Arris G34 Surfboard DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi User Manual

SURFboard

G34/G36 DOCSIS

3.1 Wi-Fi

Cable

Modem

User Guide, S

TANDARD Revision x.5

P/N 365-095-36134

CommScope copyrights and trademarks

No part of this content may be reproduced in any form or by any means or used to make any

derivave work (such as translaon, transformaon, or adaptaon) without wrien

permission from CommScope, Inc. and/or its aliates (“CommScope”). CommScope

reserves the right to revise or change this content from me to me without obligaon on

the part of CommScope to provide nocaon of such revision or change. ARRIS and the

ARRIS Logo are trademarks of CommScope, Inc. and/or its aliates. All other trademarks are

the property of their respecve owners.

Wi-Fi Alliance

, Wi-Fi

, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi protected access

(WPA), the Wi-Fi Protected Setup logo, and WMM

are registered trademarks of Wi-Fi

Alliance. Wi-Fi Protected Setup

™

, Wi-Fi Mulmedia

™

, and WPA2

™

are trademarks of Wi-Fi

Alliance.

CommScope provides this guide without warranty of any kind, implied or expressed,

including, but not limited to, the implied warranes of merchantability and tness for a

parcular purpose. ARRIS may make improvements or changes in the product(s) described

in this manual at any me.

The capabilies, system requirements and/or compability with third-party products

described herein are subject to change without noce.

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Safety and regulatory informaon

Read all safety and regulatory informaon before installing your device and seng up your

home network connecon.

Important safety instrucons

Read this before you begin — When using your equipment, basic safety precauons should

always be followed to reduce the risk of re, electric shock, and injury to persons, including

the following:

■ Read all the instrucons listed here and/or in the user manual before you operate this

device. Give aenon to all safety precauons. Retain the instrucons for future

reference.

■ This device must be installed and used in strict accordance with manufacturer’s

instrucons, as described in the user documentaon that is included with the device.

■ Comply with all warning and cauon statements in the instrucons. Observe all warning

and cauon symbols that are axed to this device.

■ To prevent re or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects lled with liquids,

such as vases, on the device.

■ This device was qualied under test condions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

■ Dierent types of cord sets may be used for connecons to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

■ Installaon of this device must be in accordance with naonal wiring codes and conform

to local regulaons.

■ Operate this device only from the type of power source indicated on the device’s

marking label. If you are not sure of the type of power supplied to your home, consult

your dealer or local power company.

■ Do not overload outlets or extension cords, as this can result in a risk of re or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulaon, and broken plugs are dangerous. They may result in a shock or re

hazard.

■ Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay aenon to cords where they are aached to plugs

and convenience receptacles; and examine the point where they exit from the device.

■ Place this device in a locaon that is close enough to an electrical outlet to

accommodate the length of the power cord.

■ Place the device to allow for easy access when disconnecng the power cord of the

device from the AC wall outlet.

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■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the

plug can be fully inserted with no part of the blades exposed.

■ Place this device on a stable surface.

■ Avoid damaging the device with stac by touching the coaxial cable when it is aached

to the earth-grounded coaxial cable-TV wall outlet.

■ Always rst touch the coaxial cable connector on the device when disconnecng or

reconnecng the Ethernet cable from the device or user’s PC.

■ Installaon of an AC surge protector in the AC outlet to which this device is connected is

recommended. This is to avoid damaging the device by local lightning strikes and other

electrical surges.

■ Postpone installaon unl there is no risk of thunderstorm or lightning acvity in the

area.

■ Avoid using a telephone (other than a cordless type) during an electrical storm. There is

a remote risk of electric shock from lightning. For added protecon, unplug the device

from the wall outlet and disconnect the cables to avoid damage to this device from

lightning and power surges.

■ Do not use this product near water. For example, near a bathtub, washbowl, kitchen

sink, laundry tub, swimming pool, or in a wet basement.

■ Do not use the telephone to report a gas leak located near the leak.

■ Do not cover the device or block the airow to the device with any other objects. Keep

the device away from excessive heat and humidity and keep the device free from

vibraon and dust.

■ Wipe the device with a clean, dry cloth. Never use cleaning uid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

■ For added protecon, unplug the device from the wall outlet and disconnect the cables

to avoid damage to this device during lightning acvity or power surges.

CAUTION: T

o reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG)

UL Listed or CSA Cered Telecommunicaon Line Cord, or naonal equivalent.

■ Upon compleon of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operang condion.

■ Do not open the device. Do not perform any servicing other than that contained in the

installaon and troubleshoong instrucons. Refer all servicing to qualied service

personnel.

■ This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

Note: To CATV system installer — This r

eminder is provided to call the CATV system

installer’s aenon to Secon 820.93 of the Naonal electric code, which provides

guidelines for proper grounding and, in parcular, species that the coaxial cable

shield must be connected to the grounding system of the building, as close to the

point of cable entry as praccal.

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FCC statements

FCC Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protecon against harmful interference in a residenal environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instrucons, may cause harmful interference to radio

communicaons. However, there is no guarantee that interference will not occur in a

parcular installaon. If this equipment does cause harmful interference to radio or

television recepon, which can be determined by turning the device o and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

■ Increase the separaon between the device and receiver.

■ Connect the equipment into an outlet on a circuit dierent from that to which the

receiver is connected.

■ Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two

condions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired

operaon.

CAUTION: An

y changes or modicaons not expressly approved by CommScope for

compliance could void the user’s authority to operate the equipment.

FCC Declaraon of Conformity

CommScope, Inc, 3871 Lakeeld Drive, Suwanee, GA 30024, declares that the SURFboard

device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

FCC Radiaon Exposure statement

This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separaon

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 cenmeters).

This transmier must not be co-located or operang in conjuncon with any other antenna

or transmier except those already approved in this ling.

The availability of some specic channels and/or operaonal frequency bands are country

dependent and are rmware programmed at the factory to match the intended

desnaons. The rmware seng is not accessible by the end user.

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Wireless LAN informaon

Note: This applies to devices that provide Wi-Fi capability.

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthog

onal Frequency-Division Mulple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

■ The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as dened and approved by the Instute of electrical electronics engineers.

■ The wireless delity (Wi-Fi) cercaon as dened by the Wireless Ethernet

Compability Alliance (WECA).

Restricons on the use of wir

eless devices

In some situaons, or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representaves of the organizaon. For example,

using wireless equipment in any environment where the risk of interference to other devices

or services is perceived or idened as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specic

organizaon or environment, you are encouraged to ask for authorizaon to use the device

prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modicaon of the devices included with this product, or the substuon or

aachment of connecng cables and equipment other than specied by the manufacturer.

Correcon of the interference caused by such unauthorized modicaon, substuon, or

aachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage

or violaon of government regulaons that may arise from failing to comply with these

guidelines.

Note: The use of the 5150-5250 MHz fr

equency band is restricted to indoor use only.

Warning: This de

vice allows you to create a wireless network. Wireless network

connecons may be accessible by unauthorized users. For more informaon on how

to protect your network, refer to the relevant chapters in this document or visit our

Consumer Support website at hp://www.arris.com/selelp.

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Caring for the environment by recycling

your ARRIS equipment

Please do not dispose of this product with your r

esidenal or commercial

waste. Contact your local authories for informaon about pracces

established for your region. If collecon systems are not available, call

ARRIS Technical Support at 1-877-466-8646 for assistance.

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Table of contents

Chapter 1: Introducon...........................................................................10

In the box...................................................................................................................... 10

Addional items needed (not included).............................................................11

System requirements.................................................................................................... 11

Contact informaon......................................................................................................11

Chapter 2: Product overview................................................................... 12

Front panel and LED behavior.......................................................................................12

Rear panel and connectors........................................................................................... 13

Wi-Fi cable modem label.............................................................................................. 15

Chapter 3: Geng started....................................................................... 16

Set up your G34/G36 home Wi-Fi network using your client device............................16

Chapter 4: Add devices to your home Wi-Fi network .............................. 19

Quick connect using the Windows task bar..................................................................20

Connect using the Windows control panel................................................................... 22

Chapter 5: Test your Wi-Fi network connecon....................................... 25

Chapter 6: Using the Wi-Fi Cable Modem Web Manager......................... 26

Start the G34/G36 Web Manager (rst-me login)...................................................... 26

Start the G34/G36 Web Manager................................................................................. 29

G34/G36 Web Manager menu links................................................................... 31

Exit the G34/G36 Web Manager...................................................................................33

Chapter 7: Conguring your Wi-Fi network..............................................34

Set up your Wi-Fi network............................................................................................ 34

Change your Wi-Fi network name (SSID)......................................................................38

Set up WPS on your Wi-Fi network...............................................................................40

Chapter 8: Protecng & monitoring your Wi-Fi network.......................... 42

Change the login password...........................................................................................42

Set up rewall protecon............................................................................................. 44

IPv4 security....................................................................................................... 44

IPv6 security....................................................................................................... 46

Set up Parental Control.................................................................................................46

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Set up Port Forwarding................................................................................................. 50

Set up Port Triggers.......................................................................................................52

Set up the DMZ host..................................................................................................... 54

Set up the ALG.............................................................................................................. 55

Restore the G34/G36 default conguraon sengs.................................................... 56

Exchange the roung informaon................................................................................ 57

Set up Dynamic DNS client............................................................................................57

Manage UPnP network................................................................................................. 58

Set up MAC bridging..................................................................................................... 59

Chapter 9: Managing your Wi-Fi cable modem and connected

networks............................................................................................. 61

View the G34/G36 system hardware informaon........................................................ 61

View the G34/G36 soware version.............................................................................62

Set up an Ethernet port connecon for your data input.............................................. 62

Reboot the G34/G36.....................................................................................................64

Reboot the G34/G36 using the Reset buon..................................................... 64

Reboot the G34/G36 using the Web Manager................................................... 65

Restore the G34/G36 default conguraon sengs.................................................... 66

Exit the G34/G36 Web Manager...................................................................................67

Chapter 10: Troubleshoong ps.............................................................68

Soluons....................................................................................................................... 68

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Chapter 1

Introducon

Welcome to the next generaon of ultra, high-speed ARRIS

DOCSIS 3.1

Wi‑Fi cable

modems. The SURFboard G34/G36 is a combinaon of DOCSIS 3.1 cable modem and mul-

port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed

Internet access in your home or small business network. Using the connecon capabilies of

the Wi‑Fi cable modem, you can connect your computer and other network-enabled devices

using the four Ethernet ports or the 2.4 GHz and 5 GHz wireless connecons. The G34/G36

connects to the exisng coaxial cable connecon in your home.

The ARRIS SURFboard Central mobile app assists you with your modem setup and funcons.

It steps you through installing your home Wi-Fi network using your iOS or Android mobile

device and lets you manage your home network access, Parental Control, Guest Access, and

more on all your connected devices (e.g., smartphones, cameras, tablets, computers, smart

TVs, gaming consoles, and more) across your home Wi-Fi network.

This user guide provides instrucons for installing and conguring your G34/G36, seng up

secure Wi-Fi network connecons for your network devices, and managing your Wi-Fi home

network conguraon.

In the box

Before installing your G34/G36, check that the items listed in the table below are included in

the G34/G36 product box. If any items are missing, please call ARRIS technical support at

1-877-466-8646 for assistance.

Table 1: G34/G36 package contents

Item Descripon

G34/G36

Wi‑Fi c

able modem

High-speed DOCSIS 3.1 cable modem, wireless

access poin

t, and four-port Ethernet router

Wall power supply

Power supply for an electrical wall outlet c

onnecon

Soware License &

arranty card

Contains safety and regulatory in

formaon, soware

license, and warranty for the G34/G36.

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Item Descripon

SURFboard Quick

Start Guide

Provides informaon for installing your Wi‑Fi cable

modem and seng up a secure Wi-Fi network

connecon in your home or small business network.

Addional it

ems needed (not included)

The following items are not included in the product box and must be purchased separately, if

required:

■ Coaxial (coax) cable - if one is not already connected to a cable wall outlet

■ RF splier - for addional coaxial cable connecons, such as a set-top box or smart TV

■ Ethernet cable - for each addional Ethernet-enabled device

System requirements

■ High-speed Internet access account

■ Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

■ Compable operang systems:

● Windows

● Windows 8

● Windows 8.1

● Windows 7 service pack 1 (SP1)

Note: Although older v

ersions of Microso Windows operang systems are

no longer specically supported, they should sll funcon with your G34/G36.

● Mac

10.4 or higher

● UNIX

● Linux

Contact informaon

For technical support and addional ARRIS product informaon:

■ Visit the ARRIS Support website: www.arris.com/selelp

■ Call ARRIS Technical Support: 1-877-466-8646

Chapter 1: In

troducon

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Chapter 2

Product overview

Front panel and LED behavior

Figure 1: G34/G36 front view

LED behavior

LED behavior LED acon

Amber (Solid) Power is connected

Green (Blinking)

Acquiring downstream/

stream connecon

Green (Solid)

Online status in DOCSIS 3.0

mode

Blue (Solid)

Online status in DOCSIS 3.1

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LED behavior LED acon

mode

Light Blue (Solid) WAN over Ethernet mode

Amber (Blinking) Firmware download

Rear panel and connectors

Figure 2a: G34 rear view

Figure 2b: G36 rear view

Chapter 2: Product overview

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Rear panel and connectors

Port name Descripon

Reset buon Reset buon located on the rear panel of your G34/G36 can be used to

either reboot your G34/G36 or reset the G34/G36 conguraon sengs.

See Reboot the G34/G36 using the Reset buon (page 64) and Restore the

G34/G36 default conguraon sengs (page 56) for more informaon.

10/100/1000

Four one-gigabit Ethernet ports for RJ-45 network cable connecons:

■ Green: LED is ON - Indicates a data transfer rate of one gigabit per

second

■ Green: LED is Blinking - Indicates data trac is in progress

■ Amber: LED is ON - Indicates a data transfer rate of less than one gigabit

per second

■ Amber: LED is Blinking - Indicates data trac is in progress

2.5 GE

vailable in

G36 unit)

One 2.5 Gigabit Ethernet port for RJ-45 network cable c

onnecon:

Note: CAT6 Ethernet cable and 2.5-Gigabit Ethernet capable device is

required to achieve Ethernet connecon throughout up to 2.5 Gbps.

■ Green: LED is ON: Indicates a data transfer rate of 2.5 gigabit per second

■ Green: LED is Blinking: Indicates data trac is in progress

■ Amber: LED is ON: Indicates a data transfer rate of less than 2.5 gigabit

per second

■ Amber: LED is Blinking: Indicates data trac is in progress

Coaxial cable connector

Power port 100 - 240 VAC Power connector must r

eect a 12 VDC @2.5A power

adapter.

Warning: To avoid any damage to your G34/G36, only use the power supply

included in the G34/G36 box.

2.5G This is available in only G36 Wi-Fi cable modem to connect to the 2.5G

Ethernet port.

Chapter 2: Product overview

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Wi-Fi cable modem label

Figure 3: Sample G34/G36 Wi‑Fi c

able modem label

The Wi‑Fi cable modem labels are located on the boom of your G34/G36. The labels

contain the informaon you will need to acvate the G34/G36 for your home Internet

service or technical support issues.

To acvate your Internet service, contact your service provider for assistance. When

contacng your service provider or ARRIS Technical Support (page 11), you may have to

provide the following informaon listed on the G34/G36 labels:

■ Wi‑Fi cable modem Model name (G34/G36)

■ Wi‑Fi cable modem Serial number (SN)

■ Wi‑Fi cable modem MAC address (HFC MAC)

Chapter 2: Product overview

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Chapter 3

Geng started

This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the

product.

Before installing your G34/G36 Check with your service provider (or local cable company) to

ensure broadband cable service is available in your area.

Some screenshots throughout this chapter may contain images of a model dierent that

your own, these are simply examples and the app on your mobile device should represent

the model you are conguring.

You can set up your G34/G36 home Wi-Fi network in one of the following ways.

■ Using the Suroard Central app (SBC app): It is recommended that you set up your

home Wi-Fi network using the SBC app. For details on how to set up, refer to the

SURFboard Central User Guide for Wi-Fi Cable Modems available on the hp://

www.arris.com/selelp.

■ Using client device (laptop/desktop): If you are using your client device (laptop/Desktop)

with a wired Ethernet connecon to set up your home Wi-Fi network then perform the

following task.

● Set up your G34/G36 home Wi-Fi network using your client device (page 16)

Set up your G34/G36 home Wi-Fi network using

your client device

To set up your Internet connecon on your home network using your client device (laptop/

desktop):

■ Ensure to choose a locaon in your home where your computer and Wi‑Fi cable modem

are preferably near exisng cable and electrical wall outlets.

■ Ensure to keep the informaon such as Wi‑Fi cable modem model name (G34/G36), HFC

MAD ID, and the serial number (SN) listed on your cable modem label (available on the

boom of your modem and last page of the Quick Start Card) ready as you may need

them while contacng your service provider. See Wi-Fi cable modem label (page 15)) for

more informaon.

Note: Y

our G34/G36 supports using an Ethernet port connecon for your data input

in place of an RF cable connecon. You will be able to connect to an alternate

Internet connecon and use your G34/G36 as your router and Wi-Fi source. This is a

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useful feature if you choose to change your Internet service to a provider that is not a

cable operator. You can sll use the G34/G36 as your Wi-Fi router.

You can enable or disable this feature which is available for the LAN Ethernet port 4

as WAN over Ethernet. See Set up an Ethernet port connecon for your data input

(page 62) for more informaon.

G36 c

onnecon diagram

G34 c

onnecon diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splier (not

included) and then connect the other end of the coaxial cable to the Cable connector on

the rear of your G34/G36.

■ Use your hand to ghten the connectors to avoid damaging them. Proceed with step

■ Connect an Ethernet cable to the fourth Ethernet port on the rear of your G34/G36.

Proceed with step 3.

2. Connect an Ethernet cable to any available Ethernet port on the rear of your G34/G36.

3. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Repeat steps 2 and 3 for an addional computer or other network device that you want

to install as a wired connecon on your home network.

Chapter 3: Ge

ng started

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4. Connect the power cord to the Power port on the rear of your G34/G36.

5. Plug the other end of the power cord into an electrical wall outlet that is not controlled

by a wall switch.

Note: This automacally powers ON your G34/G36. There may be up to a 15

second delay for the LED on the G34/G36 front panel to light up aer the power

is connected.

Although your computer may already be congured to automacally access the Internet,

you should sll perform the following connecvity test to verify that the devices were

connected properly.

6. Power ON the computer connected to your G34/G36 if it is turned o, and then log in.

7. Contact your service provider to acvate (provision) the G34/G36. You may have to

provide the HFC MAC ID listed on the Wi‑Fi cable modem label.

8. Enter your service provider’s web browser URL:

■ Comcast/Xnity: hp://www.xnity.com/acvate

■ Cox: hp://www.cox.com/acvate

■ Spectrum: hp://spectrum.net/selnstall

9. Aer the G34/G36 is provisioned (or acvated), open a web browser (such as Internet

Explorer, Google Chrome, Firefox, or Safari) on your computer.

10. Click www.suroard.com or type a valid URL in the address bar and then press Enter.

The ARRIS SURFboard website or your URL of choice should open. If the website fails to

open, please contact your service provider for assistance.

11. Check that the front panel LED on the G34/G36 lights up in sequenal order. See Front

panel (page 12) for addional LED status informaon.

■ If the LED did not light up and you do not have an Internet connecon, you may have

to contact your service provider to reacvate the G34/G36 or check for signal issues.

■ If you sll cannot connect to the Internet, please call ARRIS Technical Support at

1-877-466-8646 for assistance.

Chapter 3: Geng started

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Chapter 4

Add devices to your home Wi-Fi network

Note: You will need the Wi-Fi Network Name (SSID) and Wi-Fi Security Key (Network

Password) to connect your client devices to your home network. The default network

name and network password are listed on the G34/G36 Wi-Fi cable modem label

(page 15).

Choose one of the opons listed below for the client device you are using to set up a Wi-Fi

network connecon on your home network. Repeat for each addional device:

■ Personal Computer (PC) – Select one of the following:

● Quick connect using the Windows task bar (page 20)

● Connect using the Windows control panel (page 22)

The steps for seng up your Wi-Fi network connecon may dier slightly depending

on the version of Microso Windows running on your client device. The steps used

in this secon apply to Windows 7.

Android device

From any screen on your client device:

1. Select to open the Sengs screen.

2. Select Wi-Fi to turn it ON.

Your device will automacally start searching and then display a list of available Wi‑Fi

networks.

3. Select your Wi-Fi network name (SSID) from the list.

4. If prompted, type your Wi-Fi Security Key (network password). Please note that your

network password may be case-sensive.

5. Select Connect. If your Wi-Fi network connecon is successful, "Connected" will

display under your network name.

Apple computer

From any screen on your client device:

1. Click (Wi-Fi icon) to display a list of available Wi-Fi networks.

Select the Wi-Fi network name (SSID) for your home network from the list.

3. If prompted, enter your network password in the Password eld.

Note: Checkmark R

emember this network if you want your Mac computer/

client device to automacally connect to your home network when you log

on. Your computer must be within range of your Wi-Fi network to connect to

it.

4. Click OK.

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Apple mobile device

From the Home screen on your client device:

1. Select Sengs to open the Wi-Fi screen.

2. Select Wi-Fi to turn it ON.

Your device will automacally start searching and then list the available Wi-Fi

networks.

3. Select the Wi-Fi network name (SSID) for your home network from the list to

connect.

If your Wi-Fi connecon is successful, ✓ will display next to the Wi-Fi network name.

Note: For more informaon on seng up your Wi-Fi network connecons,

refer to the user documentaon for your specic client device.

Quick connect using the Windows task bar

1. From the Windows taskbar on your computer, click the Wi-Fi Link icon to open the list of

available Wi-Fi networks.

Figure 9: Sample Microso Windows taskbar icons

Note: If the Wi-Fi Link icon is not visible, le click on the Show hidden icons

buon on the Windows taskbar to open the list of addional icons.

Figure 10: Sample available Wi-Fi networks Micr

oso Window

2. Locate and le-click on the G34/G36 Wi-Fi network name or SSID (for example, G34/

G36-####) for your G34/G36 from the list of available Wi-Fi networks.

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The default SSID is located on the Wi‑Fi cable modem on the boom of your G34/G36.

Note: You must use the default SSID listed on the Wi‑Fi cable modem label when

installing the Wi‑Fi cable modem and seng up your rst Wi-Fi network

connecon. You can change the SSID aer your network connecons are up and

running. See Change your Wi-Fi network name (SSID) (page 38) for more

informaon.

Figure 11: Sample Wi-Fi network c

onnecon screen

3. Select Connect automacally to set up your Wi-Fi devices to automacally connect to

your Wi-Fi network without having to log on using a user password.

4. Click Connect to open the Connect to a Network window and set up your new network

password.

Figure 12: Network security key window

Enter the Network Security Key (your Wi-Fi network password) in the Security key eld.

Note: Y

ou can use the default Wi-Fi Security Key code listed on the G34/G36 Wi‑Fi

cable modem label or enter your own personal Wi-Fi network password. See

Change the login password (page 42) for more informaon on creang login

passwords.

If you have already changed your Wi-Fi network password using the G34/G36 Web

Manager, enter that password in the Enter the network security key eld and then click

Next.

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Figure 13: Network security key window

Connect using the Windo

ws control panel

1. From the Windows taskbar on your computer, click Start buon and then click Control

Panel.

2. Click Network and Sharing Center to open the Network and Sharing Center window.

Figure 14: Control panel-network and sharing center window

3. Click Se

t up a new connecon or network under Change your networking sengs panel.

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Figure 15: Set up a c

onnecon or network window

4. Click Manually connect to a wireless network and then click Next.

Figure 16: Manually connect to a wireless window

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5. Enter the G34/G36 Wi-Fi network name or SSID (G34/G36-####) for your G34/G36 in the

Network name eld.

The default SSID is listed on the Wi‑Fi cable modem label on the boom of your G34/

G36.

Note: You have the opon to change your Wi-Fi network name or SSID aer

seng up your Wi-Fi network connecon. However, you must use the default

SSID listed on the Wi‑Fi cable modem label aer installing your Wi‑Fi cable

modem. See Change your Wi-Fi network name (SSID) (page 38) for more

informaon.

6. Select the wireless Security level for your Wi-Fi network from the Security type drop-

down list.

Note: WPA2-Personal is the recommended wireless security level for your Wi‑Fi

home network. It is the default security level for the G34/G36 and the highest

security level available.

7. Select the password encrypon type from the Encrypon type drop-down list.

This is used for securing your Wi-Fi network.

■ TKIP – Temporal Key Integrity Protocol

■ AES – Advanced Encrypon Standard (recommended). AES is the default encrypon

type for the G34/G36.

8. Enter a security code (passphrase) for your Wi-Fi network password in the Security Key

eld.

You can use the default WI-FI SECURITY KEY listed on the G34/G36 Wi‑Fi cable modem

label or create your own personal network password.

Note: R

emember to use a unique combinaon of leers, numbers, and special

characters to create a more secure password. See Change the login password

(page 42) for more informaon.

9. Select Hide characters checkbox to prevent your Security Key (network password) from

displaying in the eld.

10. Select Start this connecon automacally so that your Wi-Fi devices will automacally

connect to your Wi-Fi network when they are powered on.

11. Click Next to complete the Wi-Fi network setup.

The Successfully added <Network name> message for your new Wi-Fi network should

appear.

12. Click Close to exit.

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Chapter 5

Test your Wi-Fi network connecon

Perform the following connecvity test to check that Wi-Fi connecons were established for

the G34/G36 and the other Wi-Fi devices on your home network:

1. Check if your Wi-Fi devices successfully connected to your Wi-Fi network, then

disconnect the Ethernet cable, if connected, from your computer and the G34/G36.

2. Check that the LED on the G34/G36 front panel is lit SOLID Green in DOCSIS 3.0 mode

and SOLID Blue in DOCSIS 3.1 mode.

3. Open a web browser on your computer, such as Internet Explorer, Google Chrome,

Firefox, or Safari.

4. Type a valid URL (such as www.suroard.com) in the address bar and then press Enter.

If the website failed to open, please contact your service provider or call ARRIS Technical

Support at 1-877-466-8646 for assistance.

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Chapter 6

Using the Wi-Fi Cable Modem Web

Manager

Use the G34/G36 Web Manager to view and monitor the network conguraon sengs and

operaonal status of your G34/G36. You can also congure your network connecons and

Wi-Fi security sengs, see Protecng & monitoring your Wi-Fi network (page 42) for more

informaon.

To ensure that your Wi-Fi home network is secure, ARRIS recommends that you follow these

best pracces for creang your login password:

■ Always create a secure password or pass phrase that is not easily guessed.

■ Use phrases instead of names so that it may be easier for you to remember.

■ Use a combinaon of upper and lowercase leers, numbers, and symbols.

Start the G34/G36 Web Manager (rst-me

Note: Y

our network security is very important to ARRIS. The rst me you log on to

the G34/G36, the Gateway Home Network Wizard opens for you to set up your login

password. The wizard walks you through seng up your G34/G36 Web Manager

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on

our client device (for example, a computer or a laptop) that is connected to your G34/

G36.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter

to log onto the G34/G36.

The G34/G36 Home Network Wizard screen displays (see gure 17).

3. Enter your password in the New Password eld.

Note:

The pass

word is case-sensive and must include each of the following:

■ Minimum of eight characters

■ At least one uppercase alphabec character: A through Z

■ At least one number: 0 to 9

■ One of the following special characters:

~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?

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4. Enter your password again in the Re-enter New Password eld.

5. Select the Show Typed Password check box to conrm that both passwords match.

Please note that this password is required to log in to the G34/G36 Web Manager. Write

it down and place it in a secure place for future reference and availability, if needed.

Figure 17: G34/G36 Home Network Wizard-Step 1 screen

Enter the CAPTCHA code in the Type CAPTCHA Here entry box.

7. Click NEXT STEP to connue.

The G34/G36 Home Network Wizard – Step 2 screen displays.

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Figure 18: G34/G36 Home Network Wizard-Step 2 screen

Keep or change the current default Wi-Fi network name in the Wi-Fi Network Name (2.4

GHz) eld.

To change the Wi-Fi network name, enter a new name of your choice. The network

name can consist of any combinaon of up to 32 alphanumeric characters.

9. Select one of the following Wi-Fi network security opons for your G34/G36 Wi-Fi home

network from the Encrypon Method (2.4 GHz) drop-down list:

■ Open (risky): Network security is not set, and your Wi-Fi network is not secure. This

network security opon allows unauthorized access to your Wi-Fi network without a

Wi-Fi Security Key (network password).

■ WPA2-PSK (AES): Wi-Fi Protected Access version 2 with Pre-Shared Key.

■ WPAWPA2-PSK (TKIP/AES) (Recommended): Wi-Fi Protected Access version 2 with

Pre-Shared Key (most compable).

■ WPA3 Personal (AES): Wi-Fi Protected Access version 3 with Pre-Shared Key.

■ WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combinaon Wi-Fi Protected

Access version 2 and Wi-Fi Protected Access version 3 and provides addional

network security.

10. Keep or change the current default Wi-Fi network password in the Network Password

(2.4 GHz) eld.

11. Repeat steps 8 through 10 for your 5 GHz Wi-Fi network sengs.

12. Click NEXT STEP to connue.

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Figure 19: G34/G36 Home Network Wizard-Step 3 screen

13. Select Automac or Manual to set up your me zone.

■ Select Automac to allow the network to automacally set your me zone.

■ Select Manual to choose your me zone from the Time Zone drop-down list.

14. Click FINISH.

Start the G34/G36 Web Manager

To open the G34/G36 Web Manager:

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer or laptop connected to your G34/G36.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter

to log onto the G34/G36 and open the G34/G36 Web Manager Login screen.

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Figure 20: G34/G36 Web Manager Login screen

Type admin for the default login username (case-sensive) in the Username eld.

4. Type your new password in the Password eld.

Figure 21: G34/G36 Web Manager Login screen

Click LOGIN to open the G34/G36 Web Manager.

The Product Registraon window opens.

Figure 22: G34/G36 Product R

egistraon screen

6. Click Register, Ask me later, or Stop asking to proceed.

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Figure 23: G34/G36 Summary screen

Note: See Se

t up your Wi-Fi network (page 34) to congure your home network

for Wi-Fi.

G34/G36 Web Manager menu links

The G34/G36 main menu links and related submenu opon links are displayed along the le

side of the G34/G36 Web Manager screen. Click on the main menu link to expand the list of

submenu opons.

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Figure 24: G34/G36 Web Manager menu links

Table 4: G34/G36 Web Manager menu links

Menu link Funcon

Gateway Displays a summary of your network c

onnecons and a list of the

connected devices on your home network.

Summary Displays the Wi-Fi status for your home network and

network-connected devices.

Connecon Displays the network connecon and status informaon for the

G34/G36 network, Local IP network, and your private Wi-Fi network.

Firewall Congures the G34/G36 rewall sengs to protect your home

network from possible aacks from hackers or viruses.

Soware Displays informaon related to the G34/G36 soware version.

Hardware Displays status informaon for the G34/G36 hardware, such as the

baery status, Ethernet connecon(s), and Wi-Fi connecons.

Time Allows you to set the me on your G34/G36 based on your selected

me zone.

Wizard Allows you to congure the default network sengs on your G34/G36

to set up a secure home network.

Connected Devices Provides general informaon for the connected devices on your home

network.

Advanced Allows you to set up Port Forwarding, Port Triggering, Remote

Management for troubleshoong or maintenance purposes, the DMZ

Host, and manage the UPnP network on your home network.

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Menu link Funcon

Troubleshoong Provides several opons to help you resolve certain problems that may

occur with your G34/G36.

Exit the G34/G36 Web Manager

To log out and close the G34/G36 Web Manager:

■ Click Logout link located in the upper right corner of the G34/G36 Web Manager screen.

Figure 25: G34/G36 Web Manager logout link

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Chapter 7

Conguring your Wi-Fi network

You have the opon to either use the default network sengs which are unique to your

G34/G36 for security purposes or you can congure dierent network sengs. The G34/G36

supports a secure method for seng up mulple Wi-Fi networks on your G34/G36.

Set up your Wi-Fi network

1. Open a web browser and log on to the G34/G36 to open the G34/G36 Web Manager.

See Start the G34/G36 Web Manager (rst-me login) (page 26) for more informaon, if

necessary.

2. Click the menu links Gateway > Connecon > Wi-Fi > Networks .

The Gateway Connecon Wi-Fi screen appears.

Figure 26: G34/G36 Wi-Fi c

onnecon screen

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3. To set up the Network Security mode for your Wi-Fi home network, click the Home Wi-Fi

Network 2.4 GHz EDIT buon.

Figure 27: Wi-Fi network setup screen

4. Choose to either keep the default network name SSID (Service Set Iden

er) for your

Wi-Fi home network in the Network Name (SSID) eld or enter a new network name of

your choice.

Note: The Wi-Fi ne

twork name cannot be the same name as any other SSID on

your home network. You can use any combinaon of lowercase and uppercase

leers, numbers, and/or special characters (symbols) up to a maximum of 32

characters.

5. Select one of the following Wi-Fi network security opons for your G34/G36 from the

Security Mode drop-down list:

■ WPA2-PSK (TKIP/AES) (Recommended): Wi-Fi Protected Access version 2 with Pre-

Shared Key (most compable).

This is the default network security opon for your G34/G36. It provides the highest

security and performance for your Wi-Fi network.

■ WPA2-PSK (AES): Wi-Fi Protected Access version 2 with Pre-Shared Key.

■ Open (risky) (not secure and not recommended): This network security opon does

not provide any level of network security for your Wi-Fi network. It allows outside

users to connect to your Wi-Fi network without having to use a Wi-Fi Security Key

(network password).

■ WPA3 Personal (AES): Wi-Fi Protected Access version 3 with Pre-Shared Key.

■ WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combinaon Wi-Fi Protected

Access version 2 and Wi-Fi Protected Access version 3 and provides addional

network security.

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6. Enter your Wi-Fi network password in the Network Password eld.

Note: Keep in mind that network passwords are case-sensive. You can use any

combinaon of uppercase and lowercase leers, special characters, and numbers.

Spaces are not acceptable.

7. Select the Show Network Password checkbox to view and conrm your network

password.

8. Perform one of the following:

■ Select the Broadcast Network Name (SSID) Enabled checkbox to display your SSID

as an available Wi-Fi network to outside users.

■ Deselect the Broadcast Network Name (SSID) Enabled checkbox to disable

displaying your SSID as an available Wi-Fi network to outside users.

Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible

to unauthorized Wi-Fi clients that are within range of your Wi-Fi network to

connect to your home network.

9. Select the Enable WMM checkbox to turn ON Wi-Fi Mul-media funconality.

Enabling WMM can help control latency and jier when transming mul-media

content over a Wi-Fi connecon. This quality of service mechanism uses four access

categories:

■ Voice

■ Video

■ Best eort

■ Background

WMM ensures that applicaons with low tolerance for latency and jier are treated

with higher priority than less sensive data applicaons. WMM sets dierent wait

mes for the above four categories to provide priority network access for

applicaons that are less tolerant of packet delays.

10. Enter the CAPTCHA code located in the Type CAPTCHA Here entry box.

11. Click SAVE to save the sengs.

12. To set up the Network Security mode for your Wi-Fi home network, click the Home Wi-Fi

Network 5 GHz EDIT buon.

13. Perform steps 4 through 11.

14. To enable separate virtual networks for your Wi-Fi clients, in the G34/G36 Wi-Fi

connecon screen, select the AP Isolaon checkbox.

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Figure 28: G34/G36 Wi-Fi c

onnecon screen (1 of 2)

Note: When AP Isola

on is enabled, each of your Wi-Fi clients will be in its own

virtual network and will not be able to communicate with the other Wi-Fi clients.

This may be useful if several guests are using your Wi-Fi network.

15. To turn ON the 2.4 GHz Wi‑Fi frequency range for your Wi-Fi home network, click the 2.4

GHz Radio submenu and then click Enable buon .

16. Select the wireless networking standard mode for your Wi-Fi home network from the

Mode drop-down list.

17. Select the Tx (Transmit) Power level of the Wi-Fi radio from the Tx Power drop-down list.

18. Select a channel number (Auto, 1 through 11) from the Channel drop-down list to set

the communicaons channel for your Wi-Fi cable modem.

Note: F

or 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if

it is not listed as the Current Channel. In the Wi-Fi spectrum, there are mulple

channels that overlap and thus degrade Wi-Fi network performance. Channels 1,

6, and 11 are used for beer network performance and stability because they do

not overlap.

19. Set the channel bandwidth for your Wi-Fi cable modem from the Channel Bandwidth

box.

20. To enable the dynamic channel selecon opon, click Enable .

21. To set the DCS scan interval, you can choose from the DCS Scan Interval drop-down list.

22. Click SAVE SETTINGS to save the changes.

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23. To turn ON the 5 GHz Wi‑Fi frequency range for your Wi-Fi home network, click the 5

GHz Radio submenu and then click Enable buon .

Figure 29: Wi-Fi connecon 5GHz Radio screen

24. Perform steps 16 through 22.

Chang

e your Wi-Fi network name (SSID)

The SSID (Service Set Idencaon) is the Wi-Fi network name assigned to your G34/G36

Wi-Fi network. The default SSID (listed on the Wi‑Fi cable modem label) is automacally

populated in the network conguraon screens. A list of available Wi-Fi networks (SSIDs)

near your home (for example, neighbors or local businesses) will display when you or

someone else in your home aempts to establish a Wi-Fi network connecon. For security

purposes and quick recognion of your Wi-Fi network, ARRIS recommends that you change

the default SSID.

Note: When y

ou change the SSID, any Wi-Fi devices that are connected to your Wi‑Fi

network will be disconnected. The Wi-Fi devices must be reconnected to your Wi-Fi

network using the new SSID.

To change your Wi-Fi network name (SSID):

Open a web browser and log on to the G34/G36 to open the G34/G36 Web Manager.

See Start the G34/G36 Web Manager (page 29) for more informaon, if necessary.

2. From any G34/G36 Web Manager screen, click the Gateway menu link and then click the

Connecon submenu opons link.

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3. Click Wi-Fi under the Connecon submenu opons to open the Gateway Connecon

Wi‑Fi screen.

Figure 30: G34/G36 change Wi-Fi network name (SSID) screen

Click the 2.4 GHz EDIT or 5 GHz EDIT buon in the Home Wi-Fi Network secon to select

the current Wi-Fi frequency range for your Wi-Fi home network.

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Figure 31: Sample G34/G36 Wi-Fi network setup screen

Ensure to select Enable in the Wireless Network eld.

6. Enter a new network name in the Network Name (SSID) eld.

The Wi-Fi network name cannot be the same name as any other SSID on your home

network. You can use any combinaon of lowercase and uppercase leers, numbers,

and/or special characters (symbols) up to a maximum of 32 characters.

7. Enter a new network password in the Network Password eld if you want to change it.

Note: R

emember that network passwords are case-sensive and that you can use

any combinaon of uppercase and lowercase leers, special characters, and

numbers. Spaces are not acceptable.

8. Select the Show Network Password checkbox to view your network password.

9. Enter the CAPTCHA code located in the Type CAPTCHA Here entry box.

10. Click SAVE SETTINGS to update your new SSID.

Set up WPS on your Wi-Fi network

You can set up the Wi-Fi Protected Setup (WPS) PIN opon on your G34/G36 to connect

WPS-enabled devices on your Wi-Fi home network.

1. Open a web browser and log on to the G34/G36 to open the G34/G36 Web Manager.

See Start the G34/G36 Web Manager (page 29) for more informaon, if necessary.

2. Click the Gateway menu link and then click the Connecon submenu opons link.

3. Click Wi-Fi > WPS to open the Gateway Connecon Wi‑Fi screen.

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Figure 32: G34/G36 WPS device c

onnecon screen

4. Do one of the following:

■ Click the Wi-Fi Protected Setup (WPS) Enable buon to turn ON WPS Wi-Fi

networking on your home network using the provided AP PIN number.

■ Click the Wi-Fi Protected Setup (WPS) Disable buon to turn OFF WPS Wi-Fi

networking on your home network.

5. Do one of the following:

■ Click the WPS Pin Method Enable buon to turn ON WPS Wi-Fi networking.

■ Click the WPS Pin Method Disable buon to turn OFF WPS Pin connecons.

6. To proceed with the PIN method, click the PIN Method opon and then Enter the WPS

Pin number listed in the AP PIN eld when you are prompted on your WPS device

screen.

7. Click PAIR to connect your WPS-enabled device.

8. Repeat steps 6 through 8 for each addional WPS-enabled device that you want to

connect to your Wi-Fi home network.

9. To proceed with the Push buon opon, click the Push Buon (recommended) opon

to connect your wireless client to your network.

10. Click PAIR to connect your WPS-enabled device.

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Chapter 8

Protecng & monitoring your Wi-Fi

network

Aer you have successfully connected the G34/G36 and your Wi-Fi devices, you should

congure the G34/G36 to protect your Wi-Fi network from unwanted and unauthorized

access by any Wi-Fi devices that are within range of your Wi-Fi network. Although network

security for the G34/G36 is already congured, you can use the G34/G36 Web Manager to

set the level of security and network access that you want to allow on your Wi-Fi network.

Change the login password

When logging in to the G34/G36 Web Manager, you will be prompted to change the default

(recommended). Please note that if you do not change the default login password, the same

message will display every me you log in to the G34/G36 Web Manager.

Note: If y

ou are already logged in to the Web manager, start with step 6 to change

your login password.

1. Open a web browser on the computer or laptop connected to your G34/G36.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter

to log on to your G34/G36.

The G34/G36 Login screen displays.

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Figure 33: G34/G36 Login screen

Type admin for the default username (case-sensive) in the Username eld.

4. Type your password (case-sensive) in the Password eld.

5. Click LOGIN to open the G34/G36 Web Manager.

6. Click the User Account main menu link to change the password.

Figure 34: G34/G36 Change Password screen

Enter the current admin password in the Current Password eld.

8. Enter your new admin password in the New Password eld.

Note: R

emember passwords are case-sensive and that you can use any

combinaon of the following leers, numbers, and special characters:

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■ Leers: A through Z (uppercase and lowercase)

■ Numbers: 0 to 9

■ Special characters: ! @ # $ % & *

9. Enter your new admin password in the Re-enter New Password eld.

10. Select the Show Typed Password checkbox to view the new passwords and conrm that

both passwords match.

11. Enter the CAPTCHA code located in the Type CAPTCHA Here entry box.

12. Click SAVE to update your admin password.

13. Find a secure place to write down and keep your new password for future reference.

Set up rewall protecon

You can set up rewall lters and rewall alert nocaons to protect your computer(s) and

other connected network devices on your Wi-Fi home network. You can also block Java

Applets, Cookies, AcveX controls, popup windows, Proxies, and website access to protect

the network devices on your home network from hackers, viruses, and other aacks from

the Internet.

To set the rewall protecon level on your G34/G36:

1. From any G34/G36 Web Manager screen, click the Gateway menu link on the G34/G36

Web Manager screen.

2. Click the Firewall submenu link and then click IPv4 security (page 44) or IPv6 security

(page 46) to display the Gateway Firewall Security Level screens.

3. Select the security level that you want to set for your G34/G36 rewall.

4. When done, click SAVE SETTINGS.

IPv4 security

Figure 35: Firewall IPv4 available security levels screen

■ High: Sa

fest conguraon, maximum security level

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Figure 36: Firewall IPv4 high security level screen

■ Medium: Sa

fer conguraon, medium security level

Figure 37: Firewall IPv4 medium security level screen

■ L

ow: Common security, low security level, higher risk

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■

Figure 38: Firewall IPv4 low security level screen

IPv6 security

Figure 39: Firewall IPv6 available security levels screen

t up Parental Control

You can set up the following parental controls to manage and limit the usage and acvity for

specic users and client devices on your home network:

■ Allow or block access to specic Internet sites.

■ Allow or block access to specic MAC addresses.

■ Allow or block access based on specic keywords.

■ Set me limitaons for computer usage or Internet access.

Note: An

y Parental Control lters that do not include assigned ports, will apply to all

ports. This also applies to MAC addresses.

You can also link each user or client device on your home network to specic rules for login,

me-access, and content ltering.

▶ To set up Parental Control on your home network:

1. From any G34/G36 Web Manager screen, click the Parental Control menu link on the

G34/G36 Web Manager screen.

2. Click Managed Sites from the Parental Control submenu opons list to display the

Parental Control Managed Sites screen.

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3. Click the Managed Sites Enable buon to turn ON website and keyword blocking.

Figure 40: Parental Control Managed Sites screen

Click +ADD buon in the Blocked Sites secon to open the Add Site to be Blocked

screen.

Figure 41: Add Site to be Blocked screen

To fully block a website, enter the website address in the URL eld and then click the Yes

Always Block? buon.

6. Click SAVE.

7. Repeat steps 5 and 6 for each website that you want to block.

8. To block a website for specic days and mes, enter the website address in the URL eld

and then click the No Always Block? buon.

9. Select the Start from and End on mes of the day in the Set Block Time secon.

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10. Select the days of the week in the Set Blocked Days secon.

11. Click SAVE.

12. To manage network devices' access to specic services and applicaons, click Manage

Services from the submenu and then click Enable.

13. Click +ADD buon in the Blocked Services secon to add a service to be blocked.

Figure 42: Managed Services screen - Add Blocked Service screen

14.

Type the service that you want to block in the User Dened Service eld.

15. Select UDP, TCP, or TCP/UDP for the port lter type from the Protocol drop-down list.

16. Enter the range of port numbers for the port lter range in the Start Port and End Port

elds.

17. To fully block a service, click Yes, in the Always Block? eld.

18. To block a service for specic days and mes, click No, in the Always Block? eld and

then specify the me and days in the Set Block Time and Set Block Days elds.

19. Click SAVE to save the changes.

20. To manage access to specic devices on your network, click Manage Devices from the

submenu.

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Figure 43: Manage Devices screen

21.

To manage devices, click Enable.

22. If you do not want to restrict your devices, click Allow All and then click +ADD BLOCKED

DEVICE to add only the device you want to restrict.

23. If you want to restrict your devices, click Block All and then click +ADD ALLOWED

DEVICE to add only the device you do not want to restrict.

Figure 44: Add Blocked device screen

24.

To manually block a device, type the Device name and the MAC address elds.

25. To fully block a device, click Yes, in the Always Block? eld.

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26. To block a device for specic days and mes, click No, in the Always Block? eld and

then specify the me and days in the Set Block Time and Set Block Days elds.

27. Click SAVE to save the changes.

28. To generate, download and print reports based on your parental controls, click Reports

from the sub menu.

Figure 45: Generate report screen

29. Select the report type from the Report Types drop-down list and the me frame from

the Time Frame drop-down list.

30. Click GENERATE REPORTS.

Set up Port Forwarding

Your G34/G36 rewall may be set up to block all device or applicaon connecons from the

Internet to the devices on your Wi-Fi home network. Port Forwarding allows you to open

specic ports or IP addresses on the Internet behind the rewall on your home or small

business network. It also allows for remote access to your wireless computer or other client

devices. The inbound trac from the Internet, such as specic websites or online gaming

applicaons, is forwarded to the designated open ports that you set up.

Note:

ARRIS r

ecommends that you manually congure the TCP/IP sengs listed below on

the client device you are seng up for remote access. Otherwise, remote access to

your client device will not be available on the Internet.

■ IP address

■ Subnet mask

■ Default gateway

■ DNS address (at least one)

To set up Port Forwarding:

From any G34/G36 Web Manager screen, click the Advanced menu link on the G34/G36

Web Manager screen.

2. Click Port Forwarding from the Advanced submenu opons list to display the Port

Forwarding Conguraon screen.

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Figure 46: G34/G36 Advanced Port Forwarding screen

Click the Port Forwarding Enable buon.

4. Click the +ADD SERVICE buon to open the Add Port Forward screen.

Figure 47: Add Port Forward screen

Select FTP, AIM, HTTP, PPTP, HTTPs, Telnet, SSH, or Other for the Internet data transfer

protocol from the Common Service drop-down list.

Note: When Other is select

ed, the Service Name eld will display. Enter a name

for the service type you will be using.

6. Select TCP/UDP, TCP, or UDP for the Internet data transmission protocol from the

Service Type drop-down list.

7. Do one of the following:

■ Enter the IP address of your local computer that you are seng up for port

forwarding in the Server IPv4 Address eld.

■ Enter the IP address for your local computer that you are seng up for port

forwarding in the Server IPv6 Address eld.

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8. Enter the starng port number of the website or online applicaon in the Start Port

eld.

9. Enter the ending port number of the website or online applicaon in the End Port eld.

10. Click CONNECTED DEVICE buon to display the list of connected devices on your Wi-Fi

home network.

Figure 48: G34/G36 Connected Devices screen

11.

Select the Add selecon box for the device or website you want to connect to.

12. Click Add to exit.

13. Click SAVE.

Set up Port Triggers

You can use Port Triggers to set up your G34/G36 to monitor outgoing trac on specic

ports on your home network. Port Triggering can be useful for some applicaons such as

video conferencing, online chang, and online gaming that may require specic port

numbers with bi-direconal trac to funcon properly.

Note: If the G34/G36 r

ewall is enabled and custom port triggers are set up, then you

must congure the rewall to allow trac through those custom ports. See Set up

rewall protecon (page 44) for more informaon.

To congure Port Triggers:

1. From any G34/G36 Web Manager screen, click the Advanced menu link on the G34/G36

Web Manager screen.

2. Click Port Triggering from the Advanced submenu opons list to display the Port

Triggering Conguraon screen.

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Figure 49: Advanced Port Triggering screen

Click the Port Triggering Enable buon.

Figure 50: Advanced Add Port Trigger screen

Click the +ADD PORT TRIGGER buon to open the Add Port Trigger screen.

5. Enter a name or descripon for the Port Trigger in the Service Name eld.

6. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list.

7. Enter the starng port number in the Trigger Port From eld.

8. Enter the ending port number in the Trigger Port To eld.

9. Enter the starng port number in the Target Port From eld.

10. Enter the ending port number in the Target Port To eld.

11. Click ADD to create the port trigger.

12. Repeat steps 4 through 11 to create addional port triggers.

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Figure 51: Advanced Add Port Trigger screen

t up the DMZ host

Warning: The g

aming DMZ host is not protected by the G34/G36 rewall. It is

exposed to the Internet which makes it vulnerable to aacks or hacking from any

client device (e.g., computer or laptop) on the Internet. Consider carefully before

conguring a device to be in the DMZ.

You can c

ongure one client device on your home network to be the DMZ Host. That client

device will operate outside of the G34/G36 rewall and allow remote access from the

Internet to your client device, gaming device, or other IP-enabled device. The DMZ Host

feature will only allow outside users to have direct access to the designated DMZ Host

device and not your home network.

To create the DMZ host:

1. From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click DMZ to display the Advanced DMZ screen.

Figure 51: Advanced DMZ host screen

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3. Click the DMZ Enable buon to set up the DMZ Host on your home network.

4. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or

gaming device that you are seng up as the DMZ host

5. Click SAVE when you are nished.

Note: To disable the DMZ Host, click the DMZ Disable buon and then click SAVE.

Note: R

emember to reset the IP address back to 0 (zero) to close all the ports

when you are nished with the needed applicaon. If you do not reset the IP

address, that computer will be exposed to the public Internet.

Set up the ALG

Applicaon Layer Gateway (ALG) allows your router to recognize and treats certain network

protocols.

Note: Please chang

e these sengs if recommended by your service provider.

To set up the ALG:

From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click ALG to display the ALG screen.

Figure 53: Advanced ALG screen

Click the required check boxes and then click SAVE SETTINGS.

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Restore the G34/G36 default conguraon

sengs

Warning: This acon will delete your current G34/G36 conguraon sengs and

allow you to restore the default (original) G34/G36 conguraon.

Note: Aer the conguraon sengs are restored, the G34/G36 will automacally

reboot, and you will have to log in using the default username (admin) and your

current admin password.

To open the Restart/Restore Gateway screen:

1. From any G34/G36 Web Manager screen, click the Troubleshoong menu link.

2. Click Restart/Restore from the Troubleshoong submenu links to display the

Troubleshoong Restart/Restore Gateway screen.

Figure 54: G34/G36 restore se

ngs screen

3. Click RESTORE Wi-Fi SETTINGS to reset your G34/G36 Wi-Fi sengs.

Figure 55: G34/G36 restore se

ngs screen

4. Click OK to restore the Wi-Fi factory defaults.

The Operation in Progress for restarng the Wi-Fi radios message displays.

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Exchange the roung informaon

The RIP protocol is used to exchange the roung informaon between the gateway and the

headend.

To enable roung informaon:

1. From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click Roung to display the Roung screen.

Figure 56: R

oung Informaon screen

3. Click Enable buon to set up the roung informaon.

4. Specify the details for the RIP (Roung Informaon Protocol) and Routed Subnet

Conguraon.

5. Click SAVE to save the changes.

Set up Dynamic DNS client

You can congure your Gateway's router funconality as a Dynamic DNS client.

To create as DNS client:

1. From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click Dynamic DNS to display the Dynamic DNS client screen.

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Figure 57: Dynamic DNS client screen

Click the Enable buon to congure your Gateway's router funconality as DNS client.

4. Click +ADD DDNS to congure new DDNS.

5. Click SAVE to save the changes.

Note: T

o disable conguring the DNS client, click the Disable buon and then

click SAVE.

Manage UPnP network

The UPnP enabled gateway discovers all UPnP devices such as printers and computers. Using

UPnP, the ports are automacally open for appropriate services and applicaons.

1. From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click Device Discovery to manage UPnP screen.

Figure 58: Advanced Device Discovery screen

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3. Click the Enable buon f

or the managing UPnP.

4. Enter the me in the Adversement Period eld to allow your gateway to adverse the

UPnP informaon.

5. Enter the number of steps each UPnP adversement is allowed to propagate before

disappearing in the Time To Live eld.

6. Click the Enable buon to allow devices such as printers and computers to connect to a

network automacally.

7. Click SAVE.

Set up MAC bridging

Using MAC bridging mechanism, you can allow devices on your LAN network to directly

connect to the WAN network. The bridged device will get the IP address from your Internet

provider and does not have access to your local network.

To set up the MAC bridging:

1. From any G34/G36 Web Manager screen, click the Advanced menu link.

2. Click MAC Bridging to display the MAC Bridging screen.

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Figure 59: MAC Bridging screen

Enter the MAC addresses of the device or the MAC range that you want to allow to

connect to the WAN.

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Chapter 9

Managing your Wi-Fi cable modem and

connected networks

You can also use the G34/G36 Web Manager to view and monitor the network conguraon

sengs and operaonal status of your G34/G36.

View the G34/G36 system hardware informaon

The Gateway Hardware screen displays system hardware informaon for your G34/G36. This

informaon may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance.

To open the G34/G36 Hardware screen:

1. From any G34/G36 Web Manager screen, click the Gateway menu link.

2. Click Hardware from the Gateway submenu links and then click System Hardware from

the Hardware submenu opons to display the Gateway System Hardware screen.

Figure 60: G34/G36 System Hardware screen

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View the G34/G36 soware version

The Gateway Soware Version screen displays device soware related informaon for your

G34/G36. This informaon may be helpful if you have to contact ARRIS or Comcast for

technical support.

To open the G34/G36 Soware screen:

1. From any G34/G36 Web Manager screen, click the Gateway menu link.

2. Click Soware from the Gateway submenu links to display the Gateway Soware screen.

Figure 61: G34/G36 hardware in

formaon screen

Set up an Ethernet port connecon for your data

input

If you have installed your G34/G36 using an Ethernet port for your data input, perform the

following to acvate the Ethernet port.

To open the Gateway hardware Ethernet screen:

1. From any G34/G36 Web manager screen, click the Connecon menu link to display the

Status and WAN submenu links.

2. Click the WAN submenu link to open the Gateway Connecon WAN screen.

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Figure 62: G34/G36 Connecon W

AN screen

3. Click EDIT on the WAN screen.

4. Click Interface CHANGE to select either DOCSIS (for a regular cable connecon) or

Ethernet (for an input signal from a dierent modem device) with an Ethernet

connecon from the modem device to the G34/G36 Ethernet port 4.

From any G34/G36 Web manager screen, click the Gateway menu link.

1. Click Soware from the Gateway submenu links to display the Gateway Soware screen.

2. Click Ethernet from the Hardware submenu links.

Figure 63: G34/G36 Gateway Hardware Ethernet screen

Click the Enable buon in the LAN Ethernet Port 4 box.

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Figure 64: G34/G36LAN Ethernet Port screen

eboot the G34/G36

Choose one of the following opons to reboot (or restart) your G34/G36:

■ Reboot the G34/G36 using the Reset buon (page 64)

■ Reboot the G34/G36 using the Web Manager (page 65)

Reboot the G34/G36 using the Reset buon

To reboot (or restart) your G34/G36 using the Reset buon:

1. Insert the end of a paper clip (or other small object with a narrow p) into the indented

Reset buon opening on the rear of your G34/G36.

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Figure 65: G34/G36 Reset buon

Press and hold the small object in place for three to four seconds.

Warning: Do not pr

ess the Reset buon for more than ve seconds. If you do,

your G34/G36 will automacally reset and your custom gateway conguraon

sengs (e.g., admin password, network name (SSID) and password) will be

deleted and replaced with the factory default conguraon.

3. Remove the paper clip or small object from the Reset opening.

Reboot the G34/G36 using the Web Manager

To reboot (or restart) your G34/G36 using the G34/G36 Web Manager:

1. From any G34/G36 Web Manager screen, click the Troubleshoong menu link.

2. Click Restart/Restore Gateway from the Troubleshoong submenu links.

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Figure 65: G34/G36 Restart/Restore se

ngs screen

3. Click RESTART GATEWAY located in the Reset / Restore Gateway table.

The following message will display:

Figure 66: Restart the Gateway message box

Click OK to reboot the G34/G36 and then log back in.

Restore the G34/G36 default conguraon

sengs

Warning: This acon will dele

te your current G34/G36 conguraon sengs and

allow you to restore the default (original) G34/G36 conguraon.

Note: Aer the c

onguraon sengs are restored, the G34/G36 will automacally

reboot, and you will have to log in using the default username (admin) and your

current admin password.

To open the Reset/Restore Gateway screen:

1. From any G34/G36 Web Manager screen, click the Troubleshoong menu link.

2. Click Reset / Restore Gateway from the Troubleshoong submenu links to display the

Troubleshoong Reset / Restore Gateway screen.

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Figure 67: G34/G36 restore se

ngs screen

3. Click RESTORE Wi-Fi DEFAULTS to reset your G34/G36 Wi-Fi sengs.

Figure 68: G34/G36 restore se

ngs screen

4. Click OK to restore the Wi-Fi factory defaults.

The Operation in Progress for restarng the Wi-Fi radios message displays.

Exit the G34/G36 Web Manager

To log out and close the G34/G36 Web Manager:

■ Click the Logout link located in the upper right corner of the G34/G36 Web Manager

screen.

Figure 69: G34/G36 Web Manager logout link

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Chapter 10

Troubleshoong ps

If the soluons listed in the Troubleshoong Soluons table below do not solve your

problem, please contact your service provider for assistance.

You may have to reset the G34/G36 Wi‑Fi cable modem conguraon to its original factory

sengs if the G34/G36 is not funconing properly. See Restore the G34/G36 default

conguraon sengs (page 56)for more informaon.

Soluons

problem Possible soluon

Cannot Send or

eceive Data

Check each end of the coaxial cable connecon on the and cable

wall outlet.

Use your hand to ghten each connector, if necessary.

Check the Ethernet cable (if connected) to make sure it is properly

connected to your and computer.

If you have cable television service, check your television to ensure

your cable service is operang properly.

If none of the above soluons resolves the problem, contact your

service provider or call ARRIS Technical Support at

1-877-466-8646 for assistance.

Cannot Access the

Internet

Check that all cable and power connecons on your and computer

are properly connected.

Check that the front panel LED is lit up solid.

Contact your service provider for assistance.

Wi-Fi Devices Cannot

Send or Receive Data

If the problem connues aer checking the coaxial cable and

Ethernet connecons and your IP address, check the Wi-Fi

Security Mode seng on the Gateway Wi-Fi Connecon screen.

If you enabled Wi-Fi security and congured a passphrase on your

G34/G36, be sure each aected Wi-Fi client has the idencal

passphrase. If this does not solve the problem, check if the Wi-Fi

client supports the selected Wi-Fi security method.

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Warranty Informaon

CommScope, Inc. ("ARRIS")

Retail Purchasers

If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller,

ARRIS warrants to you, the original end user customer, that (A) the Product, excluding

Soware, will be free from defects in materials and workmanship under normal use, and (B)

with respect to Soware, (i) the media on which the Soware is provided will be free from

defects in material and workmanship under normal use, and (ii) the Soware will perform

substanally as described in its documentaon. This Limited Warranty to you, the original

end user customer, connues (A) for Soware and the media upon which it is provided, for a

period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS

reseller, and (B) for the Product (excluding Soware), for a period of two (2) years from the

date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this

Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone

number: 1-877-466-8646. ARRIS’ sole and exclusive obligaon under this Limited Warranty

for retail sales shall be to repair or replace any Product or Soware that does not meet this

Limited Warranty. All warranty claims must be made within the applicable Warranty Period.

Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail

reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this

Product (including Soware) may have been provided to your cable operator or Internet

Service Provider ("Service Provider") from whom you obtained the Product. Please contact

your Service Provider if you experience problems with this Product.

General Informaon

The warranes described in this Secon shall not apply: (i) to any Product subjected to

accident, misuse, neglect, alteraon, Acts of God, improper handling, improper transport,

improper storage, improper use or applicaon, improper installaon, improper tesng, or

unauthorized repair; or (ii) to cosmec problems or defects which result from normal wear

and tear under ordinary use, and do not aect the performance or use of the Product.

ARRIS’ warranes apply only to a Product that is manufactured by ARRIS and idened by

ARRIS owned trademark, trade name or product idencaon logos axed to the Product.

ARRIS does not warrant to you, the end user, or to anyone else that the Soware will

perform error free or without bugs.

ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD

PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),

THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED

OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST

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INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow

for the exclusion of implied warranes, so the above exclusion may not apply to you.

What addional provisions should I be aware of? Because it is impossible for ARRIS to know

the purposes for which you acquired this Product or the uses to which you will put this

Product, you assume full responsibility for the selecon of the Product for its installaon and

use. While every reasonable eort has been made to ensure that you will receive a Product

that you can use and enjoy, ARRIS does not warrant that the funcons of the Product will

meet your requirements or that the operaon of the Product will be uninterrupted or error-

free.

ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF

THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF

THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have

arising out of or in connecon with this Product, whether made or suered by you or

another person and whether based in contract or tort.

IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,

INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER

DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY

BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE

PRODUCT.

These maers are governed by the laws of the Commonwealth of Pennsylvania, without

regard to conict of laws principles and excluding the provisions of the United Naons

Convenon on Contracts for the Internaonal Sale of Goods.

Retail Purchasers Only

If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller,

please call the ARRIS toll-free phone number, 1-877-466-8646, for warranty service or

technical support.

Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail

reseller, please contact your Service Provider for technical support.

Corporate Headquarters

CommScope · Hickory · North Carolina · 28602 · USA

T: 1-828-324-2200

Arris G34 Surfboard DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved

Product's Documents

User Guide

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Arris G34 Questions and Answers