Arris G34 User Guide

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4. Connect the power cord to the Power port on the rear of your G34/G36.

5. Plug the other end of the power cord into an electrical wall outlet that is not controlled

by a wall switch.

Note: This automacally powers ON your G34/G36. There may be up to a 15

second delay for the LED on the G34/G36 front panel to light up aer the power

is connected.

Although your computer may already be congured to automacally access the Internet,

you should sll perform the following connecvity test to verify that the devices were

connected properly.

6. Power ON the computer connected to your G34/G36 if it is turned o, and then log in.

7. Contact your service provider to acvate (provision) the G34/G36. You may have to

provide the HFC MAC ID listed on the Wi‑Fi cable modem label.

8. Enter your service provider’s web browser URL:

■ Comcast/Xnity: hp://www.xnity.com/acvate

■ Cox: hp://www.cox.com/acvate

■ Spectrum: hp://spectrum.net/selnstall

9. Aer the G34/G36 is provisioned (or acvated), open a web browser (such as Internet

Explorer, Google Chrome, Firefox, or Safari) on your computer.

10. Click www.suroard.com or type a valid URL in the address bar and then press Enter.

The ARRIS SURFboard website or your URL of choice should open. If the website fails to

open, please contact your service provider for assistance.

11. Check that the front panel LED on the G34/G36 lights up in sequenal order. See Front

panel (page 12) for addional LED status informaon.

■ If the LED did not light up and you do not have an Internet connecon, you may have

to contact your service provider to reacvate the G34/G36 or check for signal issues.

■ If you sll cannot connect to the Internet, please call ARRIS Technical Support at

1-877-466-8646 for assistance.

Chapter 3: Geng started

SURFboard

G34/G36 DOCSIS

3.1 Wi-Fi

Cable Modem User Guide STANDARD Revision x.5 18

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Arris G34 Surfboard DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved