Arris 1001658 Cable Modem Router Surfboard DOCSIS 3.1 User Manual

SURFboard

G54 DOCSIS

3.1 Wi-Fi

Cable Modem

User Guide, Revision x.1

P/N 819846-001-00

CommScope legal statements

its aliates in the U.S. and other countries. A list of CommScope trademarks is available at hps://www.commscope.com/

trademarks. All other product names, trademarks and registered trademarks are property of their respecve owners.

No part of this content may be reproduced in any form or by any means or used to make any derivave work (such as translaon,

transformaon, or adaptaon) without wrien permission from CommScope, Inc. and/or its aliates (“CommScope”). CommScope

reserves the right to revise or change this content from me to me without obligaon on the part of CommScope to provide

nocaon of such revision or change.

Export restricons

These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States

of America. It is your responsibility to determine the applicable regulaons and to comply with them. The following noce is

applicable for all products or technology subject to export control:

These items are controlled by the U.S. government and authorized for export only to the country of ulmate desnaon for use by the

ulmate consignee or end-user(s) herein idened. They may not be resold, transferred, or otherwise disposed of, to any other

country or to any person other than the authorized ulmate consignee or end-user(s), either in their original form or aer being

incorporated into other items, without rst obtaining approval from the U.S. government or as otherwise authorized by U.S. law and

regulaons.

Disclaimer

THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF

ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CommScope

DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES

ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. CommScope does not represent or warrant that the funcons

described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or

other harmful components. CommScope does not make any warranes or representaons regarding the use of the Materials in

terms of their completeness, correctness, accuracy, adequacy, usefulness, meliness, reliability, or otherwise. As a condion of your

use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by

their associated terms of use.

Limitaon of liability

IN NO EVENT SHALL CommScope, CommScope AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES,

LICENSORS, AND THIRD-PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR

CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR

ACCESS TO, OR USE OF, THE MATERIALS. Because some jurisdicons do not allow limitaons on how long an implied warranty lasts,

or the exclusion or limitaon of liability for consequenal or incidental damages, some of the above limitaons may not apply to you.

Patent marking noce

For applicable patents, see www.cs-pat.com. That website is intended to give noce under 35 U.S.C. § 287(a) of arcles that are

patented or for use under the idened patents. That website idenes the patents associated with each of the patented arcles.

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Safety and regulatory informaon

Important safety instrucons

■ The model number, serial number, and electrical rang are on a label on the base of the

device.

■ Do not locate the device near water.

■ Do not locate the device in direct sunlight or near a heat source.

■ Do not use liquids, aerosols, or forced air to clean the device. It may be cleaned using a

dry, lint-free cloth.

■ Do not block the venlaon holes on this device. Do not stand it on so furnishings or

carpets.

■ Do no use the device in an environment that exceeds 104º F (40º C).

■ Use only the power supply and cord provided with the device. Do not use the power

supply with any other devices.

■ Ground coaxial cable shield at building/residence either close to point of entrance or at

point of aachment. Ground as close as praccal to building/residence to minimize

grounding connector length and reduce potenal voltage dierences between coaxial

cable and other grounding system.

■ Telephones should be connected directly to this device. Physical connecons to a

previous telephone provider must be removed. Failure to do so may cause hazardous

condions, loss of service, and/or permanent damage.

Note: This device will be unable to make or receive telephone calls if there is a loss

of power.

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FCC compliance

ARRIS, 3871 Lakeeld Dr, Suwanee, GA 30024.

This device complies with part 15 of the FCC Rules. Operaon is subject to the following two

condions: (1) This device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operaon.

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protecon against harmful interference in a residenal installaon. This

equipment uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instrucons, may cause harmful interference to radio communicaons.

However, there is no guarantee that interference will not occur in a parcular installaon. If

this equipment does cause harmful interference to radio or television recepon, which can

be determined by turning the equipment o and on, the user is encouraged to try to correct

the interference by one or more of the following measures: Reorient or relocate the

receiving antenna. Increase the separaon between the equipment and set-top. Connect

the equipment into an outlet on a circuit dierent from that to which the set-top is

connected. Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Chang

es or modicaons not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment. This

product contains a radio transmier and accordingly has been cered as compliant

with 47 CFR Part 15 of the FCC Rules for intenonal radiators. Products that contain a

radio transmier are labeled with FCC ID and the FCC logo.

CAUTION: Exposur

e to Radio Frequency Radiaon. To comply with the FCC RF

exposure compliance requirements, the separaon distance between the antenna

and any person’s body (including hands, wrists, feet and ankles) must be at least

52cm (21 inches).

This transmier must not be co-located or operang in conjuncon with any other

antenna or transmier.

Note: The c

ountry code selecon is for non-US models only and is not available to all

US models. Per FCC regulaon, all WiFi products marketed in US must x to US

operaon channels only. FCC regulaons restrict the operaon of this device to

indoor use only. This device cannot be used to provide connecons between separate

building or structures.

The operaon of this device is prohibited on oil plaorms, cars, trains, boats, and

aircra, except that operaon of this device is permied in large aircra while ying

above 10,000 feet

Operaon of transmiers in the 5.925-7.125 GHz band is prohibited for control or

Communicaons with unmanned aircra systems.

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Wireless LAN informaon

Note: This applies to devices that provide Wi-Fi capability.

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthog

onal Frequency-Division Mulple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

■ The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, Revision

N, and Revision ax), as dened and approved by the Instute of electrical electronics

engineers.

■ The wireless delity (Wi-Fi) cercaon as dened by the Wireless Ethernet

Compability Alliance (WECA).

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Caring for the environment by recycling

When you see this symbol on a product, do not dispose of the product

with r

esidenal or commercial waste.

Please recycle product packaging and this document.

Recycling your equipment

Some c

ountries or regions have set up systems to collect and recycle electrical and

electronic waste items. Recycling informaon can be obtained from the WEEE recycling

secon at hp://www.CommScope.com.

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Table of contents

CommScope legal statements.......................................................................................2

Chapter 1: Introducon.............................................................................9

In your G54 box...............................................................................................................9

System requirements.................................................................................................... 10

Contact informaon......................................................................................................10

Front panel and LED behavior.......................................................................................11

Rear panel and connectors........................................................................................... 12

Sample G54 Product label.............................................................................................13

Chapter 2: Geng started....................................................................... 15

Seng up your G54 home Wi-Fi network using your client device..............................15

Chapter 3: Adding devices to your home Wi-Fi network ......................... 19

Quick connect using the Windows task bar..................................................................20

Connecng using the Windows control panel.............................................................. 22

Chapter 4: Tesng your Wi-Fi network connecvity.................................25

Chapter 5: Using the Wi-Fi Cable Modem Web Manager......................... 26

Starng your G54 Web Manager (rst-me login)....................................................... 26

Starng your G54 Web Manager.................................................................................. 29

Web Manager menu links...................................................................................31

Chapter 6: Conguring your Wi-Fi network..............................................34

Seng up your Wi-Fi network...................................................................................... 34

Changing the Wi-Fi Radio conguraon sengs.......................................................... 36

Changing MAC ltering sengs....................................................................................38

Seng up WPS on your G54 Wi-Fi network................................................................. 39

Chapter 7: Protecng and monitoring your Wi-Fi network.......................41

Seng up rewall protecon....................................................................................... 41

IPv4 security....................................................................................................... 41

IPv6 security....................................................................................................... 43

Seng up Parental Control...........................................................................................43

Seng up Port Forwarding........................................................................................... 48

Seng up Port Triggers.................................................................................................50

Seng up the DMZ host............................................................................................... 51

Seng up the ALG........................................................................................................ 52

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Restoring the default conguraon sengs using your G54 Web Manager................ 53

Exchanging the roung informaon............................................................................. 54

Seng up Dynamic DNS client..................................................................................... 55

Managing the UPnP network........................................................................................56

Seng up MAC bridging............................................................................................... 57

Changing your login password...................................................................................... 57

Chapter 8: Managing your Wi-Fi cable modem and connected

networks............................................................................................. 59

Viewing the G54 system hardware informaon........................................................... 59

Viewing the G54 soware version................................................................................ 59

Viewing the wireless informaon................................................................................. 60

Viewing and downloading the device rmware details................................................61

Managing the front panel LED behavior....................................................................... 62

Managing me servers................................................................................................. 63

Managing Advanced service (Amazon).........................................................................63

Seng up an Ethernet port connecon for your data input........................................ 64

Reboong your G54...................................................................................................... 66

Reboong your G54 using the Web Manager.................................................... 66

Reboong your G54 using the Reset buon...................................................... 66

Restoring the default conguraon sengs using your G54 Web Manager................ 67

Chapter 9: Troubleshoong ps...............................................................69

Soluons....................................................................................................................... 69

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Chapter 1

Introducon

Welcome to the next generaon of ultra, high-speed ARRIS

DOCSIS 3.1

G54. Your Wi-Fi

cable modem G54 is a combinaon of DOCSIS 3.1 cable modem and mul-port Ethernet

router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed Internet access

in your home or small business network. Using the connecon capabilies of your G54, you

can upgrade your enre exisng Wi-Fi network by connecng your computer and other

network-enabled devices using the ve Ethernet ports or the 2.4 GHz, 5 GHz, and 6GHz

wireless connecons. Your G54 connects to the exisng coaxial cable connecon in your

home.

The ARRIS SURFboard Central mobile app assists you with your Wi-Fi cable modem setup

and funcons. It takes you through the steps to install your home Wi-Fi network using your

iOS or Android mobile device and lets you manage your home network access, Parental

Control, Guest Access, and more on all your connected devices (e.g., smartphones, cameras,

tablets, computers, smart TVs, gaming consoles, and more) across your home Wi-Fi network.

This guide provides instrucons for installing and conguring your G54, seng up secure Wi-

Fi network connecons for your network devices, and managing your Wi-Fi home network

conguraon.

In your G54 box

Before installing your G54 Wi-Fi cable modem, check that the items listed in the table below

are included in your G54 product box. If any items are missing, visit our ARRIS Support

website hps://arris.com/selelp for assistance.

Table 1: G54 packaging contents

Item Descripon

G54 High-speed DOCSIS 3.1 Wi-Fi cable modem,

wir

eless access point, and ve-port

Ethernet router.

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Item Descripon

Wall power

supply

Power supply for an electrical wall outlet

connecon.

A Quick Start

Car

Provides in

formaon on how to install your

G54 and seng up a secure Wi-Fi network

connecon in your home or small business

network.

System requirements

■ High-speed In

ternet access account

■ Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

■ Compable operang systems:

● Windows

● Windows 8

● Windows 8.1

● Windows 7 service pack 1 (SP1)

Note: Although older v

ersions of Microso Windows operang systems are no

longer specically supported, they should sll funcon with your G54.

■ Mac

10.4 or higher

■ UNIX

■ Linux

Con

tact informaon

For technical support and addional ARRIS product informaon, you may visit ARRIS Support

website: hps://arris.com/selelp.

Chapter 1: In

troducon

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Front panel and LED behavior

LED behavior

LED behavior Descripon

Amber (Solid) Power is inially applied.

Amber (OFF) No power. Check the power and cable

onnecons. You may have to restart your

G54 using the reset buon. For details, see

Reboong your G54 (page 66).

Amber (Flashing) Firmware download is in progress

White (Flashing ve mes) Series of white ashes while holding down

the reset PIN indicates a factory reset has

been iniated

Green (Blinking) Downstream/upstream channel search

(unlocked status)

Green (Solid) Online status is in DOCSIS 3.0 mode

Blue (Solid) Online status is in DOCSIS 3.1 mode

Light Blue (Blinking) WAN over Ethernet mode, cable is

unplugged or no Internet

Chapter 1: Introducon

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LED behavior Descripon

Light Blue (Solid) WAN over Ethernet mode, Internet is

connected

Blue and Green (Alternang colors) Error mode. Check the power and cable

connecons. You may have to restart your

G54 using the reset buon. For details, see

Reboong your G54 (page 66).

Rear panel and connectors

G54 Rear view

Rear panel and connectors

Port name Descripon

Reset buon The Reset buon loc

ated on the rear panel of your cable modem G54 can be

used to either reboot or reset your G54 conguraon sengs.

10/100/1000

Four one-gigabit Ethernet ports for RJ-45 network cable c

onnecons:

■ Green: LED is ON - Indicates a data transfer rate of one gigabit per second

■ Green: LED is Blinking - Indicates data trac is in progress

■ Amber: LED is ON - Indicates a data transfer rate of 10 or 100 megabits

per second

Chapter 1: Introducon

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Port name Descripon

■ Amber: LED is Blinking - Indicates data trac is in progress

10G (available

in G54 unit)

One 10G port for RJ-45 network cable connecon:

Note: CAT6 Ethernet cable and 10G Ethernet capable device is required to

achieve Ethernet connecon upto 10 Gbps.

■ Green: LED is ON: Indicates a data transfer rate of 10Gbps per second

■ Green: LED is Blinking: Indicates data trac is in progress

■ Amber: LED is ON: Indicates a data transfer rate of less than 10Gbps per

second

■ Amber: LED is Blinking: Indicates data trac is in progress

Coaxial cable connector

Power port 100 - 240 VAC Power connector must r

eect a 12 VDC @2.5A power

adapter.

Warning: To avoid any damage to your cable modem, only use the power

supply included in your G54 box.

Sample G54 Product label

The product label is located on the boom of y

our cable modem . The labels contain the

informaon you need to acvate your cable modem for your home Internet service or

technical support issues.

Chapter 1: In

troducon

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To acvate your Internet service, contact your service provider for assistance. When

contacng your service provider or ARRIS Technical Support (page 10), you may have to

provide the following informaon listed on the product labels:

■ Model name (G54)

■ Serial number (SN)

■ MAC address (HFC MAC)

Chapter 1: Introducon

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Chapter 2

Geng started

This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the

product.

Before installing your G54, check with your service provider (or local cable company) to

ensure broadband cable service is available in your area.

The images used in this document are for references only and may contain images of a

dierent model. The SBC app on your mobile device should represent the model you are

conguring.

You can set up your G54 home Wi-Fi network in one of the following ways.

■ Using the SURFboard Central app (SBC app): It is recommended that you set up your

home Wi-Fi network using the SBC app. For details on how to set up, refer to the

SURFboard Central User Guide for Wi-Fi Cable modems available on the hps://

arris.com/selelp.

■ Using client device (laptop/desktop): If you are using your client device (laptop/Desktop)

with a wired Ethernet connecon to set up your home Wi-Fi network then perform the

following task.

● Seng up your G54 home Wi-Fi network using your client device (page 15)

Seng up your G54 home Wi-Fi network using

your client device

To set up Internet connecon in your home network using your client device (laptop/

desktop):

■ Ensure to choose a locaon in your home where your computer and your G54 are

preferably near exisng cable and electrical wall outlets.

■ Ensure to keep the informaon such as your G54 model name, HFC MAD ID, and the

serial number (SN) listed on your cable modem label (available on the boom of your

modem and on the last page of the Quick Start Card) ready as you may need them while

contacng your service provider. For more informaon, see Sample G54 Product label

(page 13).

Note: You can use the 10G Ethernet port on your G54 as the WAN input in place of

the RF cable connecon. You should be able to connect to an alternate Internet

connecon and use your G54 as your router and a Wi-Fi source. This is a useful

feature if you choose to change your Internet service to a provider that is not a cable

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operator. You can sll use your G54 as your Wi-Fi router.This is a useful feature if you

choose to change your Internet service to a provider that is not a cable operator.

Note: .

You can enable or disable this feature which is available for the 10G as WAN over

Ethernet. For more informaon, see Seng up an Ethernet port connecon for your

data input (page 64).

G54 c

onnecon diagram using the RF cable

G54 c

onnecon diagram using an Ethernet cable

1. You can choose to connect using one of the following ways:

■ If you are using a coaxial cable, then follow step 2 and proceed with step 4 onwards

(skip step 3).

Chapter 2: Geng s

tarted

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■ If you are using WAN via an Ethernet cable, then perform step 3 onwards.

2. If you are connecng through a coaxial cable, connect one end of a coaxial cable to the

Cable connector on the rear panel of your G54 and the other end to a cable wall outlet or

RF splier (not included).

3. If you are using WAN via Ethernet cable, connect the other end of the Ethernet cable (not

included) from the WAN provider to the 10G Ethernet port on the rear panel of your G54.

4. Connect one end of the included power supply to the Power port on the rear panel of

your G54 and the other end to an electrical outlet.

Warning: T

o avoid any damage to your cable modem, use only the power supply

included in your G54 box.

Note: This se

tup requires a Cable/DSL modem or ber ONT device connected to

the ISP.

This automacally powers ON your G54. There may be up to a 15 second delay for the

LED on the front panel of your G54 to light up aer the power is connected.

Although your computer may be congured to automacally access the Internet, you

should sll perform the following connecvity test to verify that the devices are

connected.

5. To proceed further with seng up your G54, follow the on-screen instrucons on your

SBC app. For more informaon, refer to the SURFboard Central Mobile App User Guide

for Wi-Fi Cable modems.

Note: Y

ou can also use the WEB GUI interface to complete the set up of your G54.

6. To acvate (provision) your G54, contact your service provider, you may have to provide

the HFC MAC ID listed on the Wi‑Fi cable modem label.

Note: F

or Xnity Internet, download the Xnity app for modem acvaon. For Cox

or Spectrum Internet, enter your service provider’s web browser URL:

■ Cox: hp://www.cox.com/acvate

■ Spectrum: hp://spectrum.net/selnstall

7. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on

your computer and type www.suroard.com or type a valid URL in the address bar and

then press Enter.

The ARRIS website or the URL of your choice must open. If the website fails to open,

please contact your service provider for assistance.

8. To ensure you are connected successfully to your G54 Wi-Fi network, you can check for

the front panel LED on your G54 lights up in a sequenal order. Refer to the secon Front

panel for LED status informaon.

Note:

■ If the LED does not ligh

t up and you do not have an Internet connecon, you

may have to contact your service provider to reacvate your G54 or check for

signal issues.

Chapter 2: Geng s

tarted

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■ If you sll cannot connect to the Internet, visit the ARRIS Support website at

hps://arris.com/selelp for assistance.

Chapter 2: Geng started

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Chapter 3

Adding devices to your home Wi-Fi

network

Note: You can prefer to modify the default SSID details using the SBC app or from the

WEB GUI interface. However, we recommended you way to set up your SSID using the

SBC app. For more informaon about seng up your Wi-Fi network, refer to the

SURFboard Central Mobile App for Wi-Fi Cable Modems User Guide.

Note: The Wi-Fi Network Name (SSID) and the Wi-Fi Security Key (Network

Password) details are required to connect your client devices to your home network.

The default network name and network password are listed on your G54 Sample G54

Product label (page 13).

Choose from one of the opons listed here for seng up a Wi-Fi network connecon on

your home network using the default SSID. Repeat for each addional device.

■ Windows Computer – You can connect using the Windows task bar or using the Windows

control panel. For more details, refer to your Windows OS documentaon.

■ Android device

From any screen on your Android device:

1. Select to open the Sengs scr

een.

2. Select

to open the Wi-Fi sengs scr

een.

3. Slide to turn on the Wi-Fi opon.

Your device will automacally start searching and then display a list of available Wi‑Fi

networks.

4. Select your Wi-Fi network name (SSID) from the list.

5. If prompted, type your Wi-Fi Security Key (network password). Note that your network

password may be case-sensive.

6. Select Connect. If your Wi-Fi network connecon is successful, "Connected" message

displays below the selected Wi-Fi network name.

■ Apple computer (for example: A MacBook)

From any screen on your apple computer:

1. Click

(Wi-Fi icon) to display a list of available Wi-Fi networks.

Select the Wi-Fi network name (SSID) for your home network from the list.

3. If prompted, enter your network password in the Password eld.

Note: Select R

emember this network if you want your Mac device to

automacally connect to your home network when you log on. Ensure your

device must be within range of your Wi-Fi network to connect to it.

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4. Click OK.

■ Apple mobile device

From the Home screen on your Apple device:

1. Select Sengs to open the Wi-Fi screen.

2. Select Wi-Fi to turn it ON.

Your device will automacally start searching and then list the available Wi-Fi

networks.

3. Select the Wi-Fi network name (SSID) for your home network from the list to connect.

4. If prompted, enter your network password in the Password eld.

If your Wi-Fi connecon is successful, ✓ will display next to the Wi-Fi network name.

Note: F

or more informaon on seng up your Wi-Fi network connecons,

refer to the user documentaon for your specic client device.

Quick connect using the Windows task bar

1. From the Windows taskbar on your computer, click the Wi-Fi Link icon to open the list of

available Wi-Fi networks.

Sample Microso Windows taskbar icons

Note: If the Wi-Fi Link ic

on is not visible, le click on the Show hidden icons

buon on the Windows taskbar to open the list of addional icons.

Sample available Wi-Fi networks Micr

oso Window

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2. Locate and le-click on the G54 Wi-Fi network name or SSID (for example, G54-####) for

your G54 from the list of available Wi-Fi networks.

The default SSID is located on the boom of your G54.

Note: Y

ou must use the default SSID listed on the product label when installing

your G54 and seng up your rst Wi-Fi network connecon. You can change the

SSID aer your network connecons are up and running. For more informaon,

See Conguring your Wi-Fi network (page 34).

Sample Wi-Fi network c

onnecon screen

3. Select Connect automacally to set up your Wi-Fi devices to automacally connect to

your Wi-Fi network without having to log on using a user password.

4. Click Connect to open the Connect to a Network window and set up your new network

password.

Network security key window

Enter the Network Security Key (your Wi-Fi network password) in the Security key eld.

Note: Y

ou can use the default Wi-Fi Security Key code listed on the product label

or enter your own personal Wi-Fi network password.

If you have already changed your Wi-Fi network password using the G54 Web Manager,

enter that password in the Enter the network security key eld and then click Next.

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Network c

onnecon-create network password window

Connecng using the Windows control panel

1. From the Windows taskbar on your computer, click Start buon and then click Control

Panel.

2. Click Network and Sharing Center to open the Network and Sharing Center window.

3. Click Set up a new connecon or network under Change your networking sengs panel.

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4. Click Manually c

onnect to a wireless network and then click Next.

5. Enter the G54 Wi-Fi network name or SSID (G54-####) in the Ne

twork name eld.

The default SSID is listed on the product label on the boom of your G54 modem.

Note: Y

ou have the opon to change your Wi-Fi network name or SSID aer

seng up your Wi-Fi network connecon. However, you must use the default SSID

listed on the product label aer installing your G54.

6. Select the wireless Security level for your Wi-Fi network from the Security type drop-

down list.

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Note: WPA2-Personal is the r

ecommended wireless security level for your Wi‑Fi

home network. It is the default security level for your G54 and the highest security

level available.

7. Select the password encrypon type from the Encrypon type drop-down list.

This is used for securing your Wi-Fi network.

■ TKIP – Temporal Key Integrity Protocol

■ AES – Advanced Encrypon Standard (recommended). AES is the default encrypon

type for your G54.

8. Enter a security code (passphrase) for your Wi-Fi network password in the Security Key

eld.

You can use the default WI-FI SECURITY KEY listed on the product label or create your

own personal network password.

Note: R

emember to use a unique combinaon of leers, numbers, and special

characters to create a more secure password.

9. Select Hide characters checkbox to prevent your Security Key (network password) from

displaying in the eld.

10.Select Start this connecon automacally so that your Wi-Fi devices will automacally

connect to your Wi-Fi network when they are powered on.

11.Click Next to complete the Wi-Fi network setup.

The Successfully added <Network name> message for your new Wi-Fi network

should appear.

12.Click Close to exit.

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Chapter 4

Tesng your Wi-Fi network connecvity

Perform the following connecvity test to check your Wi-Fi network is established and you

are able to connect your devices to your G54 home Wi-Fi network.

1. Check if your Wi-Fi devices are successfully connected to your G54 Wi-Fi network and

then disconnect the Ethernet cable from your computer and your G54.

2. Check that the LED on your G54 front panel is lit SOLID Green in DOCSIS 3.0 mode and

SOLID Blue in DOCSIS 3.1 mode.

3. Open a web browser on your device (computer) and Type a valid URL (such as

www.suroard.com) in the address bar and then press Enter.

If the website fails to open, then contact your service provider or visit the ARRIS Support

website at hps://arris.com/selelp.

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Chapter 5

Using the Wi-Fi Cable Modem Web

Manager

You can view, monitor, and modify the network conguraon sengs of your G54 using the

SBC app and the WEB GUI opon. We recommend you to use the SBC app to modify the

network sengs. For more informaon, refer to the SURFboard Central Mobile App for Wi-

Fi Cable Modems User Guide.

To congure the network sengs using the WEB GUI opon, see Protecng and monitoring

your Wi-Fi network (page 41).

To ensure that your Wi-Fi home network is secure, we recommend that you follow the

following best pracces for creang your login password:

■ Always create a secure password or pass phrase that is not easily guessed.

■ Use phrases instead of names so that it may be easier for you to remember.

■ Use a combinaon of upper and lowercase leers, numbers, and symbols.

Starng your G54 Web Manager (rst-me login)

Note: T

o ensure the safety of your network, we recommend you to set up your login

password the rst me you log on to your G54 Web Manager, the Gateway Home

Network Wizard opens for you to set up your login password. Your G54 Home

Network wizard walks you through a set of instrucons.

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on

our client device (for example, a computer or a laptop) that is connected to your G54.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter

to log onto your G54.

The Home Network Wizard Step-1 screen displays.

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3. Enter your password in the Ne

w Password eld.

Note:

The pass

word is case-sensive and must include each of the following:

■ Minimum of eight characters

■ At least one uppercase alphabec character: A through Z

■ At least one number: 0 to 9

■ One of the following special characters:

~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?

4. Enter your password again in the Re-enter New Password eld.

5. Click SHOW to conrm that both passwords match.

Please note that this password is required to log in to the Web Manager. Write it down

and place it in a secure place for future reference and availability, if needed.

6. Enter the CAPTCHA code in the CAPTCHA entry box and then click SAVE SETTINGS .

The Home Network Wizard – Step 2 screen displays.

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7. In the Seng Selecon eld, click Single SSID or P

er Band based on your requirement.

8. You may choose to retain the current default Wi-Fi network name or enter a new name in

the Wi-Fi Network Name eld.

The Wi-Fi network name can consist of any combinaon of up to 32 alphanumeric

characters.

9. Select one of the following Wi-Fi network security opons for your G54 Wi-Fi home

network from the Encrypon Method drop-down list:

■ Open (risky): Network security is not set, and your Wi-Fi network is not secure. This

network security opon allows unauthorized access to your Wi-Fi network without a

Wi-Fi Security Key (network password).

■ WPA2-PSK (AES): Wi-Fi Protected Access version 2 with Pre-Shared Key.

■ WPAWPA2-PSK (TKIP/AES) (Recommended): Wi-Fi Protected Access version 2 with

Pre-Shared Key (most compable).

■ WPA3 Personal (AES): Wi-Fi Protected Access version 3 with Pre-Shared Key.

■ WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combinaon Wi-Fi Protected

Access version 2 and Wi-Fi Protected Access version 3 and provides addional

network security.

10.Keep or change the current default Wi-Fi network password in the Network Password

eld.

11.Click NEXT to connue.

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12.Select Automac or Manual to set up your me zone.

■ Select Automac to allow the network to automacally set your me zone.

■ Select Manual to choose your me zone from the Time Zone drop-down list.

13.Click FINISH amd the Web Manager Login screen appears.

14.Type your new custom password in the P

assword eld and then click LOGIN to access

your G54 Web Manager.

Starng your G54 Web Manager

When you start your G54 Web Manager, you should be able to see the summary page of

your network and connected devices.

To start your G54 Web Manager:

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1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer or laptop connected to your G54.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter

to log into your G54 Web Manager Login screen.

3. Type admin (c

ase-sensive) in the Username eld.

4. Type your new custom password in the Password eld.

5. Click LOGIN to open the Web Manager page.

The Product Registraon screen appears.

The Product R

egistraon screen

6. Click Register, Ask me later, or Stop asking to proceed.

Your G54 Summary page appears.

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7. To disable Wi-Fi network, click Enable under the Bridg

e Mode eld.

CAUTION: If y

ou enable Bridge mode then you shall not be able to access the WEB

GUI portal. To disable the bridge mode and allowing access to WEB GUI portal, you

need to factory reset your G54. For more informaon on how to reset your G54,

see Reboong your G54 using the Reset buon (page 66)

8. To split the SSID and broadcast for each network (2.4GHz, 5GHz, and 6GHz) individually,

click Enable under the Split Mode eld.

Web Manager menu links

The G54 Web Manager main menu links and its related sub menu opons are displayed

along the le side of your G54 Web Manager screen. Click the main menu link to expand the

list of sub menu opons.

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The Web Manager menu links

Table 4: G54 Web Manager menu links

Menu link Funcon

Gateway Displays a summary of your network c

onnecons and a list of the

connected devices on your home network.

Summary Displays the Wi-Fi status for your home network and

network-connected devices.

Connecon Displays the network connecon and status informaon for the G54

network, Local IP network, and your private Wi-Fi network.

Firewall Congures the G54 rewall sengs to protect your home network

from possible aacks from hackers or viruses.

Soware Displays informaon related to the G54 soware version.

Hardware Displays status informaon for the G54 hardware, such as the baery

status, Ethernet connecon(s), and Wi-Fi connecons.

Time Allows you to set the me on your G54 based on your selected me

zone.

Device Allows you to view details about the ash operaons.

Connected Devices Provides general informaon for the connected devices on your home

network.

Parental Control Allows you to manage and limit the usage acvity for specic users and

client devices connected to your home network.

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Menu link Funcon

Advanced Allows you to set up Port Forwarding, Port Triggering, Remote

Management for troubleshoong or maintenance purposes, the DMZ

Host, and manage the UPnP network on your home network.

Troubleshoong Provides several opons to help you resolve certain problems that may

occur with your G54.

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Chapter 6

Conguring your Wi-Fi network

You have the opon to either use the default network sengs which are unique to your G54

for security purposes or you can congure dierent network sengs. It also supports a

secure method for seng up mulple Wi-Fi networks.

Seng up your Wi-Fi network

1. Open a web browser and log on to open your G54 Web Manager screen.

For informaon about starng your G54 Web Manager, see Starng your G54 Web

Manager (page 29).

2. Click the menu links Gateway > Connecon > Wi-Fi > Networks.

The Gateway Connecon Wi-Fi screen appears.

3. To set up the Network Security mode on your primary Home Wi-Fi network, on the

Primar

y Home Wi-Fi Network tab, click EDIT respecve to the Frequency Band.

The Wi-Fi Networks Edit screen appears.

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4. You can choose to retain the default network name SSID (Service Set Idener) f

or your

Wi-Fi home network. If you prefer to choose a new network name then in the Network

Name (SSID) eld, enter a new network name of your choice.

Note: The Wi-Fi ne

twork name cannot be the same name as any other SSID on

your home network. You can use any combinaon of lowercase and uppercase

leers, numbers, and/or special characters (symbols) up to a maximum of 32

characters.

5. Select one of the following Wi-Fi network security opons for your G54 from the Security

Mode drop-down list:

■ WPA 2/WPA3 Mixed Personal (AES) (Recommended): Combinaon Wi-Fi Protected

Access version 2 and Wi-Fi Protected Access version 3 and provides addional

network security.

■ None (not secure and not recommended): This network security opon does not

provide any level of network security for your Wi-Fi network. It allows outside users to

connect to your Wi-Fi network without having to use a Wi-Fi Security Key (network

password).

■ WPA3 Personal (SAE): Wi-Fi Protected Access version 3 with Pre-Shared Key.

■ WPA2-PSK (AES) security mode: It is an advanced encrypon mechanism which

safeguard network access and data transfer.

6. Enter your Wi-Fi network password in the Network Password eld.

Note: K

eep in mind that network passwords are case-sensive. You can use any

combinaon of uppercase and lowercase leers, special characters, and numbers.

Spaces are not acceptable.

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7. Select the Show Network Password checkbox to view and conrm your network

password.

8. If you prefer to display your SSID as an available Wi-Fi network to other users, select the

Broadcast Network Name (SSID) Enabled checkbox.

9. To enable mul-media funconality, select the Enable WMM checkbox.

Enabling WMM can help control latency and jier when transming mul-media content

over a Wi-Fi connecon. This quality of service mechanism uses four access categories:

■ Voice

■ Video

■ Best eort

■ Background

WMM ensures that applicaons with low tolerance for latency and jier are treated

with higher priority than less sensive data applicaons. WMM sets dierent wait

mes for the above four categories to provide priority network access for applicaons

that are less tolerant of packet delays.

10.Enter the CAPTCHA code located in the Type CAPTCHA Here entry box.

11.Click SAVE to save the sengs.

12.To set up the Network Security mode on your Guest Wi-Fi network, on the Guest Wi-Fi

Network tab, click EDIT and then perform steps 4 through 11.

13.If you do not want your devices connected to this network to communicate with each

other, then select the AP Isolaon checkbox.

14.Under the Network Opons tab, you can choose to enable or disable the Network

Priories checkbox and the Band Steering checkbox.

15.Click SAVE NETWORK SETTINGS.

Changing the Wi-Fi Radio conguraon sengs

You can manage your Wi-Fi connecon sengs such mode selecon, channel selecon,

dynamic channel selecon, and seng the DCS scan interval.

To change the Wi-Fi Radio conguraon sengs for 2.4GHz, 5GHz and 6GHz

1. Open a web browser and log on to open your G54 Web Manager page.

For more informaon, see Starng your G54 Web Manager (page 29).

2. From any of the G54 Web Manager screen, click the Gateway menu link and then click

the Connecon submenu opons link.

3. Click Wi-Fi > 2.5GHz Radio on the le pane.

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Wi-Fi Network 2.4GHz Radio Connecon scr

een

4. To turn on the 2.4GHz Wi‑Fi frequency range for your Wi-Fi home network, click the

2.4GHz Radio submenu on the le pane and then click the Enable buon.

5. To specify the Wi-Fi standards that your G54 should use to communicate with your client

devices, choose from the Mode drop-down list.

6. Select the Tx (Transmit) Power level of the Wi-Fi radio from the Tx Power drop-down list.

7. Select a channel number (Auto, 1 through 11) from the Channel drop-down list to

determine how the channel in your Wi-Fi network is selected.

Note: In Aut

omac mode, which is the default selecon, your G54 shall select the

channel with the least amount of Wi-Fi interference. But in Manual mode, you can

specify the channel to be used.

Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if

it is not listed as the Current Channel. In the Wi-Fi spectrum, there are mulple

channels that overlap and thus degrade Wi-Fi network performance. Channels 1,

6, and 11 are used for beer network performance and stability because they do

not overlap.

8. Set the channel bandwidth for your G54 modem from the Channel Bandwidth bo

9. Click Enable under the Dynamic Channel Selecon opon if you want your G54 modem

to periodically scan other Wi-Fi channels and switch to a channel with least amount of

interference.

Note: During sc

anning of the Wi-Fi channels, your Wi-Fi clients may get

temporarily disconnected. This opon is available if you have set Channel selecon

to Automac.

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10.To determine the me period between Dynamic Channel Selecon scans, set the DCS

scan interval from the DCS Scan Interval drop-down list.

11.Click SAVE SETTINGS.

12.You can change the Wi-Fi connecon sengs for 5GHz Radio, 5GHz High Radio, and 6GHz

Radio as well.

■ 5GHz Radio: and then perform

To change the 5GHz Radio Conguraon sengs:

a. Click Wi-Fi > 5GHz Radio on the le pane of the Wi-Fi Connecon screen.

b. Perform previous steps 5 through 11.

c. To enable 5GHz supported devices on DFS channels, select Enable under the DFS

opon. During this me your system shall scan for DFS channels and disconnects your

5GHz clients that do not support DFS funconality. These clients shall reconnect to

your Wi-Fi network using 2.4GHz.

d. Click SAVE SETTINGS.

To change the 5GHz High Radio Conguraon sengs:

a. Click Wi-Fi > 5GHz High Radio on the le pane of the Wi-Fi Connecon screen.

b. Perform previous steps 5 through 11.

c. To enable 5GHz High supported devices on DFS channels, select Enable under the DFS

opon. During this me your system shall scan for DFS channels and disconnects your

5GHz clients that do not support DFS funconality. These clients shall reconnect to

your Wi-Fi network ranging between 2.4GHz to 160GHz.

d. MU-MIMO: Enable or disable

e. Click SAVE SETTINGS.

To change the 6GHz Radio Conguraon sengs:

a. Click Wi-Fi > 6GHz Radio on the le pane of the Wi-Fi Connecon screen.

b. Perform previous steps 5 through 11.

c. MU-MIMO: You can choose to enable or disable the MU-MIMO opon.

d. PSC: You can choose to enable or disable the PSC opon.

e. Click SAVE SETTINGS.

Changing MAC ltering sengs

You can control the Wi-Fi access to your G54 using the MAC ltering sengs. These sengs

are specic to each Network name (SSID).

To change the MAC ltering mode:

1. Open a web browser and log on to open the G54 Web Manager.

For more informaon, see Starng your G54 Web Manager (page 29).

2. Click the Gateway menu link and then click the Connecon submenu opons link.

3. Click Wi-Fi > MAC Filtering to open the MAC Filtering sengs screen.

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4. Select the SSID to which you prefer to apply the MAC ltering mode.

5. From the MAC Filtering Mode drop-down list, select one of the following:

■ Allow-All: No Mac ltering rules are applied. All wireless clients can connect to your

G54.

■ Allow: On the devices in the "Wi-Fi Control list" are allowed to connect to your G54.

■ Deny: Wireless devices in the "Wi-Fi Control list" are not allowed to connect to your

G54.

Under the Wi-Fi Control List, you can view all the wireless devices (by Network name and

MAC address) that are added manually or auto-learned.

Under the Auto-Learned Wi-Fi Devices tab, it displays all the wireless devices that are

auto-learned by your G54.

6. Under the Manually-Added Wi-Fi Devices tab, type a unique name and MAC address for

the wireless device that you want to manually add and then click ADD.

7. Click SAVE.

Seng up WPS on your G54 Wi-Fi network

You can set up the Wi-Fi Protected Setup (WPS) PIN opon on your G54 to connect WPS-

enabled devices on your Wi-Fi home network.

1. Open a web browser and log on to open the G54 Web Manager.

For more informaon, see Starng your G54 Web Manager (page 29).

2. Click the Gateway menu link and then click the Connecon submenu opons link.

3. Click Wi-Fi > WPS to open the Gateway Connecon Wi‑Fi screen.

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4. Do one of the following:

■ Click the Wi-Fi Pr

otected Setup (WPS) Enable buon to turn ON WPS Wi-Fi networking

on your home network using the provided AP PIN number.

■ Click the Wi-Fi Protected Setup (WPS) Disable buon to turn OFF WPS Wi-Fi

networking on your home network.

5. Do one of the following:

■ Click the WPS Pin Method Enable buon to turn ON WPS Wi-Fi networking.

■ Click the WPS Pin Method Disable buon to turn OFF WPS Pin connecons.

6. To proceed with the PIN method, click the PIN Method opon and then Enter the WPS

Pin number listed in the AP PIN eld when you are prompted on your WPS device screen.

7. Click PAIR to connect your WPS-enabled device.

8. Repeat steps 6 through 8 for each addional WPS-enabled device that you want to

connect to your Wi-Fi home network.

9. To proceed with the Push buon opon, click the Push Buon (recommended) opon to

connect your wireless client to your network.

10.Click PAIR to connect your WPS-enabled device.

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Chapter 7

Protecng and monitoring your Wi-Fi

network

Aer you have successfully connected your G54 and your Wi-Fi devices, you should

congure your G54 to protect your Wi-Fi network from unwanted and unauthorized access

by any Wi-Fi devices that are within range of your Wi-Fi network. Although you have

congured the network security for your G54, you can use your G54 Web Manager to set

the level of security and network access that you want to allow on your Wi-Fi network.

Seng up rewall protecon

You can set up rewall lters and rewall alert nocaons to protect your computer(s) and

other connected network devices on your Wi-Fi home network. You can also block Java

Applets, Cookies, AcveX controls, popup windows, Proxies, and website access to protect

the network devices on your home network from hackers, viruses, and other aacks from

the Internet.

To set the rewall protecon level on your Wi-Fi network:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click the Firewall submenu link and then click IPv4 security (page 41) or IPv6 security

(page 43) to display the Gateway Firewall Security Level screens.

3. Select the security level that you want to set for your G54 rewall.

4. Click SAVE SETTINGS.

IPv4 security

Firewall IPv4 available security levels screen

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■ High: Safest conguraon, maximum security level

Firewall IPv4 high security level screen

■ Medium: Sa

fer conguraon, medium security level

Firewall IPv4 medium security level screen

■ Lo

w: Common security, low security level, higher risk

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■

Firewall IPv4 low security level screen

IPv6 security

Firewall IPv6 available security levels screen

Seng up P

arental Control

You can set up the following parental controls to manage and limit the usage and acvity for

specic users and client devices on your home network:

■ Allow or block access to specic Internet sites.

■ Allow or block access to specic MAC addresses.

■ Allow or block access based on specic keywords.

■ Set me limitaons for computer usage or Internet access.

Note: An

y Parental Control lters that do not include assigned ports, will apply to all

ports. This also applies to MAC addresses.

You can also link each user or client device on your home network to specic rules for login,

me-access, and content ltering.

▶ To set up Parental Control on your home network:

1. From the Web Manager screen, click the Parental Control menu link.

2. Click Managed Sites from the Parental Control submenu opons list to display the

Parental Control Managed Sites screen.

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3. Click the Managed Sites Enable buon to turn ON website and keyword blocking. The

Parental Control Managed Sites screen appears.

4. Click +ADD buon in the Block

ed Sites secon. The Add Site to be Blocked screen

appears.

5. To fully block a website, enter the website address in the URL eld and then click Y

es in

the Always Block? eld.

6. Click SAVE.

7. Repeat steps 5 and 6 for each website that you want to block.

8. To block a website for specic days and mes, enter the website address in the URL eld

and then click No in the Always Block? eld.

9. Select the Start from and End on mes of the day in the Set Block Time secon.

10.Select the days of the week in the Set Blocked Days secon.

11.Click SAVE.

12.To manage access by mulple devices in a group on your network, click Manage Groups

from the submenu and then click Enable.

13.To manage from Groups, under Managed Groups tab, you can choose to add groups.

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a. Click +ADD GROUP.

The Manually Add GROUP page appears.

b. Enter the group name in the Group Name eld.

c. Enter the number of devices in the Total Device eld that you want to group.

d. Select Yes or No under Block All opon to block all the devices connected to this

network.

e. Click SAVE to save the changes.

14.If you want to block sites, then under Blocked Sites tab, click +ADD and specify the

following details: such as Group name, URL that you prefer to block.

■ Group: Select the group under which you want to block the sites.

■ URL: Specify the URL that you want to block.

■ Date: Select the checkbox specic to the days on which you want the site to be

blocked.

■ Time: Specify the me during which the site has to be blocked.

■ Enable: Select Enable to block the site.

15.If you want to block keywords, then under Blocked Keywords tab, click +ADD and specify

the following details: such as Group name, Keyword that you prefer to block.

■ Group: Select the group under which you want to block the sites.

■ Keyword: Specify the keyword that you want to block.

■ Date: Select the checkbox specic to the days on which you want the site to be

blocked.

■ Time: Specify the me during which the site has to be blocked.

■ Enable: Select Enable to block the keywords.

16.If you want to restrict by me, then under Restricted Times tab, click +ADD and specify

the following details: such as Group name and me.

■ Group: Select the group under which you want to block the sites.

■ Date: Select the checkbox specic to the days on which you want the site to be

blocked.

■ Time: Specify the me during which the site has to be blocked.

■ Enable: Select Enable to block the keywords.

17.Click +ADD buon in the Blocked Services secon to add a service to be blocked. The Add

Blocked Service screen appears.

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18.Type the service that you want to block in the User De

ned Service eld.

19.Select UDP, TCP, or TCP/UDP for the port lter type from the Protocol drop-down list.

20.Enter the range of port numbers for the port lter range in the Start Port and End Port

elds.

21.To fully block a service, click Yes, in the Always Block? eld.

22.To block a service for specic days and mes, click No, in the Always Block? eld and

then specify the me and days in the Set Block Time and Set Block Days elds.

23.Click SAVE to save the changes.

24.To manage access to specic devices on your network, click Manage Devices from the

submenu. The Managed Devices screen appears.

25.To manage devices, click Enable.

26.

If you do not want to restrict your devices, click Allow All and then click +ADD BLOCKED

DEVICE to add only the device you want to restrict.

27.If you want to restrict your devices, click Block All and then click +ADD ALLOWED DEVICE

to add only the device you do not want to restrict.

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28.To manually block a device, type the De

vice name and the MAC address elds.

29.To fully block a device, click Yes, in the Always Block? eld.

30.To block a device for specic days and mes, click No, in the Always Block? eld and then

specify the me and days in the Set Block Time and Set Block Days elds.

31.Click SAVE to save the changes.

32.To generate, download and print reports based on your parental controls, click Reports

from the sub menu. The Reports screen appears.

33.Select the report type from the Report Types drop-down list and the me frame from the

Time Frame drop-down list.

34.Click GENERATE REPORTS.

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Seng up Port Forwarding

Your G54 rewall may be set up to block all device or applicaon connecons from the

Internet to the devices on your Wi-Fi home network. Port Forwarding allows you to open

specic ports or IP addresses on the Internet behind the rewall on your home or small

business network. It also allows for remote access to your wireless computer or other client

devices. The inbound trac from the Internet, such as specic websites or online gaming

applicaons, is forwarded to the designated open ports that you set up.

Note:

ARRIS recommends that you manually congure the TCP/IP sengs listed below on

the client device you are seng up for remote access. Otherwise, remote access to

your client device will not be available on the Internet.

■ IP address

■ Subnet mask

■ Default gateway

■ DNS address (at least one)

To set up Port Forwarding:

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click Port Forwarding from the Advanced submenu opons list to display the Port

Forwarding Conguraon screen.

Advanced Port Forwarding screen

Click the Port Forwarding Enable buon.

4. Click the +ADD SERVICE buon to open the Add Port Forward screen.

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Add Port Forward screen

Select FTP, AIM, HTTP, PPTP, HTTPs, Telnet, SSH, or Other for the Internet data transfer

protocol from the Common Service drop-down list.

Note: When Other is select

ed, the Service Name eld will display. Enter a name

for the service type you will be using.

6. Select TCP/UDP, TCP, or UDP for the Internet data transmission protocol from the Service

Type drop-down list.

7. Do one of the following:

■ Enter the IP address of your local computer that you are seng up for port forwarding

in the Server IPv4 Address eld.

■ Enter the IP address for your local computer that you are seng up for port

forwarding in the Server IPv6 Address eld.

8. Enter the starng port number of the website or online applicaon in the Start Port eld.

9. Enter the ending port number of the website or online applicaon in the End Port eld.

10.Click CONNECTED DEVICE buon to display the list of connected devices on your Wi-Fi

home network.

Connected Devices screen

11.Select the Add selecon box for the device or website you want to connect to.

12.Click Add to exit.

13.Click SAVE.

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Seng up Port Triggers

You can use Port Triggers to set up your G54 to monitor outgoing trac on specic ports on

your home network. Port Triggering can be useful for some applicaons such as video

conferencing, online chang, and online gaming that may require specic port numbers

with bi-direconal trac to funcon properly.

Note: If your G54 rewall is enabled and custom port triggers are set up, then you

must congure the rewall to allow trac through those custom ports. For more

informaon see Seng up rewall protecon (page 41).

To congure Port Triggers:

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click Port Triggering from the Advanced submenu opons list to display the Port

Triggering Conguraon screen.

Advanced Port Triggering screen

Click the Port Triggering Enable buon.

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Advanced Add Port Trigger screen

4. Click the +ADD PORT TRIGGER buon to open the Add Port Trigger screen.

5. Enter a name or descripon for the Port Trigger in the Service Name eld.

6. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list.

7. Enter the starng port number in the Trigger Port From eld.

8. Enter the ending port number in the Trigger Port To eld.

9. Enter the starng port number in the Target Port From eld.

10.Enter the ending port number in the Target Port To eld.

11.Click ADD to create the port trigger.

12.Repeat steps 4 through 11 to create addional port triggers.

Advanced Add Port Trigger screen

Seng up the DMZ hos

Warning: The g

aming DMZ host is not protected by the G54 rewall. It is exposed to

the Internet which makes it vulnerable to aacks or hacking from any client device

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(e.g., computer or laptop) on the Internet. Consider carefully before conguring a

device to be in the DMZ.

You can congure one client device on your home network to be the DMZ Host. That client

device will operate outside of the G54 rewall and allow remote access from the Internet to

your client device, gaming device, or other IP-enabled device. The DMZ Host feature will

only allow outside users to have direct access to the designated DMZ Host device and not

your home network.

To create the DMZ host:

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click DMZ to display the Advanced DMZ screen.

3. Click the DMZ Enable buon t

o set up the DMZ Host on your home network.

4. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or

gaming device that you are seng up as the DMZ host

5. Click SAVE when you are nished.

Note: T

o disable the DMZ Host, click the DMZ Disable buon and then click SAVE.

Note: R

emember to reset the IP address back to 0 (zero) to close all the ports

when you are nished with the needed applicaon. If you do not reset the IP

address, that computer will be exposed to the public Internet.

Seng up the AL

Applicaon Layer Gateway (ALG) allows your router to recognize and treats certain network

protocols.

Note: Please chang

e these sengs if recommended by your service provider.

To set up the ALG:

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1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click ALG to display the ALG screen.

3. Click the required check boxes and then click SAVE SETTINGS.

Restoring the default conguraon sengs using

your G54 Web Manager

Warning: This acon will delete your current G54 conguraon sengs and allow

you to restore the default (original) G54 conguraon.

Note: Aer the conguraon sengs are restored, the G54 automacally reboots

and you will have to log in using the default username (admin) and your current

admin password.

To open the Restart/Restore Gateway screen:

1. From the Web Manager screen, click the Troubleshoong menu link.

2. Click Restart/Restore from the Troubleshoong submenu links to display the

Troubleshoong Restart/Restore Gateway screen.

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Restore sengs scr

een

3. Click RESTORE Wi-Fi SETTINGS to reset your G54 Wi-Fi sengs.

Restore sengs scr

een

4. Click OK to restore the Wi-Fi factory defaults.

The Operation in Progress for restarng the Wi-Fi radios message displays.

Exchanging the roung informaon

The RIP protocol is used to exchange the roung informaon between the gateway and the

headend.

To enable roung informaon:

1. From the Web Manager screen, click the Advanced menu link.

2. Click Roung to display the Roung screen.

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3. Click Enable buon t

o set up the roung informaon.

4. Specify the details for the RIP (Roung Informaon Protocol) and Routed Subnet

Conguraon.

5. Click SAVE to save the changes.

Seng up Dynamic DNS client

You can congure your Gateway's router funconality as a Dynamic DNS client.

To create as DNS client:

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click Dynamic DNS to display the Dynamic DNS client screen.

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3. Click the Enable buon t

o congure your Gateway's router funconality as DNS client.

4. Click +ADD DDNS to congure new DDNS.

5. Click SAVE to save the changes.

Note: T

o disable conguring the DNS client, click the Disable buon and then click

SAVE.

Managing the UPnP network

The UPnP enabled gateway discovers all UPnP devices such as printers and computers. Using

UPnP, the ports are automacally open for appropriate services and applicaons.

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click Device Discovery to manage UPnP screen.

3. Click the Enable buon for the managing UPnP.

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4. Enter the me in the Adversement Period eld to allow your gateway to adverse the

UPnP informaon.

5. Enter the number of steps each UPnP adversement is allowed to propagate before

disappearing in the Time To Live eld.

6. Click the Enable buon to allow devices such as printers and computers to connect to a

network automacally.

7. Click SAVE.

Seng up MAC bridging

Using MAC bridging mechanism, you can allow devices on your LAN network to directly

connect to the WAN network. The bridged device will get the IP address from your Internet

provider and does not have access to your local network.

To set up the MAC bridging:

1. From the G54 Web Manager screen, click the Advanced menu link.

2. Click MAC Bridging to display the MAC Bridging screen.

3. Enter the MAC addresses of the device or the MAC range that you want to allow to

onnect to the WAN.

Changing your login password

When logging in to the G54 Web Manager for the rst me, you will be prompted to enter a

new password. However, you can also change your login password again if you want to

based on your requirement.

1. Open a web browser and log on to open the G54 Web Manager.

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For more informaon, see Starng your G54 Web Manager (page 29).

2. Click the Gateway menu link and then click the User Account submenu opon.

3. Click Account Management and the Account Management page appears.

4. Enter the current admin password in the Curr

ent Password eld.

5. Enter your new admin password in the New Password eld.

Note: R

emember passwords are case-sensive and that you can use any

combinaon of the following leers, numbers, and special characters:

■ Leers: A through Z (uppercase and lowercase)

■ Numbers: 0 to 9

■ Special characters: ! @ # $ % & *

6. Enter your new admin password in the Re-enter New Password eld.

7. Select the Show Typed Password checkbox to view the new passwords and conrm that

both passwords match.

8. Enter the CAPTCHA code located in the Type CAPTCHA Here entry box.

9. Click SAVE to update your admin password.

10.Find a secure place to write down and keep your new password for future reference.

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Chapter 8

Managing your Wi-Fi cable modem and

connected networks

You can also use the Web Manager to view and monitor the network conguraon sengs

and operaonal status of your G54.

Viewing the G54 system hardware informaon

The Gateway Hardware screen displays system hardware informaon for your G54. This

informaon may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance.

To open the G54 Hardware informaon screen:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Hardware from the Gateway submenu links and then click System Hardware from

the Hardware submenu opons.

The Gateway System Hardware screen appears.

Viewing the G54 sow

are version

The Gateway Soware Version screen displays device soware related informaon for your

G54. This informaon may be helpful if you have to contact ARRIS or Comcast for technical

support.

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To open the Soware screen of your G54:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Soware from the Gateway submenu links.

The Gateway Soware screen appears.

Viewing the wireless in

formaon

You can view your G54 wireless components.

To view the wireless informaon screen:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Hardware from the Gateway submenu links and then click Wireless from the

Hardware submenu opons to display your wireless informaon screen.

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Viewing and downloading the device rm

ware

details

The Gateway Hardware screen displays system hardware informaon for your G54. This

informaon may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance.

To open the G54 Hardware informaon screen:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Device from the Gateway submenu links and then click Firmware Upgrade from the

Hardware submenu opons.

The Device Firmware Upgrade screen appears.

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3. Under Do

wnload backup tab, click Generate archive to download a set of current

conguraon les.

4. Under Restore backup tab, click Upload archive to restore the conguraon les.

You can upload the previously generated backup archive conguraon les.

Managing the front panel LED behavior

You can manage the front panel LED behavior of your G54.

To manage the front panel LED behavior:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Hardware from the Gateway submenu links and then click Front Panel from the

Hardware submenu opons to display the Gateway Front Panel LED screen.

3. You can choose the following sengs t

o manage your front panel LED behavior:

■ Normal

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■ O Except Alerts

■ O Always

4. Click SAVE LIGHTING MODE to save your changes.

Managing me servers

You can use this feature to provision accurate me on your G54. The me is retrieved from

the servers listed in the order. If the rst server is not accessible, then the next server shall

be used. You can also choose your preferred mezone for accurate local me.

To provision accurate me and to modify the me zone selecon:

1. From the G54 Web Manager screen, click the Gateway menu link.

2. Click Hardware from the Gateway submenu links and then click Time from the Hardware

submenu opons.

The Time screen appears.

3. Under the Time Server tab, if you prefer to retrieve me from the servers, then click the

Enable buon under Enable Time Server.

4. Under the Time Zone tab, you can choose to select Automac or Manual me zone

selecon and also specify the Time Format and Date Format.

5. Click SAVE TIME SETTINGS.

Managing Advanced service (Amazon)

You can use this feature to setup/install your device easily using Amazon Frustraon Free

Setup (AFFS) technique oered by Amazon.

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To enable this feature:

1. From the G54 Web Manager screen, click Advanced from the Gateway submenu links

and then click Services.

The Amazon Services screen appears.

2. Under the Amaz

on Wi-Fi tab, click the Enable buon allowing you to setup/install the

device easily using the AFFS technique oered by Amazon.

Seng up an Ethernet port connecon for your

data input

If you have installed your G54 using an Ethernet port for your data input, perform the

following to acvate the Ethernet port.

To open the Gateway hardware Ethernet screen:

1. From the G54 Web manager screen, click the Connecon menu link to display the Status

and WAN submenu links.

2. Click the WAN submenu link to open the Gateway Connecon WAN screen.

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3. Click EDIT on the W

AN screen.

4. Click Interface CHANGE to select either DOCSIS (for a regular cable connecon) or

Ethernet (for an input signal from a dierent modem device) with an Ethernet connecon

from the modem device to your G54 10G port.

From the G54 Web manager screen, click the Gateway menu link.

1. Click Soware from the Gateway submenu links to display the Gateway Soware screen.

2. Click Ethernet from the Hardware submenu links.

The Gateway Hardware Ethernet screen appears.

3. Click the Enable buon in the LAN E

thernet Port 4 box.

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Reboong your G54

Choose one of the following opons to reboot (or restart) your G54:

■ Using the Reboot/restore opon available on your G54 Web Manager screen: Reboong

your G54 using the Web Manager (page 66)

■ Using the Reset buon on the rear panel of your G54: Reboong your G54 using the

Reset buon (page 66)

Reboong your G54 using the Web Manager

To reboot (or restart) your G54 modem using the Web Manager:

1. From any of the G54 Web Manager screen, click the Troubleshoong menu link.

2. Click Restart/Restore Gateway from the Troubleshoong submenu links.

3. Click RE

START GATEWAY located in the Reset / Restore Gateway table.

The following Reset your Gateway message appears.

4. Click OK t

o reboot your G54 modem and then log back in.

Reboong your G54 using the Reset buon

To reboot (or restart) your G54 using the Reset buon:

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1. Insert the end of a paper clip (or other small object with a narrow p) into the indented

Reset buon opening on the rear panel of your G54.

2. Press and hold the small object in place for three to four seconds.

Warning: Do not pr

ess the Reset buon for more than ve seconds. If you do,

your G54 modem shall reset automacally and your custom gateway conguraon

sengs (e.g., admin password, network name (SSID) and password) shall be

deleted and replaced with the factory default conguraon.

3. Remove the paper clip or small object from the Reset buon opening.

Restoring the default conguraon sengs using

your G54 Web Manager

Warning: This acon will dele

te your current G54 conguraon sengs and allow

you to restore the default (original) G54 conguraon.

Note: Aer the c

onguraon sengs are restored, the G54 automacally reboots

and you will have to log in using the default username (admin) and your current

admin password.

To open the Restart/Restore Gateway screen:

1. From the Web Manager screen, click the Troubleshoong menu link.

2. Click Restart/Restore from the Troubleshoong submenu links to display the

Troubleshoong Restart/Restore Gateway screen.

Restore sengs screen

3. Click RESTORE Wi-Fi SETTINGS to reset your G54 Wi-Fi sengs.

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Restore sengs scr

een

4. Click OK to restore the Wi-Fi factory defaults.

The Operation in Progress for restarng the Wi-Fi radios message displays.

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Chapter 9

Troubleshoong ps

If the soluons listed in the Troubleshoong Soluons table below do not solve your

problem, please contact your service provider for assistance.

You may have to reset your G54 conguraon to its original factory sengs if your G54 is

not funconing properly.

Soluons

G54

problem Possible soluon

Cannot Send or

eceive Data

Check each end of the coaxial cable connecon on the G54 and

cable wall outlet.

Use your hand to ghten each connector, if necessary.

Check the Ethernet cable (if connected) to make sure it is properly

connected to your G54 and computer.

If you have cable television service, check your television to ensure

your cable service is operang properly.

If none of the above soluons resolves the problem, visit the

ARRIS Support website at hps://arris.com/selelp for assistance.

Cannot Access the

Internet

Check that all cable and power connecons on your G54 and

computer are properly connected.

Check that the front panel LED is lit up solid.

Contact your service provider for assistance.

Wi-Fi Devices Cannot

Send or Receive Data

If the problem connues aer checking the coaxial cable and

Ethernet connecons and your IP address, check the Wi-Fi

Security Mode seng on the Gateway Wi-Fi Connecon screen.

If you enabled Wi-Fi security and congured a passphrase on your

G54, be sure each aected Wi-Fi client has the idencal

passphrase. If this does not solve the problem, check if the Wi-Fi

client supports the selected Wi-Fi security method.

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Warranty Informaon

CommScope, Inc. ("ARRIS")

Retail Purchasers

If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller,

ARRIS warrants to you, the original end user customer, that (A) the Product, excluding

Soware, will be free from defects in materials and workmanship under normal use, and (B)

with respect to Soware, (i) the media on which the Soware is provided will be free from

defects in material and workmanship under normal use, and (ii) the Soware will perform

substanally as described in its documentaon. This Limited Warranty to you, the original

end user customer, connues (A) for Soware and the media upon which it is provided, for a

period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS

reseller, and (B) for the Product (excluding Soware), for a period of one (1) year from the

date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this

Limited Warranty or to obtain technical support, you must visit the ARRIS Support website at

hps://arris.com/selelp. ARRIS’ sole and exclusive obligaon under this Limited Warranty

for retail sales shall be to repair or replace any Product or Soware that does not meet this

Limited Warranty. All warranty claims must be made within the applicable Warranty Period.

Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail

reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this

Product (including Soware) may have been provided to your cable operator or Internet

Service Provider ("Service Provider") from whom you obtained the Product. Please contact

your Service Provider if you experience problems with this Product.

General Informaon

The warranes described in this Secon shall not apply: (i) to any Product subjected to

accident, misuse, neglect, alteraon, Acts of God, improper handling, improper transport,

improper storage, improper use or applicaon, improper installaon, improper tesng or

unauthorized repair; or (ii) to cosmec problems or defects which result from normal wear

and tear under ordinary use, and do not aect the performance or use of the Product.

ARRIS’ warranes apply only to a Product that is manufactured by ARRIS and idened by

ARRIS owned trademark, trade name or product idencaon logos axed to the Product.

ARRIS does not warrant to you, the end user, or to anyone else that the Soware will

perform error free or without bugs.

ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD

PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),

THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED

OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST

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INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow

for the exclusion of implied warranes, so the above exclusion may not apply to you.

What addional provisions should I be aware of? Because it is impossible for ARRIS to know

the purposes for which you acquired this Product or the uses to which you will put this

Product, you assume full responsibility for the selecon of the Product for its installaon and

use. While every reasonable eort has been made to insure that you will receive a Product

that you can use and enjoy, ARRIS does not warrant that the funcons of the Product will

meet your requirements or that the operaon of the Product will be uninterrupted or error-

free.

ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF

THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF

THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have

arising out of or in connecon with this Product, whether made or suered by you or

another person and whether based in contract or tort.

IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,

INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER

DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY

BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE

PRODUCT.

These maers are governed by the laws of the Commonwealth of Pennsylvania, without

regard to conict of laws principles and excluding the provisions of the United Naons

Convenon on Contracts for the Internaonal Sale of Goods.

Retail Purchasers Only

If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller,

please visit the ARRIS Support website at hps://arris.com/selelp, for warranty service.

Cable Operator or Service Provider Arrangements

If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail

reseller, please contact your Service Provider for technical support.

Arris 1001658 Cable Modem Router Surfboard DOCSIS 3.1 Gigabit

Product's Documents

User Guide

Specifications

Arris 1001658 Questions and Answers