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7 Trouble-shooting
7 Trouble-shooting
You may be able to trouble-shoot the following errors yourself. If not, note down the error
message in full (message, F and E numbers) and call Customer Services.
7.1 Error messages
DisplayPossible causeSolution
A2
Check water outlet
▪ The foreign body trap is
clogged.
▪ The drain pump is
blocked.
▪ The drain hose is bent or
kinked.
▪ The outlet or drain trap is
clogged.
▸Check cause (see page 33).
▸Touch the
button.
▸Restart the programme.
A3
Clean foreign body
trap
▪ The foreign body trap is
clogged.
▪ The circulation nozzle is
clogged.
▸Check cause (see page 33).
▸Touch the
button.
▸Restart the programme.
A5
Spin stop:
Unbalanced load
▪ Large items are unevenly
distributed in the washing
drum.
▸Wash large and small items together.
▪ Pillows or similar items in
the wash.
▸Remove the pillows.
▸Spin the washing again.
▸Spin the pillows separately.
▪ Wash items are tangled.▸Separate the wash items.
▸Fasten duvet covers and pillow cases.
▸Spin the washing again.
A6
Check foreign body
trap
▪ The foreign body trap is
missing or is not sitting
correctly.
▸Check cause (see page 33).
▸Touch the
button.
▸Restart the programme.
A9
Check water inlet
▪ The water tap is turned
off.
▪ The water inlet filter is
clogged.
▪ Water supply is interrup-
ted.
▪ Water pressure is too
low.
▸Clean water inlet filter or restore water
supply (see page 32).
▸Touch the
button.
▸Restart the programme.
35
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