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13
TROUBLESHOOTING PROCEDURES FOR WILLOW
Issue Cause What to do
After installation,
the unit doesn’t
work.
1. The power source is not turned ON. 1. Make sure the circuit breaker and the unit’s
power is ON.
2. The power line and the cable locking connector
is not connecting properly.
2. Check the power connection with the unit is
connected properly.
3. The switch wirings are disconnected. 3. Make sure the wirings between the switch are
connected properly.
5. The switch is defective. 5. Change the switch.
Light works,
but motor is not
turning.
1. The motor is defective, possible seized. 1. Change the motor.
2. The thermally protected system detects if the
motor is too hot to operate and shuts the motor
down.
2. The motor will function properly after the
thermally protected system cool down.
3. Damaged capacitor. 3. Change the capacitor.
4. The motor wire is not connected. 4. Make sure the motor wire is plugged into the
molex connector.
The unit is
vibrating.
1. The motor is not secure in place. 1. Tighten the motor in place.
2. Damaged blower wheel. 2. Change the blower.
3. The hood is not secured in place. 3. Check the installation of the hood.
The motor is
working, but the
lights are not.
1. Defective halogen bulb. 1. Change the halogen bulb.
2. The light bulb is loose. 2. Tighten the light bulb.
3. The wires on the switch. 3. Make sure the wires on switch are connected
properly.
The hood is
not venting out
properly.
1. The hood might be hanging too high from the
cook top.
1. Adjust the distance between the cook top and
the bottom of the hood within 30” and 36”
range.
2. The wind from the opened windows or opened
doors in the surrounding area are affecting the
ventilation of the hood.
2. Close all the windows and doors to eliminate
theoutsidewindow.
3. Blockage in the duct opening or duct work. 3. Remove all the blocking from the duct work or
duct opening.
4. The direction of duct opening is against the wind. 4. Adjust the duct opening direction.
5. Using the wrong size of ducting. 5. Change the ducting to correct size.
Metallteris
vibrating.
1. Metallterisloose. 1. Changethemetallter.
2. Springclipisbroken.(bafelter) 2. Change the spring clip.
Troubleshooting
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