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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
25
FAQs and Troubleshooting Guide (Cont.)
Not all unusual incidents you may encounter with your washing machine are faults, or
cause for concern. Check in the list below what issues may arise and why. Also check
in the table on the previous page for solutions to problems that may be resolved without
the need for a service call. If none of the solutions offered below and on the previous
page help you solve the problem, please contact our after sales support centre.
Table 4: Troubleshooting
Problem Possible cause Solution
The washing machine
does not start up.
• The door is not closed
properly, or items are
caught up in the door.
• The plug is not firmly
plugged in.
• Have you selected a
program and pressed
the Start/Pause button?
• The water tap is closed.
• Check and ensure no items
are caught in the door, then
close the door properly and
restart.
• Ensure you have properly
inserted the plug, selected
a program and pressed the
Start/Pause button.
• Ensure the water tap is open.
The door cannot be
opened.
• The machine’s safety
protection design is
working.
• The water temperature
is still too high.
• Wait a few moments after
the end of a program before
opening the door.
• Wait until the water has
cooled.
No water
• The water tap is closed.
• Water is frozen in the
supply hose.
• The water inlet valve
filter is blocked.
• There is a water
stoppage in your area.
• Ensure the tap is open.
• See page 29 for solving water
freezing issues.
• Ensure the water inlet valve
filter is clean and unblocked.
• Restart when the water is back.
Water leakage
• The water supply hose
or drain hose are not
tightly connected.
• The drain hose is
blocked.
• Check and ensure both
hoses are securely
connected.
• Check and ensure the drain
hose is not blocked.
Abnormal noise
• The transport bolts have
not been removed.
• The machine is installed
on an uneven or unstable
floor.
• A loose object is knocking
against the drum walls.
• Make sure the transport bolts
have been removed.
• Make sure the machine is
installed on a solid, level floor.
• Ensure to check pockets
before the wash and remove
any coins, hairpins, etc.
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