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33
TROUBLESHOOTING - CONNECTED MODELS
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual.
Please include a daytime phone number in your correspondence.
Connection Status Control Panel Indicator Lights
Refrigerator is not connected. Wi-Fi White icons ar
e both OFF.
Refrigerator is attempting to connect to home Wi-Fi router. Wi-Fi White icon is blinking fast.
Refrigerator connected to home Wi-Fi router and is attempting to
connect to Hotpoint Cloud.
Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.
Refrigerator is connected to home Wi-Fi router, but not connected to the
Hotpoint cloud.
Hotpoint
®
app does not work.
Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.
Refrigerator is connected to home Wi-Fi r
outer and the Wi-Fi icon is ON.
Hotpoint
®
app works.
Wi-Fi White icon is ON.
Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.
Refrigerator is in the pr
ocess of a software update.
Hotpoint
®
app works.
Wi-Fi White icon is ON and ashing continuously while
softwar
e updates.
If you experience Possible Causes Solution
Refrigerator is not connected to home
Wi-Fi router
. (Wi-Fi icon is OFF.)
The refrigerator may be in Standby
mode.
Touch and hold Connect button together for
3 seconds to see the Wi-Fi icon blinking, then
lights are ON solid. All indicator lights are OFF
when in Standby mode.
The refrigerator has never been
connected to the home Wi-Fi router.
See the “Connectivity Setup” section.
Lost connection to home Wi-Fi router . Check whether the router is ON and working
with other computers or devices in the home
(able to access the Internet).
Weak signal strength or signal
interference between the refrigerator and
router.
Try to place the wireless router closer to the
refrigerator. It may be necessary to install a
Wi-Fi range extender.
The refrigerator is already connected to
another WiFi Router.
See the “Connectivity Setup” section to
disconnect the Refrigerator from the Wi
router and try reconnecting again.
Wi-Fi icon does not light at all after
touching and holding CONNECT.
Something may be wrong with the
refrigerator.
Unplug or disconnect refrigerator power for
30 seconds. Return power. Repeat Wi-Fi
connecting process.
Verify that the refrigerator operates correctly,
except for not being able to connect. Call for
possible additional troubleshooting.
Refrigerator is connected to home Wi-Fi
router, but Hotpoint
®
app does not work.
Connection to the Hotpoint
®
app may
be unavailable.
Check Internet.
User account has not been pr
operly
set up or the refrigerator has not been
registered in an account.
See the “Connectivity Setup” section or the
Hotpoint
®
app directly for account setup and
r
efrigerator registration instructions.
Verify that the refrigerator is paired with your
account in the app.
Verify correct email address, mobile number,
and notication preferences.
Router is not connected to Internet. Check other devices connected to Internet
through same router.
Check other devices connected to
Internet through same router.
Wi-Fi disconnected. Touch and hold Connect button for 3 seconds
to enable Wi-Fi. Power off service breaker for
30 or more seconds, power back on, and then
use alternate set-up instructions available in
the Hotpoint mobile App.
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