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4. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
! !
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner won’t run
Not firmly plugged in.
Plug unit in firmly.
No voltage in wall plug.
Check fuse or breaker.
Blown fuse or tripped breaker.
Replace fuse or reset breaker.
Thermal protector activated.
Allow cleaner to cool for 30 minutes (this will
reset the thermal protector).
Agitator brushes
aren’t turning
Custom Control™ switch set
on bare oor position.
Set switch to carpet position.
Agitator is obstructed.
Clear obstruction.
Cleaner / tools
won’t pick up
Broken or worn belt. Replace belt.
Brushroll worn. Replace brushroll.
Filter bag full. Change filter bag.
Incorrect carpet height
setting.
Move carpet height control to lower setting.
Blockage in air flow passage. Clear blockage.
Cleaner hard to
push
Incorrect carpet height setting. Move carpet height control to higher setting.
Cleaner won’t
self-propel
Flat belt broken or worn. Replace belt.
Self-propel button in OFF
position.
Slide button to ON.
Brushroll not
turning
Brushroll in OFF position. Move brushroll control to ON position (carpet).
Flat belt broken or worn Replace belt
Powered hand
tool brushroll
won’t turn
Too much pressure being
applied to tool.
Continue using tool applying light pressure.
Blockage in turbine channel. Remove blockage.
Broken or worn belt. Replace belt
Low cleaner suction. Check items under “Cleaner won’t pick up”.
To reduce risk of personal injury - unplug cleaner before servicing.
17
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