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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
24
FAQs and Troubleshooting Guide
When the following problems occur, the microcomputer inside the washer will detect
the abnormal condition, display an error message and the washer will stop operating.
If after your remedial action the problem persists, please contact our after sales
support centre for advice or to book a service.
Table 3: Error messages
Error message Possible cause Solution
[ E01 ]
No water
• Ensure the tap is open.
• Check the water inlet valve filter and ensure it
is clean, unblocked and undamaged.
• Ensure the drain hose is properly fitted.
• Check for a water stoppage in your area.
[ E02 ]
Door lock alarm
• Ensure the door is properly locked.
• If a garment is caught in the door, place it
inside the drum and lock the door properly.
• If the door lock is damaged, call for a service.
[ E03 ]
Continuous
drainage
• Check and ensure the drain hose is not
squashed or kinked.
• Check and ensure the drain hose filter is
unblocked.
• Check and ensure that nothing is caught in
and blocking the drain hose.
[ E04 ]
Water
overflowing
• Ensure the water inlet is undamaged.
• If the water sensor malfunctions, call for a
service.
[ E05 ]
The motor does
not work.
• If the machine is overloaded, an overheat pro-
tection has been triggered. Switch off the ma-
chine, let it cool, reduce the load and restart.
• If the motor is malfunctioning, call for a service.
[ E06 ]
Heater problem Call for a service.
[ E07 ]
Temperature
sensor problems
Call for a service.
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