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EN-22
TROUBLESHOOTING
•
Before calling for service, please review
the Troubleshooting list below, since
the problem may not be the product
malfunction.
ABOUT THE PRODUCT
Odor and smoke persists.
• Check the filters. If they appear to be extremely
dirty, clean or replace them.
Air discharged from the product has an
odor.
• Check to see if the filters are extremely dirty.
• Clean or replace the filters.
• Use only fresh tap water. Using other water
sources risks the growth of mold, fungi, or
bacteria.
The product does not operate when
cigarette smoke is in the air.
• Make sure the product is installed in a location in
which the sensors can detect cigarette smoke.
• Check to see if the Sensitive Dust Sensor
openings are blocked or clogged. If they are
blocked or clogged, clean the Sensor Filter or the
Back Panel.
Smell from a new product and/or filter.
• Immediately after removing the plastic bag, a
slight odor may occur. This odor is not harmful for
filter performance or human exposure.
The product makes a clicking or ticking
sound.
• The product may make clicking or ticking sounds
when it is generating ions.
The Air Quality Indicator is blue even
when the air is not clean.
• The air may have been dirty when the product
was plugged in. Unplug the product, wait one
minute, and then plug the product in again.
The Air Quality Indicator is red even when
the air is clean.
• Dirty or clogged Sensitive Dust Sensor openings
interfere with sensor operation. Gently clean the
Sensor Filter or the Back Panel.
The Air Quality Indicator changes color
frequently.
• The Cleanliness Indicator automatically changes
color when the Sensitive Dust Sensor and Odor
Sensor detect impurities. If you are concerned
about the change, you can change sensor
sensitivity. (Page 24, 25)
Filter Maintenance Indicator is on.
• Whenever after performing maintenance or
replacing the Humidifying Filter, connect the
power cord to an outlet and then press the Filter
Reset Button for more than 3 seconds.
(Page 18)
The Display goes off.
• When the Light Control is set to “OFF”, the light is
always off.
If you do not want the light to be off, set the Light
Control to “Auto” or “Dim” setting. (Page 24,
25)
• In Sleep mode, when the Light Control is set to
"Auto", the light will automatically switch to dim or
off based on the brightness of the room.
The Display does not match weather
report or another hygrometer or
thermometer in the room.
• Outdoor and indoor as well as the home
environment (the volume of traffic nearby, number
of stories in home, etc.) may cause a reading
different than those data.
• There is a difference in the level within the same
room.
The Humidify Indicator on the Display
does not light up when the Humidifying
Tray is empty.
• The room has reached the appropriate level of
humidity and has stopped humidifying.
• Check the Humidifier Float for impurities. Clean
the Humidifying Tray. Make sure that the product
is on a level surface.
The water level in the Humidifying Tray
does not decrease or decreases slowly.
• Check to see if the Humidifying Tray is correctly
installed. Check the Humidifying Filter.
• If the filter is extremely dirty, clean or replace it.
One of the following is displayed.
• Unplug the product, wait one minute, and then
plug the product in again.
KCP110UW_70UW_110CW_70CW_2nd.indb 22KCP110UW_70UW_110CW_70CW_2nd.indb 22 2022/03/23 11:17:002022/03/23 11:17:00
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