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24
FAQ
I cannot run the Samsung Portable
SSD Software 1.0.
The Samsung Portable SSD Software 1.0 can only run on certain OS
versions (or newer).
Please see below for supported OS versions:
Windows OS: Windows 7 or higher
Mac OS: Mac OS X 10.10 or higher
The “USB storage unexpectedly
removed” message appears on the
status bar of my mobile device.
In order to use the Samsung Portable SSD Software 1.0, permission to
access the USB device is required. This message appears when the
access permission is removed from the mobile device. When you
launch the mobile Samsung Portable SSD app, you can use the T7
Touch normally again.
When I connect the T7 Touch to
devices other than a PC, they do not
recognize the T7 Touch.
The T7 Touch was developed for use with Windows OS and Mac OS
PCs and mobile devices. When connected to devices other than
those, the T7 Touch may not be recognized or use of its features may
be restricted depending on their level of support. Moreover, if you
have enabled security mode with Password, you cannot enter your
password from non-PC or non-mobile devices and thus will be unable
to access data stored on the T7 Touch. Please disable the security
mode before using the T7 Touch with such devices.
I have lost my password. Can I
disable security mode?
No, you cannot. If you lose your password, you cannot disable the
security mode. Therefore, make sure not to lose it. However, If you’ve
enabled fingerprint security mode, you can unlock T7 Touch.
My T7 Touch is not recognized by
devices.
Please make sure that the T7 Touch is connected securely to the USB
port.
Some PCs may not recognize the T7 Touch when connected to the
USB 2.0 port if the current exceeds the maximum limit (500 mA)
described in the Power Specifications. In such cases, please try a
different USB port.
If you use cables other than the one included in the product
package, the T7 Touch may not be recognized.
If the T7 Touch is correctly connected but still not recognized by
devices, find the Service Centers specified in the User Manual or on
the Samsung website
(https://www.samsung.com/semiconductor/minisite/ssd/support/cs/),
and make an inquiry.
After connecting T7 Touch and PC,
Motion LED is activated randomly.
Motion LED may be activated randomly depending on I/O operation.
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