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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square
and have sufficient room for range clearance.
Cannot move appliance easily. Appliance Cabinets not square or are built in too tightly. Contact builder or installer to make
must be accessible for service, appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Oven control beeps continuously with no
indicator lights flashing. (If model is
equipped with a display F1, F3 or F9 will
show.)
This oven is equipped with a state of the art electronic oven control. Among its
many features is afull time oven circuit diagnostics system. The control constantly
monitors its internal circuitry as well as several crucial oven circuits to insure they
are all operating correctly. If at any time one of these systems fails, the control will
immediately stop operation, and beep continuously (flashing an error code of F1,
F3or F9 in the display window, ifequipped). Electronic control has detected a fault
condition, press STOP/CLEAR to clear the display and stop the beeping.
Reprogram oven, iffault recurs, record fault number, press STOP/CLEAR and
call Sears at 1-800-4-MY-HOME® (See back cover).
Surface element too hot or not hot enough. Incorrect control setting. Make surethe correct controlis on for the surface unit to be used.
Surface element does not heat. Lightweight orwarped pans used. Use onlyflat, evenlybalanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of
the material affect heating. Heavy and medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily.
No power to the appliance. Check steps under "Entire Appliance Does Not Operate" in
this Before You Call checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Entire appliance does not operate.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. For assistance call Sears at 1-800-4-MY-HOME® (See
back cover).
Power outage. Check house lights to be sure. Call your local electric company for
service.
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