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29
BEFORE CALLING FOR SERVICE (continued)
TROUBLESHOOTING GUIDE
Problem Possible Cause Solutions
Staining Bleach or softener dispensed too soon. Dispenser compartment is overfilled causing bleach
or softener to dispense immediately.
Dispenser drawer closed too quickly causing bleach
or softener to dispense immediately.
Bleach or softener was added directly to
the wash load in the drum.
Laundry chemicals must be loaded into the dispenser.
Washer was not unloaded promptly. Always remove items from the washer as soon as
possible after the cycle is complete.
Clothes were not properly sorted. Always wash dark colors separately from light colors
and whites to prevent discoloration.
Never wash heavily soiled items with lightly soiled
items.
Washer will not turn
ON
Power cord is not properly plugged in. Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz outlet.
House fuse is blown, circuit breaker has
tripped, or power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
House fuse is blown, circuit breaker has
tripped, due to multiple appliances on
one outlet.
Reset circuit breaker or replace fuse. If more than
one appliance is connected to the outlet, call an
electrician to have an additional circuit installed.
Door will not unlock
when cycle is stopped
or paused
Interior temperature of washer is too
high.
The washer door has a safety feature to prevent
personal injury. For example, if the washer is paused
during the hot wash stage of a sanitize cycle, the
interior temperature of the drum will be very hot,
so the door will not unlock. This is normal. Allow the
washer to cool until the DOOR LOCK indicator turns
OFF on the display.
Water level in washer is too high. To drain the water, press POWER, then press the SPIN
SPEED button without selecting a cycle.
Wash cycle time is
longer than usual
The washer automatically adjusts the
wash time for the amount of laundry,
water pressure, water heating time and
other operating conditions.
This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Musty or mildewy
odor in washer
Incorrect or too much detergent has been
used.
Use only High-Efficiency (HE) detergent in accordance
with the manufacturer’s instructions.
Inside of drum was not cleaned properly. Run the CLEAN WASHER cycle regularly. Be sure to
wipe around and under the door seal frequently. See
Care and Cleaning of the Interior.
Clean around door seal/glass to prevent odor.
Wrinkling
Washer not unloaded promptly. Always remove items from the washer as soon as the
cycle is complete.
Washer overloaded. When washing large loads, do not overstuff the drum.
The washer can be fully loaded, but the drum should
not be tightly packed and the door should close
easily.
Hot and cold water inlet hoses are
reversed.
Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
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