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Problem What to do
Operational problems
ie: Oven, grill or hob not working
Check the electricity is turned on
Check your fuses. If the fuse continues to blow, call the Service Centre
Check the circuit breaker
Ensure correct knob is turned
Gas only – Dry or clean ignition electrodes
Gas only – Make sure flame ports and ignition areas are clean and dry
Gas only – Check gas supply is on
Gas only – Ensure cap/crown correctly fitted.
Replace or tighten light globes (where fitted)
Heat up problems Oven not pre-heated – Pre-heat oven for 30 minutes
Check oven door is closed properly
Remove foil or trays from bottom of oven
Change set oven temperature
Preheat your oven/grill before you put the food in to be cooked
Unit smoking odours Turn oven/grill on high to remove protective oils
Persistent gas smell – do not operate appliance. Call service 131349
Condensation
Note: some condensation is normal and
is to be expected during cooking
Reduce the amount of water used for cooking
Leave the door open after cooking if food remains in cooker for warming
Timer not audible Turn Timer knob past 15-minute mark then to the required number of minutes
Oven shelf tight Remove shelf and insert as per diagram
Stains appear to be under ceramic These stains are on the SURFACE of the glass and can be cleaned off with a razor blade
scraper and ceramic glass cleaner.
If you have a problem with your appliance check the following before you ring the service line.
When you need information, service or replacements please quote:
1. Model Number
2. Serial Number: You can find these on the data plate, which can be seen when the oven door is open. If you need more information, please contact the
Customer Care Centre on 1300 363 640 (Australia – Centre is open 8.00am to 5.00pm Monday to Friday EST) Or 0800 436 245 (New Zealand –
Centre is open 8.00am to 5.00pm Monday to Friday). Only authorised service centres should carry out servicing. Otherwise warranty may be void.
If you have a warranty or spare parts enquiry, you should call the numbers listed on the back page.
troubleshooting
16 TROUBLE SHOOTING Chef 540 Upright Cooker
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