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37
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature
or baking time. See
“Setting Self Clean” on page 30 if you feel the oven is too hot or
cold.
Oven does not operate • The time of day is not set. The oven clock must first be set in order to operate the oven.
• Be sure oven controls are set properly. See
“Setting Clock” on page 16 and review
instructions for the desired cooking function in this manual.
• Service wiring is not complete.
Oven light does not work • Be sure the oven light is secure in the socket. See
“Replacing Oven Lights” on page 35.
Flames inside oven or smoking from
oven vent
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present when
using broil, see
“Setting Broil” on page 23.
Surface element is too hot or not hot
enough
• Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly
• Be sure the correct surface control is turned on for element needed.
• Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating.
• Heavy and medium-weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn easily.
Scratches or abrasions on cooktop
surface
• Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
a cooktop cleaning cream to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
• Cookware with rough bottom was used. Use smooth, flat-bottomed cookware.
Brown streaks or specks on cooktop
surface
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil.
Self clean does not work • Oven control not set properly. Review
“Setting Self Clean” on page 30.
Porcelain coated oven racks do not
slide easily
• This model comes with lubricated porcelain oven racks which can remain in the oven
during the self clean. Do not clean this vege
table
oil lubrication off the racks. It is
important that the sides of the oven racks always have a light coating of vegetable oil.
To maintain optimal rack performance, reapply a thin layer of vegetable oil to the side
of the racks after every self clean cycle or when the racks become difficult to slide.
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