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7 Trouble-shooting
ResultPossible causeSolution
Unsatisfactory
wash result using li-
quid detergent
▪ Liquid detergent does not
contain bleach.
▸Use washing detergent containing
bleach (see page 14).
Soap deposits on
washing
▪ Water hardness is too
high.
▸Soap detergent should only be used if
the water hardness is below 25 °fH
(see page 15).
Unsatisfactory rins-
ing performance
▪ Too much washing deter-
gent.
▸Adjust washing detergent dosage to
water hardness and degree of soiling
(see page 15).
▪ Very soft water (below
15°fH)
▸Select user setting «soft water».
Fabric stains▪ Rust stains
▪ Chemical effect
▪ Residues from hair care
products, cosmetics and
plants can react with the
suds to cause a chem-
ical reaction that can res-
ult in staining.
▸Brush out pockets in garments.
▸Wash items with metal parts separ-
ately.
Colour run▪ Non-fast colours in the
wash.
▸Wash white and coloured textiles sep-
arately.
▸Follow fabric care labels (see page 8).
▪ Items in the wash whose
colour has run.
▸Empty garment pockets.
Holes, rips or tears▪ Items in the wash with
zips or hooks open.
▸Fasten zip fasteners and hooks before
washing.
▸Wash delicates in a laundry bag or pil-
low case.
▸Turn pockets inside out.
▸Empty garment pockets.
▪ Chemical effect of wash-
ing detergent, textile
quality
▸Do not put washing detergent directly
onto the laundry.
▪ Washing drum damaged
by foreign objects (e.g.
nails, paper clips, etc.)
▸Inspect washing drum for foreign ob-
jects and damage.
▸Remove foreign objects.
▸Call Customer Services if the washing
drum is damaged.
40
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