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Problem Cause Solution
Stove Burning Too Hot Or Too Fast Excessive air fueling fire. Adjust air control on stove.
Check gaskets with dollar bill test
(close the door on a dollar bill. If
you can pull the bill out between
the door and gasket, the seal is too
loose) on loading door, bypass
door, top lid. Replace gaskets if
necessary.
Consider installing pipe damper
in chimneys with excessive draft.
Check the air damper plate under
the rear flue exit. Make sure the
damper plate is not lifted off its
track. If it is, with a gloved hand,
gently push the plate up and rest
it back into the slide track.
Stove Not Burning Hot Enough Combustor not firing. Follow instructions for starting fire
and make sure firebox is up to 500
0
before engaging combustor. Once
combustor is engaged, set air
control at 1 and leave alone.
Wet wood. Test stove by making a fire with wood
that is kiln dried (available at
supermarkets or Woodstock Soapstone).
Heat going up chimney. Test by attaching thermometer to
stovepipe. Temperature on stovepipe
should register 200º - 300º while
combustor is engaged. Consider
installing pipe damper.
Acrid Odor During First Burn
Water Leaking From Chimney
Stovepipe installed incorrectly.
Paint curing/window gasket curing.
Open windows and try to leave
house during first several burns
until paint/gasket is cured.
Rain coming down chimney
without a cap.
Install a cap on chimney.
Install stovepipe crimped end
down to allow condensation to run
back inside the stovepipe and stove
instead of running down outside of
pipe.
New masonry chimney curing. Burn several fires without using
combustor in order to heat inside of
new chimney and cure masonry
completely.
Failure of seal on storm collar. If water is leaking along outside of
pipe, most likely rain is getting
through between storm collar and
chimney pipe. Re-caulk.
Is my Combustor still working?
Your catalytic combustor is viable for 12,000 to 14,000 burn hours. This translates, roughly, into a life span of 4 -6
years. If the catalytic coating is not working as it should, it is not burning the gas vapors in the smoke and there-
fore, the smoke exiting your chimney will be darker in color. If your draft is sluggish and you have ruled out any
draft related issues in the venting or in the wood supply, your combustor may not be burning the smoke vapors
and too much volume is trying to pass through the honeycomb at one time. If heat output is diminished, and any
other factors are ruled out, that may also be a sign that the catalytic combustor is not burning the smoke vapors,
therefore not extracting maximum heat from available btu’s in the wood you are burning.
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