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Before You Call For Service
Gas Cooktop
Questions ?
Before you
call for
service...
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT
LIGHT OR SPARK
RANDOMLY
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
BURNER FLAMES
VERY LARGE
OR YELLOW
BURNER CONTROL
KNOB WILL NOT
TURN
AREAS OF
DISCOLORATION
ON THE COOKTOP
SURFACE
PLASTIC MELTED
TO THE SURFACE
PITTING (OR
INDENTATION)
OF THE COOKTOP
SURFACE
Make sure electrical plug is plugged into a live power outlet.
Burner parts not replaced correcfl>
Slits in tile burner heads may be clogged.
Burner parts not replaced correcfl> See tile sealed burner assemblies
section.
Tlle coulbtlsfion quality of burner flames needs to be determined
visually.
A. Yellow flames: Callfor
service.
B.Yellowtips onouter cones:
Normalfor LP gas.
C. Soft blueflames: Normal
for natural gas.
If burner flames look like (A), call fin service. Normal burner flames
should look like (B) or (C), depending on the type of gas. With LP
gas, some yellow tipping on outer cones is normal.
If cooktop is connected to LP gas, contact tile person who installed
your cooktop or made tile conversion.
When tlle knob is at tlle OFF position, it must be pushed
down before it can be turned, and it can only be turned in a
counterclockwise direction. When tile knob is at any other
position, it can be turned in either direction without being
pushed in.
* Food spillovers not cleaned before tile next use. See the (;hiss
Cooht@ Sut_hce Cleaning" section.
* Hot cooktop came into contact with plastic placed on tlle hot
cooktop. See tlle (;lass su@lce - Potential jbr pe_wlanent damage section
in tile (;lass Co&t@ Su@ce Cleaning" section.
*A hot sugar mixture was spilled on tile cooktop. Call a qualified
technician for replacement.
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