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23
FAQ
I cannot run the Samsung
Portable SSD Software 1.0.
The Samsung Portable SSD Software 1.0 can only run on certain
OS versions (or newer).
Please see below for supported OS versions:
Windows OS: Windows 7 or higher
Mac OS: Mac OS X 10.10 or higher
The “USB storage unexpectedly
removed” message appears on the
status bar of my mobile device.
In order to use the Samsung Portable SSD Software 1.0,
permission to access the USB device is required. This message
appears when the access permission is removed from the mobile
device. When you launch the mobile Samsung Portable SSD app,
you can use the T7 normally again.
When I connect the T7 to devices
other than a PC, they do not
recognize the T7 .
The T7 was developed for use with Windows OS and Mac OS PCs
and mobile devices. When connected to devices other than
those, the T7 may not be recognized or use of its features may be
restricted depending on their level of support. Moreover, if you
have enabled security mode with Password, you cannot enter
your password from non-PC or non-mobile devices and thus will
be unable to access data stored on the T7. Please disable the
security mode before using the T7 with such devices.
I have lost my password. Can I
disable security mode?
No, you cannot. If you lose your password, you cannot disable the
security mode. Therefore, make sure not to lose it.
My T7 is not recognized by
devices.
Please make sure that the T7 is connected securely to the USB
port.
Some PCs may not recognize the T7 when connected to the
USB 2.0 port if the current exceeds the maximum limit (500
mA) described in the Power Specifications. In such cases,
please try a different USB port.
If you use cables other than the one included in the product
package, the T7 may not be recognized.
If the T7 is correctly connected but still not recognized by
devices, find the Service Centers specified in the User Manual or
on the Samsung website (http://www.samsung.com), and make
an inquiry.
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