turn the microwave off. Avoid using the microwave and the
remote control at the same time.
The display shows
. All buttons are
inactive, except the the
On/Off .
• The appliance is downloading any available updates. Wait un‐
til the update process is complete. If you deactivate the appli‐
ance during update, it resumes when you activate the appli‐
ance again.
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The program dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense System is able to adjust the program duration
according to the type and the laundry load size. Refer to "The
ProSense System load detection" in "Daily Use" chapter.
www.aeg.com52
Problem Possible solution
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
•
Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• When using AutoDose tanks, make sure that they are not
empty.
• When using AutoDose tanks, verify the pre-set detergent/
fabric softener dosage. Refer to "Basic setting" paragraph in
"The AutoDose Technology" chapter.
• Make sure that you have cleaned the AutoDose tanks before
using different brand and type of detergent, fabric softener or
other additives.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
•
When using AutoDose tanks, verify the pre-set detergent/
fabric softener dosage. Refer to "Basic setting" paragraph in
"The AutoDose Technology" chapter.
• Too much detergent or unsuitable detergent has been used.
Reduce detergent quantity and/or use a correct detergent.
The detergent/fabric
softener level does not
decrease in the
Auto‐
Dose tanks after wash‐
ing.
• This is normal: tanks are quite large and detergent consump‐
tion may be not so evident.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
•
Make sure you have used the detergent dispenser according
the indications given in this user manual.
The drum is empty and
the display shows
there is some weight
in.
• Press the On/Off button to deactivate the appliance and acti‐
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance. Press
the On/Off
button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
The drum light does
not go on.
• Make sure that the LED lamp is not burned. To replace it, con‐
tact the Authorised Service Centre.
After the check, activate the appliance. The program continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
ENGLISH 53
15.2 Emergency door
opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing program continues
when the power is restored. If the door
remains locked in case of failure, it is
possible to open it using the emergency
unlock function.
Before opening the door:
CAUTION!
Risk of burns! Make sure
that the water temperature
is not too high and the
laundry is not hot. If
necessary, wait until they
cool down.
CAUTION!
Risk of injury! Make sure
that the drum is not
rotating. If necessary, wait
until the drum stops
rotating.
Make sure that the water
level inside the drum is
not too high. If necessary,
proceed with an
emergency drain (refer to
«Emergency drain» in
«Care and cleaning»
chapter).
To open the door, proceed as follows:
1.
Press the On/Off button to switch the
appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter flap.
4. Pull the emergency unlock trigger
downward once. Pull it downward
once again, keep it tensed and, in the
meanwhile, open the appliance door.
5. Take out the laundry and then close
the appliance door.
6.
Close the filter flap.
16. WARRANTY
FOR SALES IN AUSTRALIA AND NEW
ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and
conditions of the product warranties
for AEG Appliances. It is an important
document. Please keep it with your
proof of purchase documents in a
safe place for future reference should
there be a manufacturing defect in
your Appliance. This warranty is in
addition to other rights you may have
under the Australian Consumer Law.
1. In this warranty:
a)
‘ACL’ or ‘Australian Consumer
Law’ means Schedule 2 to the
Competition and Consumer Act
2010;
b) ‘Appliance’ means any Electrolux
product purchased by you and
accompanied by this document;
c) ‘ASC’ means Electrolux’s
authorised serviced centres;
d) ‘AEG’ is the brand controlled by
Electrolux Home Products Pty
Ltd of 163 O’Riordan Street,
Mascot NSW 2020, ABN 51 004
762 341 in respect of Appliances
purchased in Australia and
Electrolux (NZ) Limited
(collectively “Electrolux”) of 3-5
Niall Burgess Road, Mount
Wellington, in respect of
www.aeg.com54
Appliances purchased in New
Zealand;
e) ‘Warranty Period’ means the
period specified in clause 3 of
this warranty;
f) ‘you’ means the purchaser of the
Appliance not having purchased
the Appliance for re-sale, and
‘your’ has a corresponding
meaning.
2. Application: This warranty only
applies to new Appliances,
purchased and used in Australia or
New Zealand and is in addition to
(and does not exclude, restrict, or
modify in any way) other rights and
remedies under a law to which the
Appliances or services relate,
including any non-excludable
statutory guarantees in Australia and
New Zealand.
3. Warranty Period: Subject to these
terms and conditions, this warranty
continues for in Australia for a period
of 60 months and in New Zealand for
a period of 60 months, following the
date of original purchase of the
Appliance.
4. Repair or replace warranty: During
the Warranty Period, Electrolux or its
ASC will, at no extra charge if your
Appliance is readily accessible for
service, without special equipment
and subject to these terms and
conditions, repair or replace any
parts which it considers to be
defective. Electrolux may, in its
absolute discretion, choose whether
the remedy offered for a valid
warranty claim is repair or
replacement. Electrolux or its ASC
may use refurbished parts to repair
your Appliance. You agree that any
replaced Appliances or parts become
the property of Electrolux.
5. Travel and transportation costs:
Subject to clause 7, Electrolux will
bear the reasonable cost of
transportation, travel and delivery of
the Appliance to and from Electrolux
or its ASC. Travel and transportation
will be arranged by Electrolux as part
of any valid warranty claim.
6. Proof of purchase is required before
you can make a claim under this
warranty.
7. Exclusions: You may not make a
claim under this warranty unless the
defect claimed is due to faulty or
defective parts or workmanship. This
warranty does not cover:
a) light globes, batteries, filters or
similar perishable parts;
b) parts and Appliances not
supplied by Electrolux;
c) cosmetic damage which does not
affect the operation of the
Appliance;
d) damage to the Appliance caused
by:
– negligence or accident;
– misuse or abuse, including
failure to properly maintain or
service;
– improper, negligent or faulty
servicing or repair works done
by anyone other than an
Electrolux authorised repairer
or ASC;
– normal wear and tear;
– power surges, electrical storm
damage or incorrect power
supply;
– incomplete or improper
installation;
– incorrect, improper or
inappropriate operation;
– insect or vermin infestation;
– failure to comply with any
additional instructions
supplied with the Appliance;
In addition, Electrolux is not liable
under this warranty if:
– the Appliance has been, or
Electrolux reasonably
believes that the Appliance
has been, used for purposes
other than those for which the
Appliance was intended,
including where the Appliance
has been used for any non-
domestic purpose;
– the Appliance is modified
without authority from
Electrolux in writing;
– the Appliance’s serial number
or warranty seal has been
removed or defaced.
8. How to claim under this warranty:
To enquire about claiming under this
warranty, please follow these steps:
ENGLISH 55
a. carefully check the operating
instructions, user manual and the
terms of this warranty;
b. have the model and serial
number of the Appliance
available;
c. have the proof of purchase (e.g.
an invoice) available;
d. telephone the numbers shown
below.
9. Australia: For Appliances and
services provided by Electrolux in
Australia: Electrolux goods come with
guarantees that cannot be excluded
under the Australian Consumer Law.
You are entitled to a replacement or
refund for a major failure and for
compensation for any other
reasonably foreseeable loss or
damage. You are also entitled to
have the Appliance repaired or
replaced if the Appliance fails to be of
acceptable quality and the failure
does not amount to a major failure.
‘Acceptable quality’ and ‘major
failure’ have the same meaning as
referred to in the ACL.
10. New Zealand: For Appliances and
services provided by Electrolux in
New Zealand, the Appliances come
with a guarantee by Electrolux
pursuant to the provisions of the
Consumer Guarantees Act, the Sale
of Goods Act and the Fair Trading
Act. Where the Appliance was
purchased in New Zealand for
commercial purposes the Consumer
Guarantee Act does not apply.
11. Confidentiality: You accept that if
you make a warranty claim,
Electrolux and its agents including
ASC may exchange information in
relation to you to enable Electrolux to
meet its obligations under this
warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been
followed.
SERVICE AUSTRALIA
aeg.com/au
FOR SERVICE
or to find the address of your nearest au‐
thorised service centre in Australia
PLEASE CALL 1300 363 664
OR EMAIL
For the cost of a local call (Australia only)
FOR SPARE PARTS
or to find the address of your nearest spare
parts centre in Australia
PLEASE CALL 13 13 50
OR EMAIL
For the cost of a local call (Australia only)
SERVICE NEW ZEALAND
aegnewzealand.co.nz
FOR SERVICE
or to find the address of your nearest au‐
thorised service centre in New Zealand
PLEASE CALL 0800 234 234
OR EMAIL
(New Zealand only)
FOR SPARE PARTS
or to find the address of your nearest spare
parts centre in New Zealand
PLEASE CALL 0800 10 66 20
OR EMAIL
(New Zealand only)
AEG_Warr_May_17
www.aeg.com56
17. ENVIRONMENTAL CONCERNS
Recycle materials with the symbol .
Put the packaging in relevant containers
to recycle it. Help protect the
environment and human health by
recycling waste of electrical and
electronic appliances. Do not dispose of
appliances marked with the symbol
with the household waste. Return the
product to your local recycling facility or
contact your municipal office.
*
ENGLISH 57
AEG Home app
The software in this product contains components that are based on free and open source software.
AEG gratefully acknowledges the contributions of the open software and robotics communities to the
development project.
To access the source code of these free and open source software components whose license
conditions require publishing, and to see their full copyright information and applicable license terms,
please visit: http://aeg.opensoftwarerepository.com (folder NIU5)
www.aeg.com/au
157033130-A-502020
