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24 TROUBLESHOOTING
Ice
Freezer section is too
warm.
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Appliance is installed in a hot location.
• The appliance should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the freezer will reduce this effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the freezer which will
prevent the unit from maintaining the set temperature. Lowering the freezer temperature
can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
Icemaker is not
making ice
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.
Ice has bad taste or
odor.
Icemaker was recently installed.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
Problem Possible Cause & Solution
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