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13
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your Washer”
section.
Feet may not be in contact
with the floor.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the Drain/Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This is
normal.
Water Leaks
Check the following
for proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten fill hose connection.
Fill hose washers. Make sure all four fill hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drain
pipe or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets).
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer Not Performing As Expected
Not enough water
in washer
Load not completely covered in water. This is normal operation for a high efficiency washer. If the Water
Level knob is set to Auto setting, the load will not be completely
under water. The washer senses load sizes and adds correct
amount of water for optimal cleaning.
Use Bulky Items cycle for higher water fill, or set Water Level knob
to Deep Water Wash setting. See “What’s Under the Lid” and
“Cycle Guide” to match your load with the best cycle.
Run Clean Washer with affresh
®
cycle to optimize the water level
and wash performance due to soil buildup in washer basket.
First try the solutions suggested here or visit our website at www.maytag.com/owners
(in Canada, www.maytag.ca/owners) for assistance and to possibly avoid a service call.
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