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30
TROUBLESHOOTING GUIDE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage.
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Cause Solutions
Water in the washer
drains slowly or not
at
all, or the display
shows:
Make sure the drain hose is free of clogs, kinks,
etc.,
and is not pinched behind or under the
washer.
Clean the drain pump filter. See Maintenance in
the
Care and Cleaning section.
Drain hose is kinked, pinched, or clogged.
The drain pump filter is clogged.
Drain discharge is more than 96 inches
(243.8 cm) above bottom of washer.
Adjust or repair drain. Maximum drain height is
96 inches (243.8 cm).
Washer olls with water
slowly or not at all, or
the display shows:
Water supply faucets are not open fully.
Make sure that the water faucets are fully open.
Water line hoses are kinked, pinched, or
crushed.
Make sure the hoses are not kinked or pinched.
Be
careful when moving the washer during
cleaning and
maintenance
Water inlet filters are clogged. Clean the inlet filters. See Maintenance in the
Care
and Cleaning section.
Water supply pressure to faucet or house
is
too low.
Check another faucet in the house to make sure
that
household water pressure is adequate and
flow is not
restricted.
Water supply connected with leak-
limiting
hoses.
Hoses designed to limit leaks can trip falsely
and
prevent the washer from filling. The use of
leak
limiting hoses is not recommended.
Cycle won’t start, or
the display shows:
or
The door is not closed properly. Make sure that the door is closed properly and
press
the START/PAUSE button. After starting
a cycle, it
may take a few moments before the
drum begins to
turn or spin. The washer will not
operate unless the
door is locked.
If the door is closed and locked and the open
door
error message is displayed, call
for service.
The display shows:
Load is too small. Add 1 or 2 similar items to help balance the load.
Load is out of balance. The washer has an imbalance detection and
correction system. If individual heavy articles are
loaded (bath mat, bath robe, etc.) and the imbalance
is too great, the washer will make several
attempts to
restart the spin cycle. If an imbalance
is still detected,
the washer will stop and the error
code will display.
The display shows:
Control error. Unplug the washer and wait 60 seconds. Reconnect
power and try again. If the error reappears, call for
service.
The display shows:
Water level is too high due to a faulty
water valve.
Close the water faucets, unplug the washer, and
call
for service.
The display shows:
The water level sensor is not working
correctly.
Close the water faucets, unplug the washer, and
call
for service.
The display shows:
A motor error has occurred. Allow the washer to stand for 30 minutes and
then
restart the cycle. If the LE error code persists,
call for
service.
The display shows:
A power failure has occurred. If the power to the washer has been interrupted
during a cycle, the PF error code will display
the next
time the washer is turned ON. This will
alert you to
the fact that the previous cycle may
not have been
completed. Select any cycle to
clear the error code
and use the washer.
The display shows:
If the washing machine detects too many
suds, it displays this error code and adds
a Suds Reducing cycle. This adds about
two hours to the cycle time. If too many
suds are detected during spinning, the
washing machine stops to help prevent
leaking.
Do not add more than the manufacturer’s
recommended amount of detergent.
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