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8
Troubleshooting:
Questions Answers
What kind of coffee
should I use?
Any ground coffee! You can buy pre-ground coffee from supermarkets in a
variety of different flavours and blends to suit your taste, you can grind your
own coffee beans, or you can buy beans from your favourite coffee shop and
ask for them to be ground to filter consistency.
How do I clean the
filter?
The filter can be washed out in warm water. However, it must be fully dry
prior to re-insertion into the unit.
Can I put the carafe in
the microwave?
No. NEVER put the carafe in the microwave or on a hotplate.
The funnel will not stay
in place
Ensure the funnel has been correctly positioned and locked into place. Refer
to the ‘Using Your Appliance’ section of this manual for more information on
how to correctly attach the funnel to the unit.
The unit is not working.
Make sure the unit is plugged into a wall outlet and the socket switch is
turned to the On position. If the unit still does not work, there may be an issue
with it. Contact a qualified service person or our Customer Support team.
The unit is plugged in
and the light is on, but
no coffee is brewing.
Ensure the unit’s control dial is set to the position.
Water is leaking from
the carafe.
The carafe is incorrectly positioned. Correctly position the carafe within the
brewing cavity.
The water tank has been filled beyond the MAX level. Dispose of some of the
water in the tank until the water level is at or below the MAX marking
Water is leaking from
the underside of the
unit.
There is too much water in the drip tray. Empty and clean the tray.
There may be an issue with the unit. Contact a qualified service person or our
Customer Support team.
Water is leaking from
the edge of the filter.
There may be coffee grounds or residue on the edge of the filter. Clean the
filter to dispose of any grounds or residue.
The coffee tastes acidic.
The de-scaling solution was not suciently rinsed off when cleaning the unit.
Follow the instructions in the ‘Cleaning and Care’ section of this manual to
correctly de-scale and clean the unit.
The coffee has been stored in an excessively hot or humid place, or for an
excessive length of time. Dispose of the coffee powder and replace with a
fresh batch. Ensure coffee powder is tightly sealed and correctly stored after
opening.
The frothing function is
not working.
The steam setting has not been selected. Ensure the unit’s control dial is
turned to the position.
The water is not hot enough yet. Allow the water sucient time to heat up.
When the water is hot enough, steam will automatically begin emitting from
the steam wand.
Skimmed milk has been used. Use full fat milk.
The shape of the container hinders the frothing process.
There is rust in the
water tank
The de-scaler used maybe not be recommended and therefore may corrode
the metal parts.
DO NOT take the appliance apart if the cause of failure is not found. Contact the authorised service facility.
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